Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $25.95 mealworms. All arrived dead. Asked for refund or replacement, no response. Please refund.

  Business Response

  Date: 07/11/2025

  Hello;

  The customer posted feedback regarding an issue with her Amazon order and we emailed her through ****** offering her a refund or a replacement order.  We emailed her on June 27th at 9:54 am.  We did not receive any response.  The customer did not contact us directly in regards to the order and a full refund was issued to her.  

  Please see the two attached documents showing this.  We pride ourselves on our **************** and when we are contacted, we make sure that the customer is taken care of and 100% satisfied.  Unfortunately, ***** did not contact us through Amazons emails or our 800 number and we did not get the opportunity to provide this service to her. We did refund her for her order after realizing she did not respond.

  Please let us know if you need any other information.

  Sincerely,

  Erma 

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Sunday 6/22 at around 7:30 pm EST for ***** worms 250 of which were suppose to be a gift. I called store several times as their phone number isnt listed on website. My business has sent them emails that they have yet responded to. I finally got a response from an employee named ******. The order has yet to be sent out. And I attached proof via email. But once I advised ****** I want a full refund and to cancel order. She advised its already been picked up which is a lie as I have a screenshot taken that it has not been pick up. I would like a 100% refund for the incompetence and unprofessionalism. I would like a total of $212.94 issues back to my company card (original payment method)

  Business Response

  Date: 07/08/2025

  Please see below a breakdown of the interaction between the customer and us. We are always happy to assist where possible and can't help but point out that if the customer had requested to cancel and refund early on in the interaction it would have prevented an escalation, as we would have had time to locate the package before shipping. 

   

  **** reached out to us on June 24th at 8:38am inquiring about the status of his order.

  A response was sent on June 24th at 8:45am informing the customer that their order was included in the shipments for the day along with tracking details.

  We received another email response from **** at 9:26am on June 24th confirming that his order hadn't yet gone out at that point.

  Once again, we responded at 9:57am on June 24th informing the customer that the order was already packed for the day or was in the process of being packed for shipping.

  Rather than asking us to cancel the order and pull the shipping label the customer continued to ask questions, as we received another email at 10:05am with the following: Order was placed Sunday at 7:30 pm EST were you closed on Monday?

  We then responded to his inquiry about shipping times at 10:53am, which lays out our processing time and why the order was shipped on a Tuesday rather than Monday.

  The customer finally requested a full refund at 1:00pm.

  By that point the order had already been packaged and picked up by our *** carrier and the customer was updated with that information at 1:07pm.

  We received another email at 1:14pm demanding a refund. Four minutes later at 1:18pm we were threatened with chargebacks from the Credit Card company. 

  We were able to reach our *** carrier personally and detail the situation; therefore he was able to return the package to our farm. A full refund was provided to the customer on June 24th at ******. 

   

  If you need any further information, or more details please contact us. 

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was 05/31/2025. $211.99 was charged to my credit card for several items on the jimswormfarm website. The business sells worms for breeding and use with feeding pets or composting. I purchased from the website directly, not ****** or third-party. I waited a week and reached out via their contact form. No response. I let them know that i just wanted acknowledgment of the order and a statue update, especially since they charged my card so promptly. Another few days later, i tried social media as a channel for contact. Even then nothing was posted publicly, but i was able to initiate a direct message thread with the company, again through their business page. I have attached the conversation for reference. Clearly I have been treat horribly by this company, and even as of now I do not have the product ordered, acknowledgement, a refund, and a phone line that doesn't accept recorded messages. I dont know what to do or what options I have. I would like my money back because of this experience. This isnt buyers remorse, i never recieved product and as you can see in the message thread I clearly was initially very flexible and even willing to pay the supposed extra 100 for a special container. Its their treatment of me in this interaction that warrants my money back and transaction reversed. Thank you for your time!

  Business Response

  Date: 07/22/2025

  Our customer placed an order on 5/31/2025, which was shipped in two packages. The first package containing the Worm Factory 360 was shipped on 6/03 and delivered on 6/07. The second package containing the coconut coir brick, square worm blanket, and ***** red worms was shipped on 6/09 and delivered on 6/11. Unfortunately, we only received one email correspondence from this customer, which was sadly routed to our spam folder.

  Upon reviewing the customers files we understand the frustration and concern on their part due to the ******** conversation. We have requested ******** numerous times to have the fake account removed, as our business is being impersonated; however, they've yet to take it down. We do not feel it is just to hold this against us, as we have proven that the customers order has been fulfilled and delivered. 

  If you have any further questions we're happy to help! 

• Initial Complaint

  Date:05/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a warm composting farm. I did not receive what I ordered instead I was sent 20 lids for a warm farm. Total cost $150. I have emailed the company at least a dozen times, called their online phone, an automated answer but theres no way to leave voicemail during business hours for several weeks. No one has ever responded to an email or a phone call.

  Business Response

  Date: 05/19/2025

  Hello **** and Thank you for bringing this to our attention.  

