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Business Profile

Orthodontist

Springfield Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthodontist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On an orthodontic appointment for my child on 11/10/23 I.He was rudely harassed by a technician named *****. She embarrassed him in front of other patients, families and staff. She loudly stated to him that his gums has a lot of place on them, has he been brushing his teeth. She also handed him a mirror and said at the base of your teeth. She became even more agitated when he didn't understand what the location was as quickly as she wanted. When I asked her why she didn't approach him by taking him aside or quietly talking to him. I saw other children,parents,staff looking. This dental tech(haily) walked off the floor shaking her head side to side. She had asked another technician to take over. She also talked about us to staff. My husband and I saw the staff member she was talking to turn around and look at us as the tech was talking.

    Business Response

    Date: 12/07/2023

    To whom it may concern,

    We are writing in response to complaint # ********. 

     The complaint against our practice is unfounded and is coming close to defamation. We are considering pursuing legal action. The staff member who the complaint is being levied against has an exemplary record and is the most requested assistant in our practice by all patients.

    Discussing a patient oral hygiene is a normal and necessary part of providing orthodontic care and was done professionally. The family has been dismissed from our practice due to the abusive nature of the mother and her repeated verbal comments on many of our staff members, these are all documented. We have bent over backwards to help this child in question but the behavior of the mother and now the subsequent online attacks have made this impossible. 

    Please contact me with any questions or concerns.

    Dr************************D.M.D.

  • Initial Complaint

    Date:02/22/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son went to this establishment to get braces, we were informed that our insurance company wouldn't cover it. They never sent the required information over to the insurance company which left me coming out of pocket $1200. Upon speaking with the insurance company the information should have been sent regardless and it was unethical of how the office handle my son. My son has had medical issues with his teeth since he was 4, if the office would have sent the information over he could have been the one case that could have changed because of his medical history dealing with his teeth. They denied the opportunity to us. Because they wanted to insure they were paid is what I was told by the receptionist at Springfield Orthodontics. No one should have to deal with the stress with trying to make sure their childrens medical needs are taking care of. We trust the offices to do right and send information where need be so we don't have to endure unnecessary cost. The reason these institutions are put in place.

    Customer Answer

    Date: 02/22/2023

    My sons had his braces put on in September of last year. The information that was acquired was found out today 2/22/2023.  He is also going back to the dentist to have them removed. 

    Business Response

    Date: 02/24/2023

    In response to the complaint made by *************************, we are trying to get in contact with our ins. representative that handles her son's ins., to rectify this situation and as of today we have not heard back from her either by email or phone. We will contact you once things get taken care of.

    Thanks,

    *******************

Springfield Orthodontics is NOT a BBB Accredited Business.

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