Business ProfileforDelgrosso's Amusement Park, Inc

Happened on July 4, 2021.

I have a serious complaint against the park.  They open at 11 am but you can get in at 9.  I got there at 9 am to reserve an electric scooter.  I stood in line in pain and was the second person in line.  When the doors opened, everyone walked in.  I stood in line to fill out the paper for about 20 minutes.  When they got to me, I was told that there are no scooters left.  There were 3 at the other entrance but everyone refused to get one..Ive never had this problem again.  I kept going to the 2 locations of the scooters and none were available.  I walked around the park with my cane for about 6 hours and then I couldnt stand it anymore.  I sat on most of the benches.  My kids were so upset that I couldnt follow them around the park.  I walked as much as a could.  I went to the front office and asked who I complain to and they told me guest relations.  Well guest relations are the people that I have a problem with.  So I went to sit on a bench and called the park.  I asked for the supervisor in charge of guest relations and they connected me with a man.  I didnt hear his name.  I was told by him that I should have come another day.  He also told me that the park only leases 6 electric scooters.  I said to him, that is rediculous with the size of the park and the water park that there are only 6 scooters.  At least 30 people were standing in line for a scooter.  I was told that they divide the scooters in 2 locations.  Well, with me being second in line, I should have gotten one.  Its bad enough that they charge for the scooter, but people are in need of the scooters.  Nobody at the park wanted to address my concern/complaint.  I got brushed off.  I have been to this park several times.  We live 2 hours away.  I had the worst time ever, which didnt make for a good time for the kids.  Also while walking around the park, there were several food stations that were closed.  I was really shocked about the ice cream booth.  The sign stated "Closed for the season".  Really........  I am very upset with the way a disabled person was treated.  I have never had this problem before.  I want this to be addressed with the park and sent to someone that cares about their customers.  This is not a way to run a business that obviously makes a lot of money but can only afford to lease 6 scooters.  Please address this because they obviously didnt want to hear my complaint.  thank you.