Complaints

This profile includes complaints for A & R Concrete & Masonry's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A & R Concrete & Masonry has 2 locations, listed below.

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  A & R Concrete & Masonry

  1260 E Woodland Ave Ste 14A Springfield, PA 19064-3956

• 

  A & R Concrete & Masonry

  101 Pine St Holmes, PA 19043-1466

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A & R was to replace 17 sidewalk blocks and a driveway apron for $7,500. Contract signed 9/5/24. Work started 9/9/24. Main complaint is that ***** broke off our sewer vent in the driveway apron, filled and buried it with dirt and would have poured concrete over it unless I had caught the problem. A & R repaired the top of the vent pipe but failed to unclog it, which was not evident until sewage started backing up in my basement a few days after the job was done. Two crew members came out and looked at the vent, then left. I sent email to A & R explaining the situation and that I would have to call a plumber to fix the situation, but I did not hear back. (I had already paid for the job before discovering that the sewer trap was clogged). I had to pay $1,179 to have the problem fixed. I hired Liberty Sewer on Sept 16 for $79, who used power drain auger equipment but could not get through the clog. They said their tool heads were getting polished by the blockage, consistent with sand or rock. I sent email to A & R with an update and did not hear back. Liberty recommended ***** Reliable Plumbing, who unclogged the trap with a hydro-jet for $750, noting Trap was very heavily clogged with dirt and ***** mud. Was able to clear with jet, put very large amounts of water down drain. It cost $350 more to have the damaged vent cap cut out of the concrete and replaced (again from ***** Reliable Plumbing). Via several emails and a phone call starting on Sept 26, I itemized the above for A & R and asked to be reimbursed $1,179. On Oct 8, I sent another email, which the ***** manager responded to and said she would meet me the following week. When I got no response, I emailed again on Oct 16 and Oct 21, again to no response. A secondary complaint is that although the contract said cleanup 100%, the cleanup was very unprofessional, even after I called for a secondary cleanup: concrete on trees and bushes, deck nails, gravel, slag, hardened concrete, etc.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not finish the job the driveway was to be patched after the concrete sidewalk was repaired. It was part of the agreement. Have been calling for months and they do not answer their phone or return calls. Tried going to both of their offices never there. Want the work completed!!!

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE COMPANY cemented my driveway apron but they cracked the asphalt in the driveway. They did not cure the problem and will not fix the cracked asphalt. It was a year ago next month.

  Business Response

  Date: 10/16/2023

  I have contacted a asphalt company to repair the job

  Customer Answer

  Date: 10/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

  Customer Answer

  Date: 11/13/2023

  The company promised they would repair my driveway  months ago and have still not done so.

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with ***** to remove and replace an 8' x 17' patio pad, remove and replace the threshold and power wash the back flagstone patio, power wash the siding and garage door.His folks did the work, not very well but they completed the power washing and pad but DID NOT FINISH the threshold. The end nearest the door is unfinished and not level - the water drains to the door, not away.I have called many times, and ******* has said that they would be back on Tues, Aug 29 and Sep 1 but no one showed up. On my latest conversation with her on Sep 1, she said that ***** would call me. He has not. I called again today and left a message since no one answered the phone.I have paid the bill in full. $3600 for a sloppy and potentially destructive job.What can I do about this irresponsible behavior?