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Business Profile

Education

Frontline Education

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Frontline Education has removed their desktop audio alert system for Substitute Teachers (retired teachers) who depend on their alert system to receive our jobs. We no longer have access to jobs other than on a cell phone on on the website which requires continuous refreshing. This means we lose over 90% of our available jobs. and over $1000/month in income. The previous system which has been available since 2006 allowed us to work every day. Now, we are lucky if we can find 1-2 jobs/week, and that is with constant searching on the website. We no longer know if our job has been cancelled since there is no alert. We no longer know jobs available at any time other than when we are sitting at a computer. This is both discriminatory and negligent on their part.

Frontline Education is NOT a BBB Accredited Business.

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