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Business Profile

Computer Software

Bolt on Technology
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bolt on Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bolt on Technology has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HAVE BEEN ATTEMPTING TO END BUSINEES WITH THE COMPANY SINCE JANUARY. HAVE BEEN TOLD OVER AND OVER THAT OUR ACCOUNT HAS BEEN CLOSED ONLY TO STILL RECIEVE THE SERVICE AND BE BILLED MONTH AFTER MONTH. THEY HAVE OUR CC INFORMATION ON FILE AND THE BANK CANNOT STOP THE TRANSACTION WITHOUT CANCELING THE CARD.

      Business Response

      Date: 09/17/2024


      • The information provided does not match our records:
      • Each customer is made aware of our terms of use upon signup which includes a documented cancellation process. 
      • A customer must formally submit a cancellation form with 30 day notice prior to being formally cancelled. 
      • ****** did call requesting information about the cancellation process, but did not formally submit the cancellation form until July. This is what is considered the true cancellation. 
      • Jayson's last formal charge was July 1st and he has not been charged since then.
      • All disputes are able to be formally requested through the stripe portal with their bank 
      Let me know if any additional information is needed. 

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Great product but we were not ready for it. We have a 2 employee repair shop and for us to pay $199 + tax every month is a lot. The sales people kept pushing for us to try it. Our credit card was charged without our permission.

      Customer Answer

      Date: 04/24/2024

      I have not heard from this business at all. 

      Business Response

      Date: 05/29/2024

      ****** we sincerely apologize for any misaligned expectations during your onboarding experience from us here at ******!  It is our intention to learn from these mistakes and strive to adjust our sales and onboarding processes accordingly. We want to reassure you that your funds have been reimbursed.  We will strive to regain your trust and earn your business again in the future. If you have any questions, please reach out to me at *****************************************

      Customer Answer

      Date: 06/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We use Bolt on as our "shop manager" software and inquired about mailing flyers out as an extra service. ******** provided the cost of such flyers and we declined as we did not want to spend that much on marketing. We were charged around 2800 dollars for a service that we did not agree to or approve. We contacted ******** and she stated that she clearly rememebered calling our shop and speaking with our Manager and our Manager telling her NOT to proceed with this and ******** stated that she was going to open up a case. ******** called us today 1/23/2024 stating that they will NOT refund us as they have "provided" the service of mailing out flyers but does NOT have proof. If you mailed out flyers for our business, why would there not be proof. There would be a trail of history.

      Customer Answer

      Date: 02/09/2024

      This company has resolved my complaint.

    Bolt on Technology is BBB Accredited.

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