Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving Nexxt messages even though I have never signed up for it. I cannot seem to deactivate or opt out. This has been going on for weeks.

  

  Business Response

  Date: 05/16/2025

  Hi *****,
  
  Thank you for reaching out.According to our records, this job seeker account was created on ******************** on 05/05/2025 by applying to one of our partner's sponsored job listings. Per your request, we have deactivated your account and unsubscribed you from future emails. Please note, some of our emails are scheduled a few days in advance, so you may continue to receive emails during that time. If you continue receiving emails after that time, please let us know.
  
  All Nexxt emails do contain an Unsubscribe link in the footer, so job seekers have the ability to unsubscribe from communications on their end if they would like.
  
  Thank you,

  Nexxt Client Success Team

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never created an account from ********************** but received welcome emails from them welcoming me as a new member. Since I never created an account, the forgot your password option does not work so I cannot delete my non-existent account. I am deeply uncomfortable with the fact that Nexxt either created an account without my consent, or has my personal information with my email and job search history. Please make sure Nexxt deletes any account and ALL personal information (including resume, email, location, job search) and does not share/sell my information to other third parties.

  

  Business Response

  Date: 04/03/2025

  Hello,

  As requested, we have unsubscribed and deactivated ***** job seeker account associated with the email ************************** According to our records, this account was created on ***************** on 04/2/2025 by applying to one of our partner's sponsored job listings.

  Thank you,

  Nexxt Customer Success Team

• Initial Complaint

  Date:01/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 4, 2025 ***************** created an account with my personal information and background without my knowledge or authorization and has been sending multiple unsolicited emails, calls and texts. They are also selling and sharing my personal information without my knowledge, consent or permission. I am unable to remove the account (I never opened) or my profile from their site.

  

  Business Response

  Date: 01/17/2025

  Hi *******,
  
  Samm reached out to us via email on 1/7/25, to which we promptly responded back the following day, 1/8/25.We requested that they share the email in question as an attached document in order to assist us in determining why it was delivered to the ****************** email address.
  
  Upon further review of the email sampling provided by the customer, our records show that the email received was generated by a candidate account created on 1/4/25 (using a different email address) while applying to a partner sponsored job opportunity. We requested direction from the customer as to whether they preferred that we unsubscribe one or both of these email addresses as to no longer receive emails from us. Candidates can also unsubscribe and/or deactivate their accounts on their end at any time.  We have deactivated their registered account and have also unsubscribed both email addresses tied to this user.
  
  Thank you,

  ********************** Client Success Team

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving multiple emails daily about job openings that I have no interest in. I have never subscribed to their mailing list as far as I know and had never heard of them until they started sending me emails. I have asked to be removed from their mailing list multiple times but still receive emails.

  

  Business Response

  Date: 12/10/2024

  Dear ***,

  Thank you for contacting us.

  We conducted a thorough search using the email address provided ***************** but unfortunately, we weren't able to locate a record in our system.

  However, by leveraging the phone number **************, we identified an account registered with ************************ on ******************** (a site powered by Nexxt). Our records show that you expressed interest in a *************** Officer position posted on a partner network site, which prompted the creation of the ******************** account on December 7, 2024.

  As per your request, we have removed both email addresses, *************** and ************************, from our communication list and deactivated the associated ******************** account.
  Please don't hesitate to let us know if you have any further questions or require additional assistance.

  Thank you,

  Nexxt Customer Success

  
  

• Initial Complaint

  Date:10/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not interacted with NEXXT or any of their products before. I was sent an unsolicited email offering a job for a location I am not at. I am not searching for a job. I have not asked NEXXT to contact me. I have not consented to creating an account with ********************** at any time previously or currently. I have not asked NEXXT to gather or sell my personal information. I have asked NEXXT to deactivate my account shortly after I received the attatched ******** appears this is a trend that many other people have experienced, indicated by reviews on this site and others.

  

  Business Response

  Date: 10/24/2024

  Hi ****,
  
  Thank you for reaching out to us. We truly value your input. Our long-standing success for more than 20 years is a testament to our commitment to job seekers and employers.
  
  After reviewing your account, we can confirm that it was created on June 9, 2021,through a partner-sponsored job on ********************.  Based on the information provided us at that time, we sent you matching job alert emails.  This was not unsolicited email, but rather information about employment opportunities relevant to the search information provided to us in accordance with your account settings.
  
  As you recently requested through the BBB, we have now deactivated your candidate account and unsubscribed your email address.  Please submit your Do Not Sell request through this link to ensure proper processing: **************************************************************** searched our records and found no previous requests for deactivation of your account nor any other consumer requests.  
  
  If there is anything else we can assist you with regarding your account, please feel free to reach out.
  
  Thank you,
  Nexxt Client Success Team

• Initial Complaint

  Date:04/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business keeps sending me unwanted spam SMS messages that I did not sign up for. I want them to remove my contact information from their records permanently and stop messaging me.If the business has a record of how they received my information or have any "opt-in" records, I want them disclosed to me.

