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Business Profile

Water Purification Equipment

FilterWater.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Purification Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has been a difficult transaction from the start. The item was ordered and paid for on 3/13/24 after being told it was in stock and available for immediate shipment. Item not shipped until 3/25/24 and then delivered by ***** to the wrong company at a completely different address. I had to personally go to the other place of business to retrieve the package. Then upon opening the package, discovered that the #4 Carbon Filter was broken during transit. I have requested a replacement filter, providing a picture of the damaged parts, via telephone, chat, and email on numerous occasions. The telephone number provided for customer service is never answered; you are prompted to leave a voicemail. My chats are closed by the company when I enter my request and complaint regarding lack of response. My emails have gone unanswered. We remain unable to use the water cooler system until we receive the replacement filter.

    Customer Answer

    Date: 04/24/2024

    Thank you. I emailed the vendor yesterday to let them know that I was filing a complaint against them and the filter arrived today via overnight ****** I appreciate your effort. The damaged item has now been replaced. Best regards.

FilterWater.com is NOT a BBB Accredited Business.

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