Complaints

This profile includes complaints for Levin Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Levin Furniture, LLC

  301 Fitz Henry Rd Smithton, PA 15479-8715

  
• 

  Levin Mattress

  5438 Baum Blvd Shadyside, PA 15232-1202

  
• 

  Levin Mattress

  20012 Route 19 Cranberry Twp, PA 16066-6202

  
• 

  Levin Furniture & Mattress

  5 Sellers Dr Altoona, PA 16601-9358

  
• 

  Levin Mattress

  56 Trinity Point Dr Washington, PA 15301

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8, 2025 I purchased a recliner from Levin. In June I notified Levin the fabric on the foot rest is fraying, piling and now tearing.Customer service suggested I use a fabric ****** to address the issue. This will not fix a tear in the fabric.I **** submitted a warranty claim since I purchased a protection plan. The claim was rejected because the tear in the foot rest is due to wear of 3 months and not accidental.I should not have to pay $450 to have the footrest reupholstered after 2-3 months. Levin needs to fix the chair.

  Business Response

  Date: 07/23/2025

  Our protection plan is for accidental damage or stains and must be reported within 7 days of occurrence. The first claim was filed on June 23, 2025 for piling of the fabric, which is not covered but we offered to send a technician to show the customer how to use a fabric ******. Then another claim came through on July 19, 2025, footrest was fraying. Per the pictures, this is not a manufacturer defect, this looks like something in-home caused the damage. When asked how damage occurred on the form, it was reported it was wear. This would not be covered under the warranty.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8, 2025, I received a special order delivery from Levin Furniture: a chair 1/2, pull-out sofa, and ottoman. I expected high-quality furniture. Instead, all three pieces arrived damaged. Feet were scratched, dented, or brokenone split in half and missing parts. The ottoman was so badly damaged I refused it, and it was returned. The delivery team also scratched my brand-new floor while forcing in the sofa without moving the chair 1/2.Timeline of events:April 8: All items arrived damaged. Ottoman refused. Delivery team declined to remove chair 1/2 or sofa.AprilMay: I made multiple calls and emails. **** couldnt find my request or didnt know the ottoman had been returned. I had to re-explain the issue each time.May 10: Ottoman redeliveredstill with damaged feet. Supervisor ****** confirmed hed order new feet (and extras) and ship them to me. He also acknowledged monetary compensation would be considered.June 10: Feet on chair 1/2 and sofa were replaced. No update on ottoman feet.Mid-JuneJuly: I made multiple follow-ups via phone and email. ****** stopped responding.July 16: I called again. The first rep couldnt find the order. I requested escalation. Supervisor *** ******** located it and said shed follow up by end of day. I never heard back and still havent received the parts or a technician visit.Customer service has been consistently poor. Theres no tracking system or assigned contact. *** had to initiate all outreach. **** were unaware of major details, and no one followed up. Despite my furniture being incomplete and damaged, Im being billed. I requested billing be paused and was deniedbecause the furniture is in the home, though the delivery team refused to remove it.This has gone on for over four months with broken promises, delays, and no resolution. Ive exhausted all attempts to work with Levin directly.

  Business Response

  Date: 07/16/2025

  Thank you for reaching out to us. After reviewing our records, the supervisor *** ******** just spoke with customer approximately 90 minutes ago and assured her she would get back to her with a resolution by the end of today. We do not offer compensation for inconvenience until the customer is complete and happy with the merchandise in her home. 

   

  Thank you

  Laura 

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

  I spoke with *** ********, who informed me that the ottoman feet originally ordered on May 10, 2025, now need to be re-ordered due to an issue with the original order. The estimated timeframe for the new parts to arrive is another 46 weeks. I continue to ask how Levin plans to monitor the order and prevent further delays. *** stated she would personally oversee it however, Ive been told that before and still end up having to follow up myself to ensure anything is happening.

  There is also no ticketing system or customer-facing way for me to track the order or view updates, which has made it even more difficult to get reliable information.

  Additionally, there is no plan in place if the new feet arrive damaged again (outside of re-ordering them again and waiting another estimated 4-6 weeks), which has already happened a couple of times. After more than four months, multiple failed deliveries, and repeated communication issues, I still have no confidence that this will be resolved without my continued involvement and pressure.

