We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mental Health Services

Project Share Recovery Learning Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a program called Rapid Re-housing program at ************************* at ***** Project Share ********************************************************************** formerly known as Connect by Night. The director of this program, *************************************, convinced me that her organization would help me with rental assistance for my transitioning from homelessness. ************************************* personally inspected my apartment and approved me for the Rapid Rehousing funding for the partial move-in costs and rental assistance. She stated several times since the start of my lease in April of 2024 that the payment for the landlord was mailed. It is now March of 2024 and my landlord says that no payment was received. I have submitted copies of my personal financial information including pay stubs, to this organization as requested. They have not been honoring their part of the contract. They have since then requested copies of my bank statements. This situation has me questioning the business practices along with the integrity of the people in charge of this program. It is also causing avoidable stress to my mental health and threatening my sobriety.

    Customer Answer

    Date: 06/10/2024

    It has been brought to my attention that the organization Project Share of Delaware County has issued the checks requesting the funds that I reported in my complaint to you and other entities including the State Representative and C.A.A.D.C., that is if the checks clear. I have since then received a letter in the mail containing an appointment reminder scheduled for 06/10/2024. However, I was never contacted by anyone initially to make this appointment. Included in this letter is a notice that states my enrollment in this program is in jeopardy for reasons of Non-contact and missed appointments. The program requires their participants to attain gainful employment and compliance as a condition for services. I am employed full time during regular business hours and for that reason was given scheduled appointments for Saturday mornings to meet with their housing representative as not to interfere with my work performance. I have been in constant contact with them, for that reason they were reported for their business practices. I believe this to be an attempt at retaliation for my reporting them because I am unable to make this surprise appointment or any other during regular business hours especially during a new hire probationary period. I question the integrity of those in charge of this program considering the letter I received 06/06/2024 was dated 06/03/2024 US mail, yet it took over a month send the rent check to the landlord. 

Project Share Recovery Learning Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.