Complaints

This profile includes complaints for CMI Credit Mediators, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CMI Credit Mediators, Inc.

  PO Box 456 Upper Darby, PA 19082-0456

  
• 

  CMI Credit Mediators, Inc.

  414 Sansom St Upper Darby, PA 19082-2214

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of first communication transaction was 01/04/2023,CMI Credit Mediators, Inc. reached out to me about a debt I have no knowledge of. The representative I spoke to goes by ******************. He was very respectful until I demanded documentation. As a federally protected consumer, I have the right to dispute alleged claims in a timely manner. In return to initial contact in which they received in writing. I asked for the following documents:-Proof of the original contractual agreement with stated alleged debt amount signed by both parties -Proof of original consumer signature on alleged document that holds consumer responsible -Name and address of original creditor -Send consumer proof that your company is licensed to collect debt in the state that the consumer resides in. According to Fair Debt Collection Practices Act, 15 USC 1692(g) Sec 809 Section (a) and Section (b) were both violated. Reason(s) for Section (a) being violated: Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing the information I requested Reason(s) for Section (b) being violated: If the consumer notifies the debt collector in writing within the thirty-day period described in subsection (a) of this section that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or a copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. I received no documentation, they have only continued to call me.

  Business Response

  Date: 01/30/2023

  To whom it may concern:  CMI Credit Mediators Inc is a commercial collection agency, we received this bill on 1/4/2023 from our client **** **** ******** **, in reference to a CDL reimbursement for ****** ******** which is considered to be a independent contractor.   On 1/18 we received request for paperwork, my collector the same day called ****** to get an email address to send him what paperwork we had from our client and he said he did not have a good email and to send it via mail and confirmed his mailing address.  As I look at the account I see ****** called in to our office today 1/30 confirming receipt of the promissory note and stated he will call the client direct.  see below from our computer: DT means, debtor telephoned and CO means comment.
  
  01/30/2023 11:23 **** *****
  DT/CO
  ****** ack rec of prom note he sd calling cli himself to discuss
  
  Per the complaint, ****** wanted paperwork and we sent it, CMI will wait  to see what ****** and our client have discussed before proceeding forward.
  
  Thank you,
  
  Cheryl C******
  
  V.P.

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account for my company B.S. **************** with ***********/**** Leads in June of 2022, I quickly realized that I was spending way too much money on leads that weren't going through. Many of the leads ended up being dead ends with fake numbers to reach out to, and some of these leads were from customers who were not looking for a job to get done and were just browsing. I spoke to **** ***** customer service after a couple times of this happening and they did credit me back the money I spent on getting these leads. They assured me they would send me 2 guaranteed leads, these leads ended up being dead ends and once again I spent hard earned money on a fake lead. This continued to go on and **** ***** stopped helping or even caring about the situation. I ended up speaking to customer service again and canceling my membership/account with them. Throughout my whole time having an account/ being a member with **** Leads I never once received a job from their leads. It ended up being only losses for my company and no profit being made. Eventually I called ***** ***** and filed a dispute against those charges from **** Leads, and all was solved because I received my money back. But on 1/10/2023 I get an email from CMI Collections saying i owe $1,181.31 (Client Reference #: ******** CMI File #: *********-**-******).

  Business Response

  Date: 01/25/2023

  To Whom it may concern:  CMI Credit Mediators Inc, is a business to business collection agency.  *********** placed a commercial bill, **** *** ******** with our agency on 1/10/23.  Our collector contacted this business and spoke with ****** he refused to pay, claims leads were bad, unfortunately our clients terms and conditions do not guarantee the leads.  Our collector ended the call.  CMI has closed it's file and returned it to ***********.  If **** *** ******** has further concerns please contact ***********.  This matter is now closed. 

   ***************************

  V.P. 

  Customer Answer

  Date: 02/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  worst company ever, they called me after we closed our account with **** leads, saying we owe them $15,000!!! crazy ! **** leads / *********** take advantage of small plumbing company and promising them more jobs, but its false promises, i only got junk leads . i lost so much money trying to survive after all the charges ,and now they sending those crock to collect money they do not deserve, do not sign up with **** leads , cmi buying from them the debt not even checking if the debt is legit.

  Business Response

  Date: 11/02/2022

  To whom it may concern:  CMI Credit Mediators Inc  is a business to business collection agency, we do collector pass due accounts for *********** we do not buy debt.  *********** places their accounts with account#'s and business names, the above debtor I cannot locate in our system with what he provided,  Please provide us with a business name or account# so we can get this closed.

  Thanks

  Cheryl C***********

  V.P.

• Initial Complaint

  Date:11/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Homeadvisor/ ****. inc  , the keep charge my account without my authorization , we called and try to speak with someone no one respond , neither to email or phone call, then we received letter from this company called CMI they were very rode and claim we have balance open with **** leads, we closed the account more then 5 month ago and they keep charged our card without our authorization , we did charge back thanks god we got our money back from the credit card company, CMI keep calling us even that we asked them to stop, a rep called: ****************** refuse to identify with licensees number. please be carful, there is only 2 people answer the phone, old lady and Rabacca, they are not legit and will scare you and threatening you so they will collect money for ***********, ****** ********* *** practice business : illegal, unprofessional and unethical.

  Business Response

  Date: 11/02/2022

  to Whom it may concern:  CMI Credit Mediators has been in Business for 48 years, we have and A rating with BBB, belong to several associations: please visit us at CMIweb.com to confirm.  As for this complaint I need further information, CMI is a business to business collection company we do collections for *********** but the files are placed with and account# and a business name.  I looked up all debtor information given and nothing came up.  Please provide us with the above so we can get this closed.

  By the way, ******* is senior collection agent and has been working for us for 10 years and is certified with the CCAofA, and the "old lady" is one of the best receptionist one could only hope for she has been with us for 15 years and can run circles around any young folks today...

  Cheryl C********

  V.P.