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Business Profile

RV Dealers

Fretz RV

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a deal at ******* RV show to trade in 2016 ********* trailer for 2023 ******** ****. Picked up vehicle Sept 29. Driving home found digital rear view mirror cutting off. At home checked tow hitch, no power. Called Fretz service dept and was scheduled for a "wait for it" Oct 24 @10am. Waited 5 hours to be told it was a ***** problem go to dodge. The owner claims they worked 5hours trying to repair, but...both the rearview mirror and the hitch are in the ***** owners manual. I knew it was a chassis problem before I dropped it off, I just wanted it documented. Put in a warranty claim with ***** and was informed there was an OPEN SAFETY RECALL. Checked with a multiple of ***** dealers in area and was told they "can't accomadate" my unit. Too big too heavy. ***** warranty manager gave me the name & number of 2 dealers who could fix. Both dealers are in West Virginia 5 hours away. Trying to find a workaround with *****, hoping the person I spoke with was wrong. After posting a few reviews, ***** Fretz called to get me to stop asked what he could do. I advised, "Give me a recall free unit." He said, "That's not how it works" and that he was unaware of the recall and didn't know when the mirror problem started. I asked him what could he do? He said he could give me the name of a few ***** dealers in his area. Big help, I declined his offer. In some states it is illegal to sell a vehicle with an open recall.

    Customer Answer

    Date: 12/12/2023

    Something, your letters my complaining and reviews or both, but they have responded and are attempting to resolve the problem.  Customer service should not be this hard. Thank you.

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an RV from a different dealer who is not local to me based on inventory availability alone. Fretz is the sole authorized warranty provider for this particular *** I the Eastern PA region. Fretz has refused to render warranty service on the RV I purchased since the first time I reached out. They even went so far to fabricate a story that I had threatened legal action to the *** as justification for not rendering service after they originally told me they wouldn't render warranty service for that *** because that *** hadn't paid their bills (which I investigated and found not to be true). I respectfully request that this service center render service on all warranty claims going forward, and not just warranty claims on products they sell. Customers who purchase a particular *** from a different dealer but live near Fretz are punished due to this policy.

    Customer Answer

    Date: 09/18/2023

    Hello, please cancel this complaint.

    *********************

Fretz RV is NOT a BBB Accredited Business.

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