  At this time, the matter remains unresolved.

  Regards,
  ******* *****

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/14/2021, Purchased a dining room set from Levin Furniture, which included a table, 6 chairs, a hutch, and a buffet, sold as Amish built., along with a 5-yr protection warranty. 8/18/21, Delivered 3 months after the expected arrival date, had issue with the hutch that Levin promptly replaced and we were satisfied with the resolution, the rest of the pieces appeared fine. 6/7/2025 - discovered that the top 5 in. of every chair ************* and bottom 2 in. of legs had yellowed. ********* a warranty claim with customer service. 6/9/25- received email asked to complete form and attach photos. 6/18/25 -submitted form and photos. Less than 24 hrs. later, claim was denied via a generic form letter citing unknown stains and damage caused by acts of nature. 6/20/25 sent formal letter expressing disappointment & concern over the lack of thorough investigation. Five hours later, they re-reviewed & overturned denial. Offered 2 options: 1: Reselect 6 chairs with in-store credit of amount paid or 2: Accept settlement certificate to keep chairs AS-IS.Visted Levin to look for a replacement for the 6 chairs, only to find that they no longer carry that manufacturer or that color in any chair. The in-store customer service area helped me find the manufacturer, ********************. Many calls later to ********* & other dealers, I found that this product was not ***** built but produced in ****** clearly not Amish built. Found Potomac Furniture who is willing to order the exact 6 chairs for me, so that I can have a complete dining room set again. 6/25/25 after exhausting all other options, I sent another letter to Levin explaining that no suitable replacements were available through their store, I requested that Levin either: 1: Cover the cost of ordering chairs through Potomac Furniture (a difference of only $390 despite 3 yrs. Inflation) or 2: Issue a check equivalent to the in-store credit offered in their Option#1.

  Business Response

  Date: 07/09/2025

  The warranty that this was processed under is for repair, replacement, or a in-store credit in the amount the cost of the merchandise. We are unable to replace them, that is why the in-store credit options were offered. The two options: an in-store credit in the amount of the chairs to use towards a new purchase or a gift certificate settlement to keep them  As-Is to use towards another purchase valid for two years from the date. If you do not wish to utilize either option, you can cancel the plan and receive a pro-rated refund as outline in our General Provisions section of the protection plan in the amount of $82. Or you can cancel the current claim with the options and by Aug 18, 2026 you would receive $349.99 back as an in-store credit for not using the plan. Those are the offers.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  On March 14, 21, I purchased a dining room set from Levin Furniture, which included a

  table, 6 chairs, a hutch, and a buffet. The set was advertised and sold as ***** built. I
  also bought a 5-year wood protection warranty.
  Delivered on August 18, 21. Upon delivery, we immediately noticed an issue with the
  hutchthe top section was misaligned and loose. Levin promptly sent a technician to
  replace the faulty section, and we were satisfied with the resolution and the rest of the
  furniture at that time.

  
  On June 7, 25, we discovered that the top 5 inches of every chair back and the bottom 2
  inches of each leg had yellowed. We contacted customer service to initiate a warranty
  claim. On June 9, we received a form to complete and return with photos. I submitted
  the completed form and images on June 18. Less than 24 hours later, our claim was
  denied via a generic form letter citing unknown stains and damage caused by acts of
  nature.

  
  On June 20, I sent a formal letter expressing my disappointment and concern over the
  lack of thorough investigation. Within five hours, the claim was re-reviewed and
  overturned.

  I was offered two options:
  1. Reselect six chairs with in-store credit.

  
  2. Accept a settlement certificate to keep the current chairs as-is.
  That evening, I visited the Levin store to explore replacement options. Unfortunately, no
  available chairs matched the color or style of the original set. A helpful store associate
  identified the manufacturer but informed me that Levin no longer works with them.

  He suggested I contact the manufacturer directly.
  In my search, I found ACE Paints, which sells unfinished furniture from the same
  manufacturer. When I mentioned the set was Amish built, the representative laughed
  and said their delivery receipts come from Taiwanclearly indicating the set was not
  Amish made. I contacted Whitewood Furniture, who confirmed they only deal with
  retailers and directed me to local dealers. A.K. ***** confirmed they no longer carry
  the brand and stated the furniture was not Amish built.

