ComplaintsforJessop Community Federal Credit Union
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Complaint Details
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Initial Complaint
02/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Back in the beginning of November, 2023 I had over $2,000 in fraudulent charges on my checking account. I have only been reimbursed for $50.00 of it. I have made numerous phone calls to their fraud department and member services, Each time I was told I would receive a call back. I have never been called back and this has been going on for over three months. I signed a form and mailed it back stating the charges that were fraudulent thinking i would then get a refund. That was well over a month ago. I live on social security and can't afford to lose $2,000.Business response
02/16/2024
The consumer opened a fraud complaint with our fraud department over these charges, the Credit Union does not have an in-house fraud department and relies on our debit card processor to file the disputes and look into the charges. It does not seem like the consumer has completed the paperwork that was mailed to them from the card processor, the consumer also needs to keep in mind if these were PIN based transactions, they are considered no chargeback rights, and the consumer was also told by the Credit Union to file a police report, but we have not received any information. The Credit Union cannot issue a refund in this amount if there or no chargeback rights or no police report being filed. The consumer has to keep in mind that it is their responsibility to make sure their card is kept safe at all times in their possession.
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Contact Information
1100 Green St
Washington, PA 15301-2338
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.