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Business Profile

Lighting Consultant

Light Spectrum Enterprises Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Consultant.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 UV lights from them on ****. When the bulbs arrived one was broken and this has happed several other times before. The reason I continue to come back is they always stand behind the 30 day money back or replacement guarantee. I contacted them immediately when I got the bulbs and let them know one was shattered. They said no problem they would replace it right away. When I asked for the tracking number a few days later they basically accuse me of being a liar and are not going to replace the bulb. I have purchased from the for over 15 years. Very disappointed that they feel I'm trying to scam them out of a $30 light bulb after over 15 years as a customer.

    Business Response

    Date: 05/22/2025

    Good morning ****, thank you for being a loyal customer of us.  We do appreciate it.  We just processed you a refund for 1 lamp as per your return request.

    Thank you

    Customer Answer

    Date: 05/22/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *****

  • Initial Complaint

    Date:01/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a UV bulb for my water system this is the second year in a row that I have had a problem with this product I bought them through ****** since it was over 30 days since buying the bulb I had to go to the supplying company they were contacted by me via email 3 weeks ago .I was told via email from the company they were going to send out another bulb .No bulb on the 8 and many emails and phone calls still no bulb I received a email on the 1/ 8 /24 that a bulb was sent today is the 1/12/24 and I sill have no bulb .I'm 72 this is for my well water ,I live on Social security of 1070.00 a month I can not just order another bulb plus if I did theirs no way to know if I'll get another defective one again because its coming from the same exact suppliers. I'm extremely ****** off at this point!

    Business Response

    Date: 01/20/2024

    Subject: Cease and Desist Notice - Complaint ID: ********

    This communication serves as a formal response to Complaint ID: ******** regarding alleged misconduct in connection with a purchase on ****** (#***-**************) of our brand name product, LSE Lighting. This notice is intended to address the inaccuracies and potential legal consequences arising from your actions.
    It has come to our attention that you have made fraudulent claims against our company, damaging our reputation in the process. Contrary to your assertions, the purchase in question was fulfilled entirely by ****** and was shipped and delivered by ******.

    We wish to emphasize that the proper procedure for addressing any issues with your order is to contact ****** directly through their toll-free number. However, as a gesture of goodwill, we shipped you a replacement product at our own expense, which was duly shipped and delivered. Tracking Number **********************, shipped on 1/9/24, and delivered on 1/11/24 (delivery receipt attached).
    It has also been observed that you have received a full refund from ****** for the aforementioned purchase, as indicated in the attached refund receipt. The discrepancy between the actual purchase amount of $34 and the disputed amount of $54 is apparent. Your actions, including making false claims and submitting unfavorable reviews, are deemed fraudulent and have resulted in unwarranted claims filed with the Better Business Bureau (BBB).

    Furthermore, we must emphasize the importance of proper installation of our product in the *** water system. Failure to adhere to proper installation procedures *** render the lamp inoperable in that system. We recommend consulting a professional for the correct installation.
    In light of the aforementioned issues, we are currently in discussions with our legal representatives to initiate legal proceedings against you for brand damages resulting from false complaints. Your actions have adversely affected our company's standing and reputation across various marketplaces and search engines, including ******.
    Unless this matter is promptly resolved and the complaint is removed from BBB, we will proceed with legal action seeking compensation for brand damage, reputation harm, and all associated legal fees. We demand that you cease and desist from making any further false claims, reviews, or complaints that may harm our company's interests.
    This notice requires immediate attention. We anticipate your cooperation in resolving this matter amicably before legal proceedings are initiated.

    Sincerely,

    LSE

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a light bulb and it stopped working. Reached out directly to the OEM and all he did was play games with emails telling me he shipped me a bulb and never did. Kept saying he shipped the correct thing. Very poor customer service, does not honor warranty and highly unethical practices. I would like a refund

    Business Response

    Date: 07/06/2023

    The replacement was shipped to the customer as promised on 7/3/23 and was delivered on 7/6/23

    **********************

    www.usps.com

    Thank you

    Customer Answer

    Date: 07/09/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **********************

  • Initial Complaint

    Date:09/25/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** 05/09/22 ***********  $26.00 USD Qty: 2 $52.00 USD Subtotal: $52.00 USD Shipping: $9.49 USD Tax: $3.12 USD Grand Total: $64.61 USD Payment method: Braintree (******)Shipping method: **** for $9.49 USD I've used their product for several years with NO problem. All of my purchases of the same product have been though ****** except for the last purchase which was through Light Spectrum's own website. My last purchase was in May 2022. Bought (2) replacement UV bulbs used for an important well water filtration unit. These are the exact same bulbs I've been buying in previous years through their ****** store. BOTH bulbs proved to be DEFECTIVE. The first would NOT lamp. It only strobed intermittently. I reported this to LSE and they immediately replaced BOTH bulbs. Thank you LSE !The second bulb worked as it should, BUT only lasted for (350) hours before burning out. Now I've installed the THIRD bulb and it ONLY lasted around (350) hours. THREE bad bulbs in a row... I'm not happy. These bulbs are required to purified our well water. In 10 years of using this water filter, I have NEVER had a bulb burn out until now. I replace these bulbs every year. LSE warrants this bulb for 1 year/ 9,000 hrs. I wrote to LSE expressing my disappointment and supplied photos of the bulb that burned out showing how the filaments had vaporized. This condition could be the result of a gas leaking bulb. I had the ballast tested to rule out it as a cause of these failures. NO problem was found. It should be noted that this filter ballast unit has always been surge protected. We have been using one of the OLD bulbs that was replaced several years ago and it works fine and has NOT burned out. This shows that the ballast is working as it should and that this new batch of bulbs could be defective. I have tried to contact LSE using email, using their website contact form, and by calling and leaving messages a total of 6 times and have NOT received any return contact.

    Business Response

    Date: 10/12/2022

    Hello, we are shipping you 2 brand new bulbs today.  We manufacture UV lamps for leading OEM names and etc, there are no issues with our products. In-proper installation and handling of the products once it reaches you can cause the lamp to fault out earlier and etc, we always recommend hiring a professional to install the lamps in your air/water sterilization systems.

    Thank you

    Customer Answer

    Date: 10/21/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have already received the replacement lamps.

    My main reason for filing a complaint was because of the business not responding to correspondence made using their website tool, personal email, and phone call messages left with them.

    Thank you BBB for facilitating this result !

    Regards,

    *************************

Light Spectrum Enterprises Inc is NOT a BBB Accredited Business.

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