  Eventually, I found Potomac
  Furniture, which still works with ********* and was willing to order special six matching
  chairs.
  On June 25, after exhausting all other options, I sent another letter to Levin explaining
  that no suitable replacements were available through their store. I requested that Levin
  either:
  
  ? Cover the cost of ordering the chairs through Potomac Furniture (a difference of
  only $390 despite three years of inflation), or
  ? Issue a check equivalent to the in-store credit offered in Option 1.
  On June 26, Levin declined both proposals and instead offered the same Option #1 and
  #2 and added two new options:
  ? ****** the warranty for a pro-rated refund of 82.
  ? Let the warranty expire and receive a refund of 350 at the end of the 5-yr term.
  I feel misled and disappointed. The set was sold under the pretense of being Amish
  built, yet it was manufactured in ******. Now, despite a valid warranty and clear
  product defect, I am left with a $5,500+ set with visibly damaged chairs and no viable
  replacement options through Levin.

  
  All I am asking is for Levin to do right by a loyal customereither by issuing a check for
  the value of Option 1 or by paying Potomac Furniture directly for the replacement
  chairs. I am not seeking anything unreasonable, just a fair resolution to a situation that
  was not of my making.

  Customer Answer

  Date: 07/09/2025

  
  I just tried to login to your site to see Levin's response.  I think I refused their response but it did not give me any place to further explain why I rejected it.  Sorry, not familiar on how to use your site.
  
  I would be stuck with non Amish furniture due to their fraudulent sales with no way to replace the chairs through them, they do not have that color chair in any of their collections, so how do they feel that an in-store credit is going to help me. I would have been willing to change the style of chair if they could have at least matched the color of the set.
  
  I would like the option#1 in a form of a check NOT an in-store credit.
  
  Thanks
  ****

  Business Response

  Date: 07/22/2025

  Per our warranty as it is stated, if we can not repair or replace, we give an instore credit in the amount of the price of the piece. The first option is for a reselection, an in-store merchandise credit in the amount of $1559.04 to use towards a new purchase. We will not refund, it will be an in-store credit.

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I feel that the warranty is not the current issue, it is the fraudulent selling of product as "Amish built" & charging prices as such.  The manufacturer & 2 distributors verified that this product was made in *******  

  I totally understand your stance on the warranty but this is no longer just a warranty issue at this point.
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a bed from Levin, frame was put together incorrectly and missing a leg. Store was contacted that day with no resolution, complaint filed online. Technician came out, followed by repair team who were unable to fix due to missing parts and bent frame causing bed to dip on affected side. Service continues to refuse to exchange the bed frame and mattress. We have voiced safety concerns since I am pregnant and we're advised by repair team to not sleep on this mattress due to possibility of collapse due to missing parts and bent frame. **************** could not guarantee this beds stability. Purchased a 10 year reimbursement warranty for $199.00 covering the bed frame that they refuse to cover and a 20 year warranty for the mattress they will not replace. Management will not return a phone call directly to me, only diverting calls through customer service representatives who only offer apologies. This is a liability issue for Levin furniture putting furniture together incorrectly and not standing behind their products or warranties.

  Business Response

  Date: 07/07/2025

  Spoke to ****** today, we have an exchange in for her adjustable base for July 10th. She is concerned about her mattress, I explained that after we replace her base, if there is a defect in the mattress caused from the base that we would address that as well.

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Replacement for frame was negotiated by my husband and scheduled for delivery next week due to missing parts and unsafe/unsatisfactory  assembly. Received a call today from customer service stating that I should make another call and set more time aside for them to replace the mattress if needed, although she stated she doesn't think it would need to be done, regardless of their technician requesting a replacement via photos and measurements, repair team  requesting replacement and the  copious amount of time I've spent calling for a replacement  on a mattress with a 20 year warranty that I paid for. Next Thursday will be the 4th time a member of Levin has had to come to my house and I've had to rearrange our work schedules. I'm not interested in the call center representatives opinion on the damage mattress from their negligence and would like it replaced for their 4th and final trip to my house. 

