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Business Profile

Plumber

Marshall Services
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Marshall Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged 512 dollars for an oil delivery that I was not signed up for or requested. After receiving the unwanted oil I asked for it to be taken back which they refused. I then received a bill for the oil plus over a years worth of fines for a bill that I never received for oil that I never wanted

      Business Response

      Date: 08/18/2025

      According to my records, *** asked to be on an automatic delivery plan, as is a required condition when he chose to purchase pre-paid oil from us. Automatic delivery is a separate program that is operated through our software, that can tell based upon past usage and weather, when a client will need a delivery before they run out, so we can ensure our clients stay comfortable during the year, without having to think about how much oil is in the tank.  We have several clients who choose to be automatic delivery clients,  and just pay the current going rate, so its not unusual for a client to just take their chances and continue beyond the price protection program without purchasing more pre-pay gallons.  We only cancel automatic delivery when specifically directed to by the client, as we can be liable if a client on automatic delivery runs out of fuel, and potentially for any ensuing damages.  We tried to contact *** several times, using several different avenues, and never heard back prior to the delivery in question.  Being that *** was an automatic delivery client, it was our responsibility to deliver, to ensure he did not run out, as we were never instructed to remove *** from the program.  *** used the oil, so we feel no refund is due. We did remove over $300 in finance charges for his unpaid bill, essentially giving him over an 18 month interest free loan, to settle the bill and move forward. 

      Glenn  ****** Jr

      President

      Marshall Services

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