Complaints

This profile includes complaints for Camelback Ski Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Camelback Ski Corporation

  193 Resort Dr Tannersville, PA 18372-7993

• 

  Camelback Ski Corporation

  193 Resort Dr Tannersville, PA 18372-7993

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room at camelback resort yesterday, 2/2/25. My family and I drove 2 hours away. We did tubing which was very difficult to navigate booking with no help. We were tubing and drinks and food were prepackaged and overpriced. A prepackaged cold half waffle was $8. We go back to the room and there was dark brown fluid coming out of the sink, the hallways smelled like urine, we were not able to eat or drink all day, everything was closed all day. The bathrooms at the Waterpark was shut down with no explanations. Parking is horrendous and expensive. I go down to speak with a manager regarding accommodation and he only suggested to give my money back. He came back and said we need to remove all our items from the room and make other reservations elsewhere. I asked when Ill get my money so I can do that and he said immediately. After not receiving my money another manager had a horrible attitude laughed in my face saying my personal business is not his problem and I wont get my money back in the next week. I asked if we can get another room and he said no. I told him I was very tired and was not expecting to drive home and he said its not his problem. They told me they had a water main break and that also was not their problem. It took almost 4 hours to drive back home from being so tired and could not afford to book ANOTHER hotel after paying over $300 to camelback. The resort was shut down, nobody was willing to accommodate us. The only resolution was to refund us and kick us out.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a highly disappointing experience at Camelback Resort in march 2024, due to multiple cleanliness and service failures, including vomit and f**** in play areas, delayed room availability, misdirected communications, unfulfilled room service requests, and rude staff interactions. Despite these significant issues, the resort has failed to follow through on its promise to accommodate **** have reached out multiple times seeking a resolution, yet I have not received any meaningful follow-up. Their lack of accountability and failure to address these concerns demonstrate poor customer service. I expect ********************************************* to make this right, as they initially claimed they would, but have yet to take any action.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, January 25, 2025, my family purchased a one day ticket to Camelback to learn how to ski.Immediately upon getting all our equipment (helmet for kids, skis for family, poles), my six year old daughter ***** vomited. My husband stayed with her as we had previously booked ski ******s. They never skied. They never left the lodge. They never used the lift ticket. My son ***** and I made it to our previously scheduled ski ****** at 11 am. We left immediately after this ******. We had 7 people in Group 5, all adults and my six year old son. I was told, twice (once by the instructor and someone behind the desk), that due to his age we would have a junior instructor there for *****. That person never showed up. Its extremely hard to be in a beginner ****** to ski while trying to help my son ski. I found it to be a waste of time, and the adults were getting frustrated by him holding up lines but what could we do? It was beyond disappointing experience. ***** was getting very upset too. I told the ski ****** front desk my daughter was sick, and wed like a future ****** credit. They told me to call the phone # line. I called, and after being on hold for 45 minutes, I gave up on 1/25/25. I called again on January 29 and 30, 2025, waited ***** mins, and again gave up. No one is ******* the phones. I wrote to them directly two times, along with contacting their parent company, Peregrine, and no response. Im asking for:- credit for my daughters ski ****** and rental/lift ticket. - credit for my husbands rental/lift ticket - credit for my son's ski ******. It was horrible.- credit for my ski lift ticket, we never made it up. Please advise at your earliest convenience. Best,******** ****** ************ Reservation was under: **** ****** (family of 4). Lift tickets: Order Number: CBRLLCMYG Lessons: Itinerary ID: *********

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  request a refund for the $99 lift ticket I purchased on January 11th for my daughter,******* ***, under my account(******* ******).Unfortunately, the lift ticket was never delivered to my email, leaving us unable to ski as planned.Upon realizing the issue, moments after I processed my purchase,myself & 3children,immediately began efforts to resolve it with Camelback,which resulted in an incredibly frustrating&time-consuming ordeal. Over the course of four hours, I: Spent over an hour on hold trying to reach someone by phone.They never picked up phone, we were just left onhold forever.Used chat feature twice without resolution,with them telling me that lift tickets are non refundable&insultingly insinuating that we never tried to resolve the matter earlier in the day.Drove to the resort and waited in line for 90 minutes,in a line where guests& representatives were nasty&arguing with each other,only to be told by staff they couldnt help without a receiptdespite explaining that the receipt&ticket were never received which is why we drove there.Returned to the chat feature, where I was again directed back to the resort and told they don't give refunds despite the fact that they never delivered the goods/services we bought.Finally, around 2:44 PM, I received an email with the lift ticket, but by then, the majority of our day had been wasted, and we were forced to find alternative plans. Despite sharing this information with Camelback's customer service and billing dispute teams multiple times via email, I have only been told that refunds are not available for lift tickets thru a chat feature and not even given the courtesy of a response over the past few days.While I understand their policy, the issue here is that Camelback failed to deliver the product I paid for in a timely manner, causing significant inconvenience and wasting our only day off. This experience has been extremely stressful, and I am disappointed by the lack of accountability and customer support.

