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Business Profile

Bill Paying Services

Sanofi

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My practice manager placed a vaccine order on 3/7/25 accidently clicking a box to be charged right away for the invoices that have 60 day payment period. The total amount for 3 invoices was over $25,000. She immediately called back the number provided and was assured by Sanofi representative that the payment was reversed. However, on Monday 3/10/25 two out of three invoices went to pending payments. On Tuesday 3/11/25 she called Sanofi again. She was told that Sanofi had no documentation of her calling on Friday 3/7 and was transferred to the billing department where she was assured again that the payments would be reversed. Instead, that very evening on 3/11/25 the 3rd payment showed up as pending. On Wednesday 3/12 my practice manager called Sanofi for the 3rd time and was told yet again that the payments would not go through from the pending and it just takes time for them to disappear. Today, on 3/15 one of the payments for over $4000 went through and became permanent which will likely be the case with the other two by Monday 3/15/25 as they are the parts of the same order. I need all three payments reversed as we were repeatedly promised as it put my medical practice in a serious financial strain.

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