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Business Profile

Continuing Education

McKissock LP
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mckissock.com provides real estate appraisal education classes. I purchased 8 classes in December of 2019 to qualify for a Michigan appraisal license. This month Mckissock.com canceled 2 of my classes and is forcing me to buy them again in order to complete my education. I would like to finish the classes I already paid for without having to buy them again.

    Business Response

    Date: 03/22/2023

    On 12/11/2019, *********** purchased our Certified General Appraiser course package which included eight courses. Of the eight courses, six were completed while two courses expired due to not being complete within 6-months of opening the course(s). Course 1 expired 6/11/2020 while Course 2 expired 5/5/2022. On March 7th, 2023, the prior version of our courses (the version *********** had enrolled in) was removed from our system for all students. This was part of our approval process for our updated courses.  

    Our course expiration policy from our website is listed below:  
    Your courses will each expire six (6) months from the date it is first opened.  If you purchased your courses in a package, then each course will expire (6) months from the date the course was opened. 
    If you are unable to complete a course within the six-month timeframe, you may purchase a courses extension in order to complete that course and not lose your progress or have to start over.  You will have 30 days to purchase an extension from the date your course expires: 

    Course extension options are as follows: 
    30 days for $50 

    Courses must be completed within 2 years from the date of enrollment.  You may purchase as many 30 days extensions as you need to complete your courses through the 2-year mark. 

    **If a course approval is expiring with the state before that six months is up, all students enrolled in that course will be notified via email of the date by which the course must be completed in order to receive credit. 


    Resolution Taken 
    On March 20th, 2023, *********** contacted our Customer Service line and was offered a discounted re-enrollment for the two remaining courses that had expired prior to the March 7th date. However, this offer was refused. We have since again reached out via email with this offer for the two expired courses.

McKissock LP is BBB Accredited.

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