  

  Business Response

  Date: 04/26/2024

  Dear **********************,

  
  Thank you for contacting Nexxt. We appreciate you bringing this matter to our attention.  We value your security and take all concerns seriously.

  
  We've conducted a thorough search of our customer database using the email address and phone number you provided. Unfortunately, we were unable to locate any matching records. Additionally, we can confirm that no SMS messages originated from Nexxt to the phone number you've included.

  
  To assist us in investigating further, we kindly ask that you reach out to our Customer Success team directly at ******************************************* If possible, please include any additional details you may have, such as screenshots or copies of the messages you received.

  
  It's important to note that Nexxt only sends SMS alert notifications to users who have explicitly opted into receiving them. Because there are no registered accounts to the number specified, the messages you have received likely originated from a different source.

  Sincerely,
  

  The Nexxt Customer Success Team

  Customer Answer

  Date: 04/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time. I will be following up with the organization directly as they requested.
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:11/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not sure how this company got my personal information and resume but they did not aquire it by me. They have provided my personal information to thousands of people and I am getting a lot of scam calls and texts because of this from people trying to phish for more of my personal information. This is a security risk and liability. I want my resume and personal information removed from their site as I never provided them with it on the first place and I can not access the information to delete it myself since I never created an account or provided them with my personal information myself.

  

  Business Response

  Date: 11/27/2023

  Dear *******,

  Thank you for bringing this matter to our attention.

  Upon conducting a thorough investigation into your concerns, we discovered that you have a registered account through one of our niche-specific job sites. While we noted that the email address used for this account is different than the one provided in your BBB communication, we observed a match in the contact phone number.  This account was initiated through a job opportunity posted by one of our partners on August 10, 2021. It appears that there hasn't been any activity on this account since its inception. We will deactivate it and remove any associated information as requested.

  As you had an account with us, rest assured, we would have only shared your information in accordance with your account settings and our privacy policy.  Therefore, we did not provide [your] personal information to thousands of people.  Unfortunately, the Internet contains a multitude of phishing scams which try to establish credibility with the job seeker by saying they found their resume/information on reputable sites, such as Nexxt, regardless of where they actually found it.  These are beyond our control, though we try to investigate them when we are given sufficient information.  After a detailed review of the information you provided, we can confirm that we did not share the information pertaining to your account with the organization named in your attachment.  We are actively engaging with this organization to address the concerns you reported.

  We wish you the best in your career search.

  Regards,
  Nexxt Customer Success Team 

  Customer Answer

  Date: 11/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:09/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Privacy issue.NEXXT will not remove my personal data, including my resume. I have request removal 2 months ago and no reply. I continue to get junk mail from recruiters. I have been RETIRED for 3 years

  

  Business Response

  Date: 09/28/2023

  Dear *****,

  We appreciate your feedback and would like to address your concerns.

  Upon conducting a thorough review of our records, we have identified that only one request was submitted through our Contact Us page on 08/22/2023, requesting the removal of your resume. We promptly deactivated the associated account per your request, and a confirmation email was sent on 08/25/2023.

  As to the current status, there are no active accounts registered with your email address or personal information. Consequently, your resume details are inaccessible through the Nexxt platform to recruiters or hiring companies utilizing our services for their recruitment endeavors.  Nexxt has no control over the communications or actions taken by recruiters or hiring companies outside our platform.  Those entities should be contacted directly to stop unwanted messages.
  

  If you continue to receive email communications directly from Nexxt, we kindly request that you forward them to [email protected]. This will enable us to further investigate the matter and take any necessary actions to resolve it.
  

  Thank you for bringing this matter to our attention, and please do not hesitate to reach out should you have any additional concerns or questions.

• Initial Complaint

  Date:07/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm tech savy & very aware of tricks used by 3rd party companies to collect your data. I skip over such covert tactics when applying for jobs. HOWEVER SOMEHOW NEXXT cleverly went another way & got my data against my will. NEXXT has been scamming me with MULTIPLE emails daily that I CANNOT UNSUBSCRIBE from. I've tried many times. NEXXT is sending totally IRRELEVANT jobs I would never be interested in. I believe It started when I applied to a job on Indeed (which I rarely do. Now I remember why). When I click on NEXXT's useless unsubscribe link in the email I'm asked to login.I don't have login credentials & "forgot password" doesn't work bc I never created any account. I refuse to create an account when I want the opposite! Evidently NEXXT already created an account. I WANT ALL OF MY DATA REMOVED IMMEDIATELY! This company is criminal! It's impossible to contact them. When you call any of their numbers, they say "your call is important to us" which is a really sad joke. NEXXT does not want to talk to you! They make sure of it. You need to have a person's last name to talk to anyone in customer service, OTHERWISE press 0 to leave a message. If you press 0 MAILBOX IS FULL. If you fill out contact form on website, it asks you tons of unnecessary personal info & your issue is not on drop-down list. Legitimate companies have no reason to obfuscate & behave like NEXXT. NEXXT should be ashamed of themselves. @NEXXT WHY DO you underhandedly trick people into your database? PLEASE don't respond with the non-sense that I signed up, opted-in, had old acct etc. You got my data with trickery without my knowledge bc I KNOW I closed that signup window & skipped. JUST REMOVE MY DATA! ALL THESE PEOPLE HERE FILING COMPLAINTS AGAINST YOU WITH THE SAME ISSUE ARE NOT LYING! WHY DOES YOUR CUSTOMER PHONE# REQUIRE A PERSON'S LAST NAME, OTHERWISE PRESS 0 to leave a message, but YOU CAN'T LEAVE A MESSAGE BECAUSE YOUR. MAILBOX IS FULL? PLEASE ANSWER WHY THAT IS NEXXT? I REALLY WANT TO KNOW!