  
  Regards,
  
  ****** **

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 sales 07/30/24 amount paid 1599 + ****** protection plan +tax ******=***************= ******* 0n 06/27/25 informed Levin of problem with couch on right side cushion sent pictures of problem in formed later that day that neither the manufacturer warranty or protection plan covers this problem this is a defect couch cover should not separate in less than year. Levin offered to replace this side at my cost. my wife and I feel the warranty and protection plan was misrepresented. we feel they should be inclined to back items they sell they did want to offer non warranty solutions but have paid enough I can not get pictures to upload. of you need those please contact.

  Business Response

  Date: 07/01/2025

  Spoke to Mr. ****** about the damage to his furniture. We both came to an agreement that works for the both of us.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff AT. The consumer purchased a bedroom set on January 19, 2025; she also purchased a Protection Plan.  In total, she paid $1,664.90.  Two items, the chest of drawers and the dresser,  have several individual drawers that are tearing up her clothes. She contacted the business; they sent someone out to look at the drawers and he said he could see the drawers are rough. The consumer spoke with the manager and was told they will not replace the drawers, the issue is not covered by the warranty.  The consumer wants to have the individual drawers that are rough replaced, or have the chest of drawers and the dresser replaced.  If the issue cannot be resolved, she wants a total refund for the bedroom set.

  Business Response

  Date: 06/24/2025

  The customer purchased the floor model and received the bedroom set in January of 2025, at a discounted amount and sold as-is for manufacturer defects. The customer purchased a warranty for accidental damage. We sent our technician to her home to inspect as a courtesy, the drawers were found not to be defective, this is how they are manufactured. She does not like that the drawers are not completely smooth inside. The customer is wanting them replaced. However, they came like this off of the showroom floor when she purchased the set and does not have a manufacturer's warranty and sold as-is with no returns. The accidental damage warranty does not cover this, there is no damage from an accident.

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  From: ****** Pip <****************************>
  Date: Wed, Jun 25, 2025 at 10:15?AM
  Subject: Re: You have a new message from the BBB serving Western Pennsylvania regarding complaint #********.
  To: <*******************************************************************************>
  
  Good morning, to who this may concern, this business furniture store in mentor stated in their reply that this was manufactured just like this. The customer would not know that it was being sold like this. They're looking at a furniture on the floor. It looks good. Who would have known when they take it home? It would be ripping their clothes up buy this company admitting that they know this is how it was made. They're admitting that they're at fault. Why are they not accommodating to either changing the drawers or taking it back or fixing it another way? I'm not looking for my money but if that's what it is I will take it. I'm looking for it to be fixed or replaced. Please assist me with them

   

  Regards,
  
  ****** ******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased dining room chairs back in August 2023 with protection, order # **********. At this time Levin communicated that it would be delivered in September 2023 but the delivery date came and went with no communication. We had to reach out to get any update at which point they continued to commit to and then miss anticipated delivery dates until late December 2023. Those chairs shortly broke within 2 months at which point we reached out to Levin. It took until December 2024 to replace 3 chairs. We received no updates at all during this period from Levin. By February 2025 the new chairs had broken again. We reached out to Levin again and they informed that they no longer work with that vendor. They were going to offer us a credit towards new chairs or 75% of the original purchase price in a gift card. The offer provided does not come close to the value of similar replacement chairs due to price increases. Given the existing issues we have had with the order and poor customer service received we would like an increased gift card offer and/or funds reimbursed for the damages/delays.

  Business Response

  Date: 06/11/2025

   Per our warranty, if we cannot repair or replace the product we give our customers two options. The customer was sent an options letter to make their choice from. We will give them a merchandise credit in the amount of what the customer paid for the chairs or they can keep the chairs and get a gift certificate for a lesser amount. We cannot give more money than what the product was sold for. In order to be fair to all of our customers, we do not deviate from our warranty guidelines.

