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Business Profile

Computer Hardware

Minitab, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased a PERPETUAL software license for ********************** version 18. They have since upgraded a few times and moved to a yearly subscription-based license on the new licenses. I attempted to move my perpetual license to a new laptop and ********************** locks the license. They then state that it is unsupported and want to sell the new license. I do not understand how they can lock a purchased license and hold a user hostage to purchase a new license instead. The yearly cost is 50% higher than the perpetual license was for a one time purchase. When they sold the perpetual license there is no statement of locking the software. Just that it may be unsupported.

    Business Response

    Date: 03/04/2025

    In accordance with the terms of the **** (End User License Agreement) accepted by this individual, the Software will only continue to operate on the same computer with the same operating system on which it was installed or properly transferred to prior to its end of life published on the Minitab Support page.  After end of life, the software cannot be reactivated on any computer. 

    Reactivation requires Minitab to have access to specific ********* activation servers.Unfortunately, the applicable activation servers were permanently decommissioned by ********************* on December 31, 2020, when Minitab 18 reached end of life.

    Since that date, it has been and remains impossible to activate or reactivate any customer license of ********************** Statistical Software 18; but to be clear, the version of Minitab Statistical Software 18 is perpetual and would continue to operate if it had remained on the same computer with the same operating system as of December 31, 2020.

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company will not support perpetual license for purchased software when replacing the computer that the software runs on forcing the owner to upgrade at a substantial price increase. If a customer (***********************) decides not to upgrade all historical files created by the software in support of ***************** customer support is not ********************************* **** should support perpetual licensing that their customer base paid for so that files can be accessed.

Minitab, Inc is NOT a BBB Accredited Business.

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