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are staying at Camelback for my daughter's birthday. She wants to ski. They are currently advertising that if you stay for 2 nights you will get 2 lift tickets. I was originally offered this promotion, modified my room and tripled what I'm paying and they refuse to offer promotion, despite the advertisement all over *********The reservations can't be canceled because they will charge me anyway.

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Though the business has a no-refund policy on their tickets. I was trying to get a refund for me and my girlfriends ski trip since the state has put a ban on travel for non commercial vehicles due to a snow storm that occurred on the same time of the trip. They told me that there will be no-refunds. They are basically telling me to risk my life to utilize my tickets instead of just offering me a refund. I think this practice is unethical as a business.

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my reservation that I had with Camelback Beach Resort before the 72 hour cancellation policy. Before 72 hours there is a $100 cancellation fee. I originally was charged ****** when booking so customer service said I would receive a $50.53 refund back to my card within 7 days. It has been over 2 weeks and no refund. I called and emailed customer service many times and they stated that they refunded by card and told me to call my bank to see why I didnt get. They refuse to send me a receipt confirming the refunding, ignoring all emails regarding this. They keep saying that it is an issue with my bank but yet they cant provide me with a receipt for refund. **************** is TERRIBLE and very rude. When I call they put me on hold and eventually just hang the phone up. This seems to be a be a common issue with them according to complaints online that Ive read. How can a business do this if they a have a cancellation policy in place?

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not have heat in any of the room, quiet hrs not observed at all loud until 3am. Tvs didn't work properly. Talked to help that was working as well as called the number multiple times. Tried to resolve at the resort was told you didn't text properly , talking and calling is not proper nothing we can do. I had over 5 calls that were not answered with documentation. The Reservations even tried to to connect me and they didn't answer.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** ********** I went up to the Poconos with my nieces and my Mother ****** on 10/19/2024 for a over night stay we got there at 3:30 pm waited in line to let them know we were there with our reservation they told us we will get an email or a message when our room was ready I kept checking both Email and messages and nothing our room was suppose to be ready by 4:00 pm we kept waiting nothing was happening finally at 5:30 pm we decided to go to the front desk to let them know we were suppose to be in our room by 4:00 pm we didn't get in our room until 5:45 pm when we get to our room it was the wrong room after we took everything out the resort cart we had to put everything back in the Cart again and go back to the front desk it took them a while before we got another room we were irritated by the time they got us the other room my Mother and my nieces were crying and upset ?? we got the 2nd room now we get upstairs with the cart unpacked again we check the room out they gave us another room now it was alot of bugs in the room as you can see in the picture they gave us a bigger room but full of bugs upstairs and downstairs unacceptable and disgusting Now my Mother and my nieces were really crying I let my Mother talk to them this time She was broken ?? for my nieces they were so sad it was my niece birthday the little one she turned 6 years old the other one is 11 years old they were so sad we had to wait again pack luggage's again go back downstairs and wait until we get another room We didn't get away from the front desk until 11:30pm they didn't get to enjoy the Aquatopia or games or do anything it was time for bed now my Mother asked for extra time so we can do somethings with the girls they Denied us the extra time we had to be out by 11:00am we woke up at 10:30am all we could do is pack to go home my nieces didn't have any fun but their little hearts were broken and Sad. How can they do that to us they are children they wanted to have fun ????

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With my hard working money i decided to treat my son and celebrate his 8th birthday at camelback beach resort. I booked the room through after pay. 10/13/24 When i checked in i notified the lady in the front desk that it was purchased through afterpay. She said i see it through third party. I need your card to charge you for the accidental hold $100 and you will get it back when you check out i said okay. 10/15/24 i received a emailed that my bank account is negative i checked why and thats because i had a unexpected charged of $412.69 from camelback on top Of ***** afterpay Charge. Ive been calling since 6:45 am 10/15/24 spoke to numerous hotel reservations bookies but no supervisor or financial per. They all said we will have to email their sup first and it may take 48 hours to respond. And from me reading the pervious complaints and reviews on here about camelback, they all have the same issue getting to noone. Ive complained all day crying on the phone how their staff error affected me because now my bank account is in the negative and i have no money to eat. I rec no call no nothing. But once my mother in law threatened to call the cops for fraud shes talking to the billing manager *****. So the resort dont care how im going to feed my son but cared when the cops was mentioned. Unbelievable. This situation has caused me stressed and anxiety. Theres no compassion no professional at this family resort i spend all my money there but on your error i have to wait to even speak to someone. Im sick to my stomach how i spent my money there and to be treated this way. As fast as you took my money i want it back. Respectfully im requesting a refund of my whole stay and what they charged me. This is unacceptable. I have proof of my bank, afterpay, and phonecalls. You Dont play with people money. Your customer service is horrible! Yall should be ashamed of Yall selves. I made calls on my cell and job phone. This situation consumed my whole day. Poor Customerservice