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Business Profile

Pizza

Pizza Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today 08/01/2025 I purchased a pizza from Pizza Hut for carryout. Once I realized it was an error, I contacted them and requested for delivery instead. My needs were met. However; after an 1hr of waiting when I called and asked for a time frame I received an attitude and informed theres no drivers today. I questioned why my order was accepted and charged if theres no order and my food has been sitting there cold. I received nothing but unprofessionalism and an attitude that made me highly uncomfortable. When I asked for a refund, I was informed they could not do one. I asked if theres any other way to have my order delivered to which it was suggested I can walk to get it. Once again, in a very rude manner. Very condescending. I told them I WILL be up there at 4pm for my refund and the lady on the phone said Id like to see you try to get your refund. I had to contact my bank for them to give me my refund which is uncalled for. I had my mother call and they were disrespectful to her as well. I have spoke with other people who reports their ignorance, and unprofessionalism. I also see the reviews online of similar instances. This place needs closed esp if theres rats and mold.

  • Initial Complaint

    Date:04/25/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #******** *** *****. I ordered pizza. The order was delivered wrong then ontop of that i called spoke with a manager. He was supposed to be having someone else bring it out. As of 1145 at night we still hadnt gotten the order we were supposed to recieve. I call and the manager tells me were not getting the order at all. He got smart with me.

    Business Response

    Date: 05/07/2025

    This customer was given a refund and her meal was remade without a charge and sent out to her on 4/30/25. I can provide a copy of the reversal slip if necessary.

Pizza Hut is NOT a BBB Accredited Business.

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