Business ProfileforHoy Transfer Inc

Wow, has this organization become a benchmark for poor customer service! It is really unfortunate, because their actual moving crew (the people that do the work) are really good and care about their quality. Too bad that ***, in particular, can't be bothered to pick up a phone or even come remotely close to his estimate on a move. Read other reviews here, you will see this is not a one-off experience.In my particular case, my final **** was 50% greater than his "gut estimate" and his written estimate was still 25% lower than my final ****. Nobody contacted me until the crew were in their final stages of unloading at the destination over 1 week after the load up and getting the load weight. I had no idea that I would be charged for anything over the estimated cost, because nothing was said.When **** called me, finally, he merely wanted to know how I was paying and when I questioned what the actual amount was, he said he needed to talk to ***. What kind of organization is this where the dispatcher (****) won't even call and also doesn't want to tell me the number because he knows it's bad?OK, so *** calls me back, and guess what....he actually threatens me that if I don't pay right then, that he will have the movers stop unloading. Nice! Great job with customer relations, ***, good work! After I don't succumb to this type of pressure, he then says that if I don't pay the full amount that the difference will come out of the driver (**** - who is an ABSOLUTE ROCK STAR!). Again, ***, great first-grade-playground bully tactic - maybe you should write a book on bad management and bad customer relations. I'm pretty sure you set a bar for this. Lastly, *** tells me that there is "nothing he can do" and that this is "out of his hands" as it "is really Atlas *** Lines". Huh, interesting.....my payment was to Hoy Transfer, so I think I'm calling BS on this one too.So, I paid the full charge - almost $3,000 more than the written estimate, which was $2,500 more than ***** gut estimate when he inspected the house and contents. That's a lot of money. If it would have been me, I would have picked up the phone right away, but THEY NEVER CALLED.So, I wrote a letter expressing my unhappiness to ***** (the owner), and he at least apologized for "poor communications", but that was it. one or two sentences. No offer to offset the gross error on estimate versus ****, no comments on how they totally ***************** and his crew out to dry while they were unloading in a remote location.****, if you read this - you will always get a top recommendation from me! you are great. It's too bad that the owner (*****) and his kids (*** and ****) let everyone down.It really pains me to give this organization such a poor review. Again, the movers are and were great. The office staff, and especially *** make this a overall horrible choice for a relocation move. I think they are happy moving c*** around for **********, and maybe that is where they should focus. Just keep riding the *** gravy train. They have lost the quality they had many years ago. I urge anyone to look elsewhere for a moving company - Hoy Transfer is NOT a good choice.