  I looked into this matter and I see that the customer was shipped a box of lids instead of the Worm Factory 360 that she ordered.  We have the Worm Factory 360 drop shipped to our customers from ********** and the label must have been put on a box of lids instead of the item that they intended to ship to her; an honest mistake.  We have contacted the drop shipper with our own complaint as well. 

  As far as her having trouble getting in touch with us, that is unfortunately true.  We recently moved our farm to another location and during the move, we had some issues with our phones and internet.  This was finally resolved by the service provider and we were able to get back to our customers.  That is when we tried to contact the customer to get this resolved to her satisfaction.

  We have reached out to Ms. ******* several times since receiving her emails and this notification from you,  to no avail. We wanted to overnight ship her the bin and give her a discount /partial refund for her inconvenience.  However, since she has not answered our emails or phone calls, we have refunded her in full for her order.  I sent her an email confirming the full refund and personally emailed her an apology.  This is not how we do business at all.  

  We do hope that this resolves the matter and send our deepest apologies.  We strive to provide the best products and services with a long history of doing so.  It is most unfortunate that this happened and the customer had bad experience with us.  We do hope that she gives us another try.

  Sincerely,

  Erma 

   

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2000 red compositing worms on 9/3/24. They arrived without issues. They were small be that was to be expected. Its over 2 months later - they should be mature size now. They are all so tiny. They are nowhere near big enough to use for fishing (as stated in the description). Perhaps if they were 3-4x bigger. I emailed them explaining the issue - the response was that they are a mix and not true red wigglers as described. The lady also states that some may get to 5 inches long but only as round as spaghetti. Not sure about others but spaghetti width is still way too small for fishing. I am upset. I would have went with another company had I of known how small the worms would have stayed. Besides composting, the plan was to use the extras for fishing.

  Business Response

  Date: 12/05/2024

  Good Morning;

  Thank you for contacting us about this complaint.  We have looked into this matter and we have provided exactly what this customer ordered. She ordered the 2000 Red Composting Worm Mix, which is a bag of smaller worms described as follows " They are only 1 -3 inches in length, and are about as thin as a pencil lead, but dont call them little. When these guys group together, they become a voracious force, consuming anything in their path.  Mountains of vegetable scraps wouldnt stand a chance."

  I have attached the ad and description as it is listed on our site for the worms that she received which is where the above quote was taken from.  The photos from our site that the customer included with her complaint, though not the count she ordered, even says that "these worms are good for trout or bait fishing, See the European nightcrawlers for serious fishing".  

  We provide a clear description of the worms that the customers will receive when placing an order.  It is the consumers responsibility to read and question before making a purchase.  We will process a full refund to this customer as a courtesy.  We thank you for your time and communication in this matter. 

  ****

  Uncle Jim's Worm Farm

   

   

   

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ****** red wiggler worms about a week ago and late April 2024 from uncle Jims worms website and Them today, May 1, 2024 It came in a ***** box that was in bad shape beaten up and ultimately the worms were dead when I opened up the box and they didnt look like they had enough dirt to even keep them cool and the hotter weather of May and April and ************* where they were shipped to, and that wasnt considered by the company And it took four days to five days to ship ***** instead of two as it promises on the website Now I am out of a lot of money, but I wanted to use to start my worm farm with What I thought was great Company I trusted because like myself, the family who runs it was former football players in college such as myself, so I really trusted the company As a resolution I would like ****** red wiggles sent To my address that are alive and not dead from heat and starvation and package better this time with plenty of dirt and spaced out some and not crammed into a tight space in the tight box It was even hard to look up the business name from the package because it said a personal name, not a business name and you must put the business name on the box not just the dress since the the official business name when Ships via ***** to put on your taxes and IRS has a business deduction in standard so you know where its coming from Instead, the package has a name on it and an address thats it so it makes it hard to even know who sent these worms that are dead that I spent money on ****** of them to even file a complaint in the first place the process followed Standard business practice I want ****** red wigglers sent to my address immediately that are alive and plenty of soil and extra insulation to make sure they dont die Thank you and have a blessed day

  Business Response

  Date: 05/30/2024

  Hello ****;

  We are very sorry for the delay in responding to this complaint.  We did not receive the original or someone overlooked it.  

  ************** ordered 1000 Red Composting worms (not ****** worms)  on 4/26/24 and they unfortunately arrived dead.  There are many reasons that they can arrive in bad condition, due to travel, handling and weather conditions.  This is why we have a 100% live worm guarantee.   They were shipped on the 29th and arrived on the 1st of May.  He contacted us on May 12th, after filing a BBB Complaint with you, not before, and we immediately prepared another shipment as per his request.  That replacement order went out on May 20th due to email communications and a holiday. He received the live worms on May 22nd and we have not had any contact since.  We assume that he received the live worms and is satisfied.

  It is ideal if customers contact us first and allow us to replace them or refund them for the order, but ************** did not give us the opportunity to resolve this first.

  I have attached snips of the email correspondence and the reshipment as well as the original shipment order copy. Also, the tracking numbers. Please let us know if you have any questions. 

  Replacement order tracking:

  274839137981
  FedEx 2Day

  Original order tracking:

  273955631100
  FedEx 2Day

   

  Sincerely,

  Erma