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Business Profile

Loans

Auto Credit Connection

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2007 **** 500 SEL all-wheel-drive listed as is on May 3, 2025, and the price of 4600. After everything. first day I had it light came on the dash for the transmission. I was told that it was a maintenance light had it cleared, andthe light continued to turn on I informed the mechanic The auto credit uses to work on their vehicles and I was given the runaround so eventually I took it to a transmission shop and said it was throwing multiple codes and that the transmission is shot. I informed the dealership of the issue and have left my information multiple timesand have never received a call back even though they said they could see what they can do for me. It would appear the car has water damage and engine swap, but none of that information was ever disclosed at purchase all they could saywas they dont know anything about the car they just got it.

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to purchase a vehicle and the emissions light was on and the check engine light and West who is the owner told me that they would have it fixed when I picked up the car. I didn't take possession it went to the mechanic to have the part replaced. The mechanic said he had to order the part and it would take a week then he would put the part on. I waited a week texted him called him numerous times for quite a long time and gotten no response so emissions light was going on and off so about 3 weeks ago I went to the dealership and spoke to *** who did the paperwork he just brush me off so over a week ago I went back and asked to speak to us he wasn't there when she was supposed to be *** said he would give him the message took my number and he didn't call for like 3 days so I called *** again *** said he would remind him cuz he said he was busy and he still hasn't called me back yet. All I asked them to do was to replace the part that was supposed to be done when I bought the car and that was one of the terms of me buying the car was that part was replaced before I bought it and it wasn't.

  • Initial Complaint

    Date:01/05/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



    Regards,



    ******** *******

    Business Response

    Date: 01/05/2024

    This was a customer that the bank actually sent the deal back so we were nice enough to do a in house finance for the customer. So Auto Credit Connection is listed as the lienholder. This was just to help the customer get the vehicle and not lose it. There is a signed contract with the customer and Auto Credit Connection that is a binding contract. 
    THX! 

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I only had the car for a week and the engine blew I've tried calling the business never got any satisfaction I am a single mom I have medical problems lost my job because do not have a car I need a car for doctors appointments store daughter that is in school I hope you can help me out thank you

    Business Response

    Date: 01/03/2024

    The customer purchased this vehicle in April 2023. She does have a warranty on the vehicle through Secure One Marathan. She can call 1 866 619 2521. That will get her through to someone that can help her with the warranty information. 

  • Initial Complaint

    Date:09/14/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

    They did replace rear brakes and fuel pump. However the cam and lifters were not replaced or paid for by them. I was billed for those 2 items and now I'm being told I need a new engine because they were not replaced. The dealer has lied since the beginning saying the lifters were replaced when I specifically asked before purchase. 



    Regards,



    ***** ******

    need a new engine. I've had this truck since Feb 8 but have only been able to drive it about 3 weeks total. Do you think I have any kind of recourse? I'm looking at about another 7-9k for a new engine.

    Business Response

    Date: 09/18/2023

    THIS TRUCK WAS BROUGHT BACK TO US AND IT WAS SENT OUT TO J&S AUTO SERVICE (724 434 6230). LOOKING AT THE BILL THEY REPLACED CAM AND LIFTERS FUEL PUMP AND REAR BRAKE PADS. THE TOTAL BILL WE PAID WAS $2075.97. WE PAID FOR THE KNOWN ISSUE AT THAT TIME.

    THX!

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    The truck was NEVER fixed. Their mechanic disconnected the check engine light to make it seem like it was fixed. It has been sitting in their lot since the end of July because the engine is gone. They never submitted the report to the bank and it’s now September. They performed illegal services by disconnecting the check engine light. I’m at work and can’t do a detailed response 

    Regards,


    ***** *******engine light so it no longer comes on which is illegal. He also charged the dealership for work never performed. Dealership will not work with us on replacing vehicle. It was said no warranty however when all the issues arose they gave a verbal 6 month warranty which they are now backing out of. Everything is documented via text, pictures and video. The truck is parked because it will not go forward even with the pedal to the floor. The mechanics name was John N******. The entire text conversation can be printed and submitted upon request. The truck would also sit at a red light and shake so bad it literally would cause drinks to almost spill. There’s too much to actually include in this complaint without adding all the texts.

    Business Response

    Date: 09/15/2023

    auto credit connection
    Sep 14, 2023, 9:34 PM (10 hours ago)
    to me

    Thanks for your patience with our response. We wanted to check our records. We serviced this vehicle at an outside source with J&S Auto Service (724) 434 6230. The customers took the vehicle there and we spent $2945 with the service department there to take care of any issues that were reported at that time. 

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