  

  Business Response

  Date: 08/07/2023

  Dear ******, 

  Thank you so much for sharing your feedback with us. We truly value input from job seekers like yourself. Our long-standing success with employers and job seekers for over 20 years is a testament to our commitment.
  

  After carefully looking into your concerns, we noted that at least four accounts with the email address you provided have existed in our database, and they are all deactivated. We can confirm that you created your most recent account with us on 07/20/2023 through a partner-sponsored job on our site *************************************** on the information provided when you created your account, we began sending you matching job alert emails. 
  We did not spam you. We sent you information about relevant employment opportunities in accordance with your account settings. In addition, we do not and cannot create accounts for job seekers without their knowledge and permission. If you inadvertently created an account or no longer wish to receive our emails, you can deactivate the account yourself or reach out to us for assistance, as you ultimately did.
  

  According to our records, you reached out to us via our Contact Us form on 07/25/2023 regarding your account and requested the removal of your information. We promptly addressed your request. Specifically, we deactivated your account, unsubscribed your email address, and took action to ensure your contact email address was added to our "Do Not Send" list.  As your account is deactivated, you should no longer receive emails from us and, in accordance with our privacy policy, we will not share your data.

  If you have received any additional email from us since your account was deactivated, please forward them to [email protected] (as attachments). This will help us investigate the matter further and prevent it from happening again.

  We wish you the best in your job search.

  Customer Answer

  Date: 08/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  For the record, Nexxt is NOT being honest. EVERYTHING stated in my complaint is 100% TRUE.  FACT: You most certainly SPAMMED ME just like all the. rest of the people who have filed complaints here.  FACT: You MOST CERTAINLY CREATE ACCOUNTS WITHOUT PERSON KNOWING!  I never created an account nor was I aware that an account was created until I got spammed to death. AS I said I read the fine print & I know ALL the tricks used.  I avoid creating 3rd party accounts or getting put in job board databases I don't want to be in.   I tried MANY times to unsubscribe & even called (but you needed a person's name to get through)  Contacting someone took an act of God. I resorted to sending a message via contact page which was designed for customers & not for unsubscribing. It was only after I wrote this complaint that the spam stopped.  FACT:  I've NEVER heard of nor have I visited www.sanfranciscogigs.com whom you said I recently created an account with, which makes you guilty. I never signed up for none of this - not them nor NEXXT.  Somebody did that covertly using my data without my knowledge or permission.  FACT: I wasn't ever sent "RELEVANT"  jobs!  NOT ONCE. Your AI is STUPUD.  I'm in the IT field, yet I got nothing but medical field  jobs.  Apparently your systems/partner's system who stole my information without my knowledge was too stupid to know that just because I apply at a healthcare company doesn't mean I'm in the medical industry!  FACT: YOUR SYSTEM DOES NOT ALLOW YOU TO DEACTIVATE AN ACCOUNT YOURSELF AS YOU SAY.  STOP LYING!   

  Regards,
  
  *****************************

• Initial Complaint

  Date:08/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have written them to STOP emailing me I blocked them I marked them as spam. They keep on sending me emails.

  

  Business Response

  Date: 09/01/2022

  Nexxt is dedicated to helping professionals take the next step in their careers and connecting them with recruiters and employers. Nexxt has more than 20 years of experience in the recruitment industry, and uses advanced technology in its multi-channel marketing to a diverse network of more than 100 million job seekers.
  

  Our research shows that ************************* first came to us through an affiliate via the site www.*************.com and created two accounts with us. The affiliate provided us his opt-in information, and these opt-ins authorized his account creation and our sending him emails about job opportunities both times.  **************** first opted-in to our offer on August 1, 2022.  **************** deactivated this account on August 5, 2022.  *************** accepted our offer on www.*************.com again on August 10, 2022.  He deactivated this account on August 18,2022. 
  

  Upon receipt of **.******* ******** complaint to your office on August 18, 2022, our Customer Success emailed **************** to confirm his successful deactivation of his account. If **************** has questions in the future, we encourage him to contact us directly at [email protected] or ************.