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We have received a consistent lack of response, lack of urgency and overall poor customer service in regards to our order and have not been reimbursed for the time and energy wasted trying to get this resolved.  Overall a very poor experience 
  
  Regards,
  
  **** ********

  Business Response

  Date: 06/12/2025

  We are sorry you feel that way, our goal is to provide good customer service in a timely manner. Again our offer is for a merchandise credit in the amount of what was paid for the chairs, or a gift certificate for a lesser amount keeping the chairs.

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Ive stated my response and a gift card if 75% of the value is not an acceptable offer. 
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Purchased 5/04/2025 Date Delivered 6/05/2025 Todays Date 6/06/25 I purchased this lift chair for my husband while he was hospitalized for open heart surgery to help him rest and assist him getting out of the chair during his recovery. Unfortunately the mechanics of this chair require the occupant to push your posterior back in the seat after reclining (my husband is not able to do this after his surgery) as well when the legs are up they are not high enough for him to be comfortable. My husband and I drove to the Levin store today 6/06/2025 so he may find a more comfortable chair. ***** the sales person was assisting us and we explained that we just took delivery of the Model: ******* *************** Lift Chair 6/05/2025 and that it wasn't comfortable for my husband for the above reasons. My husband made his mind up to purchase a $2500 (floor tag priced) ********** Power Lift recliner. ***** went down to the 1st floor to talk to the manager and shortly thereafter came back and told us the manager said there are NO RETURNS on lift chairs. I found this strange because nowhere in the store was there anything that stated this nor was I informed of this when making the purchase. If you ****** the model number of the chair a Levin ad comes up and even states "3-day returns" I am uploading the screenshot as well as the sales order.

  Business Response

  Date: 06/12/2025

  On our website under ************* at the bottom of our website, under the Return & Exchange policy; it states stock merchandise can be returned within 3 days with a 20% restocking fee. Under that in bold letters are the exclusions for the return policy. Lift chairs are name under the exclusion and I am attaching a copy. We have contacted the customer to offer a resolution, the customer will discuss and contact us back.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live on *************** (5124) in ************* . Today neighbours across the street were getting a furniture delivery. Around noon or afternoon.After couple hours we noticed that grass and soil in the curb-side was damaged.We checked camera and it was your furniture delivery department apparently driver cant handle a backing up and he run over our yard. It was raining that made worst and easy to leave heavy ******** trucks lately do not know how to drive and. We did not report in a past but now we have to we have no more money to do repairs on our yard that is all over beaten up ever year.Thank you.

  Business Response

  Date: 05/05/2025

  We received your complaint about your yard damage and apologize for any inconvenience. We have started a claim with our insurance company. Someone will contact you within 3-5 business days.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Queen bed and a dresser on 4/3 and 4/4. The next day I realized that my email address was wrong. I called and corrected. Since that time was checking the shipment order to be certain when it would be delivered to my new home. On 4/9 the merchandise was delivered but still showing that it had not been delivered on the tracking app. Had the tracking app been updated in real time; I could have been present to receive my goods. The delivery person left it at the drive m. The pieces have water damaged. I want my money back

  Business Response

  Date: 04/15/2025

  When purchasing Direct Ship items on our website, they are delivered by third parcel. It states under our free shipping and delivery FAQ's on our website: in the case of inclement weather such as rain or snow, the carrier may attempt to deliver your order to an area protected from the elements (e.g. covered porch). As soon as a package is delivered, the customer is responsible for any damage caused by the elements. We recommend that someone is available for safekeeping of the package at time of delivery to avoid damage. Also, customer's getting free ship are notified by the third parcel company and given tracking information.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I do not accept their reply because as of 4/14/2025 the merchandise still says it was  on its way until I spoke to a corporate supervisor and should her the link. How am I supposed to know as the customer when things will be delivered without any communication via text, email or phone call. I want all my money back due to them not corresponding correctly. 

  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** ********

  Business Response

  Date: 05/27/2025

  On our website it states, Once your order is confirmed, you will receive a delivery confirmation email or text from Levin Furniture and Mattress. When you receive the delivery confirmation email or text, please allow up to 48 hours for tracking information to be updated on the delivery carrier's website. We recommend tracking your order to ensure it is delivered successfully. These are the emails that were sent to the customer after we received confirmation that her product was shipping from the manufacturer. There are two different emails giving the tracking information for delivery.