Business ProfileforLevin Furniture, LLC

Purchased 03/02/24 2 sofas, 1 ottoman. Total Price $3,375.14. Told in stock. Delivery date 03/12/24. Noticed 3/13/24, a not so small snag of material on bottom of one cushion. Cushions able to be flipped, one reason they were purchased. Immediately Called Customer Support Department 844-600-1795 and sent them the pictures they requested of damage same day. 3/14/24 verified in that department. The address of customer support dept: 301 Fitz Henry Rd. Smithton PA 15479. At this date 14th, I was assured it would be taking care of 6-8 weeks. I also emailed the salespeson in store 7799 Mentor Ave. Mentor, OH to which I purchased and was told not to worry, that they give you the worst case scenario, which she doubted, and they will make it right. 4/9 called customer service for any update. I was informed now 8-12 weeks. Asked if was an additional 8-12 wks and could she check why taking so long? Answer given still waiting. She did verify my order. On 4/10, I received email from customer service that stated if I received an email from the parts dept for 8-12 wks then it was because it was on back order and she would follow up. I sent her an email back same day and informed her I never said I had received an email from the parts dept. Did not hear back. Resent same message 4/20. Received response on 4/23 stating they are still waiting for parts to come in and will call to service when available. Both the sales person, and the customer service rep have been very professional and courteous at all times. I would just like my cushion cover replaced as promised in a reasonable amt of time. No definite answers have been given regarding this replacement. Please assist if possible to resolve this problem. Thank you