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Business Profile

Continuing Education

McKissock LP
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a continuing education package, which included a state required USPAP course. Probably waited too long for the enlistment for the year, however money concerns were in my way. Completed and passed all three courses. Received a certificate for two of the three promptly as I have in the many years passed with McKissock. At the completion of mastering the demanded courses and "mastering" the USPAP courses and tests I received an unfamiliar not at the end stating I needed to complete 2 additional requirements that could not be found anywhere. "Course Summary
    This concludes the course materials. You will still need to complete the post-course assessment as well as the course evaluation form in order to receive credit for the course.

    Additionally, there may be other state-specific requirements you may need to complete. You will be directed to complete any and all such items by the course learning management system.

    We hope you came away from this course with knowledge of the changes that were made to the USPAP publication for 2020-21, as well as a deeper understanding of the application of USPAP to real-life appraisal situations.

    Thank you for attending!

    End of Page"
    Contacted a McKissock representative and a week later I still don't have my certificate and there reply is it is an IT error. I have requested to speak to a supervising administrator and have been refused. Extremely frustrated and loosing work and money waiting on resolving the issue. Very poorly handled and the arrogance of the representatives is very disenchanting.

    Business Response

    Date: 12/13/2022

    On November 30, 2022, ******* called to report an issue with the USPAP course. A ticket was submitted to our IT Team to investigate the issue and resolve it as quickly as possible. Throughout the following week, ******* reached out multiple times via phone and each agent advised him that IT was working on a resolution. 

    We reached out to ******* and had a conversation on December 09, 2022. The manager explained the technical issue preventing progress toward receiving his certificate of completion. Due to the situation preventing progress with the USPAP course, we re-added the course to allow ******* to complete and receive his last certificate. We also provided the student with 50 hours of coursework to upgrade his state license. 

  • Initial Complaint

    Date:10/18/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was enrolled in a subscription service and I did not consent to this. It was an auto-enroll feature and it happened in 2018 when I was last having an active real estate license. I inactivated my license and then in 2020 I reactivated it. When I did so I needed to obtain 24 hours of CE and I decided to pay McKissock the $120 for the unlimited CE.

    However, they decided to back charge me until 2018 for a continuing membership that I did not use and did not authorise to continue. This is a deceptive practice and it needs to stop. I was never notified that my course membership was going to renew...I was never emailed that they were trying to charge me...I never was contacted saying my account payment method needed to be updated because of upcoming charges...

    Instead when I bought the unlimted subscription it just charged me for the four previous years even though those years were long since past. and I never opened the website since 2018. This is absolutely incredibly foul. I spent 20 minutes going through the process on customer service to get my money back but this is 20 minutes wasted. This type of mechanism should not exist. Don't auto-enroll people and auto-bill them. Let them decide if THEY want to be enrolled in an auto-billing membership. Then send out at least 3 warning emails 1 month, 1 week, and 1 day prior that they are going to be billed. Be scrupulous.

    Business Response

    Date: 10/20/2022

    As stated by *** ****** a membership product was purchased initially on 10/20/2017 for
    $119.00. This product is set to auto-renew on a yearly basis unless canceled by the student.
    Due to what looks like a system error, there was never a payment processed from 2018-Oct
    2022. On 10/16/2022, *** ***** made a purchase on our website which then incorrectly
    charged him for the auto-renewals from previous years that were not ever charged.


    *** ***** chatted with customer service for McKissock on 10/18/2022 to advise of the multiple
    charge error. He was refunded $490.00 for the erroneous charges immediately upon calling in
    with his card information.

    Customer Answer

    Date: 10/20/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is accurate and satisfactory to me. 

    I would only add that the business needs to resolve this computer glitch so that it does not affect future customers. 



    Regards,



    ***** *****

     

     

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