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Business Profile

Construction Services

PBCI - Allen Mechanical & Electrical
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business charged me for work not performed. The manager was not cordial and didnt work with me at all and after charging me threatened to take me to court and also said he would not have charged me. I feel it was unfair. The guy who came in my house did not say I would be charged.

    Business Response

    Date: 09/23/2025

    We received a service call from Mr. ****** to install a bathroom exhaust fan that he provided on July 29, 2025. When our technician arrived, he discovered that Mr. ****** had purchased the wrong exhaust fan for installation (he chose to purchase his own fan, which was not provided by our company). The fan he had bought had a 3-inch vent, while his existing setup required a 6-inch vent. Unfortunately, it could not be reduced to a 3-inch vent due to the necessary airflow (CFMs) that needed to be removed from the space.

    Upon this discovery, our technician explained to Mr. ****** that we could not install the fan he provided and that he would need to obtain a replacement that was compatible with his existing setup. The technician also offered to schedule the installation for the following week, as Mr. ****** could not accommodate it in his schedule that week. 

    It's important to note that Mr. ****** lives 50 minutes away from our shop, resulting in a total of two hours spent traveling to and from his home. Additionally, Mr. ****** was informed that he would be charged a service fee of $139.00. However, he refused to pay when the technician was on-site. If necessary, I can provide a 12-minute recording of Mr. ****** using profanity towards my staff and discussing why he believed he should not have to pay.  

    Customer Answer

    Date: 09/24/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

     

    --------- Forwarded message ---------
    From: ****** ****** <*****************************>
    Date: Tue, Sep 23, 2025 at 5:33 PM
    Subject: Re: You have a new message from the BBB serving Western Pennsylvania regarding complaint #********.
    To: Better Business Bureau <*******************************************************************************>


    It wasnt worth the hassle
    To even contact you about my complaint and I will just deal with the loss myself seeing that it is a corrupt system and the consumer has no recourse unless the consumer is a criminal like most of the government. 

    ****** M ******

     

     

     


     

PBCI - Allen Mechanical & Electrical is BBB Accredited.

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