Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Storage Units

istorage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hadn't noticed each location had their own page. This complaint is actually for the Upper Chichester location at *************************************************************************************************************************

    Customer Answer

    Date: 03/28/2023

    - I signed my lease on April 12, 2019, agreeing to a monthly rent of $89, with an insurance fee of $12, and a $5.34 tax, for a total of $106.34/month. - January 25, 2020, we arrived at our unit to find that it had badly flooded, and found a dead mouse in our unit. I had sent an email. They responded by asking me to take some photos, which I sent on January 27th. I then went in and opened a claim, however, I could not finish the inventory, as I didn't have space at home. Regardless, this is not the main issue.- January 28, 2020, the rent was increased the first time, to $98, with a tax of $5.88, and insurance fee of $12, totaling $115.88. I was informed of this increase.- By August 12 2020, my rent was increased to $110, with a tax of $6.60, plus $12 , totaling, $128.60. I was not informed of this increase.- By May 12 2021, the rent was once again increased to $123, with a tax of $7.38, plus $12, totaling $142.38. I was not informed of this increase.- We had begun the process of moving from address A to address B around June 2021, but still received our mail until around July.- By June 13 2022, the rent was increased to $143, with an $8.58 tax, and $12 insurance fee, for a total of $163.58. This is both the first increase we can wholly be held accountable for not being notified, and the largest increase, at around $19 in total.- Before February 27 2023, I started attempting to reach out about my rent. I sent a message via the contact form around that time. On the 27th, received an email informing me my payment was late. I responded that I would like to discuss my rent first. - Since then, I have called multiple times, and was told I would receive a call from the district manager within 72 hours (or, by Monday, March20, 2023). I've heard nothing, and now have a lien fee on my account. I was called by someone asking for payment, and informed him that if the district manager does not reach out to me by the end of this week, I will begin talking to a lawyer.

istorage is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.