Complaints

This profile includes complaints for Marshall Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marshall Services

  Skippack, PA 19474-0525

  
• 

  Marshall Services

  2067 Bridge Rd Schwenksville, PA 19473-2129

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a heating oil fired water heater from Marshall Plumbing in 2015. Unit has a 6-year warranty which would take period from which I purchase into 2026 Unit failed in summer of 2025 Discovered because unit burned ***** of water over summer due to continual leaking and reheating of cold water contacted Marshall in October of 2025 Technician came out on site inspected, took pictures and confirmed He asked me to wait while he contacted office to advise as to next steps After waiting approximately 45 minutes with not response I told him that I had an appointment and left. He said they he would contact me shortly on my cell phone. I received no response and called the next morning.Spoke with someone at Marshall named ***.He told me that the unit was 1 year old when they purchased it from their distributor and thus it was out of warranty.I indicated that I purchased it as a new unit and it was within the warranty period.He claimed that the unit was no longer being made and that he was waiting to hear from the distributor for a resolution. When I did not hear back for a day I called. *** told me that he still had not heard from the distributor and there was nothing he could do. I told him that if I did not get and answer I would pursue legal options. *** said that because I mentioned legal options he could no longer speak to me or assist.Thereafter he would not accept or return my calls.

  Business Response

  Date: 10/30/2025

  Mr. ******** our records reflect that we completed the installation of the water heater system in your home in January 2020. Your current complaint arises from a call you made just a few days ago on 10/20/25 when you stated that your water heater was leaking water. During your 10/20/25 call you requested service for the next day, which we accommodated. In reviewing your service history, we found that Marshall made numerous attempts since the installation in January 2020 to schedule the manufacturers required annual  maintenance visits for the water heater.  However, you always declined to schedule any maintenance visits. In any event, Marshall responded to the service call request made on 10/20, and the during our inspection visit the next day, 10/21/25, Marshall, determined the cause of the leak. We also determined the leak was not repairable, and that replacement was the only option. When we contacted the manufacturer to commence a warranty claim on your behalf, we were informed by the manufacturer, that through their initial research into the unit, the unit was no longer in warranty. Even though the manufacturer told us this, on your behalf, we did not accept that response. Since that time, Marshall has been incurring significant time and manpower expense speaking with our vendors, their managers, and the manufacturer to persuade them to provide you some type of relief in the form of product or a credit, even though according to the manufacturer, your water heater is no longer covered by their warranty. Ultimately, I believe we will be successful at obtaining some relief for you through our efforts and pleas, all to make you a satisfied customer. As to the ********************** warranty, as a standard Marshall Services provides a 1 year worry free guarantee on our installations, which would have expired in January of 2021.  On a final note, in a very short time, while Marshall has been diligently working on your behalf, going above and beyond, you have resorted to threats toward our employees and the company.  Due to such threats and actions on your part, our employees, while STILL working on your behalf to get you some relief, are no longer able to accept your calls. Marshall will provide the results of our collective and significant efforts toward getting you financial relief as soon as possible.

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 512 dollars for an oil delivery that I was not signed up for or requested. After receiving the unwanted oil I asked for it to be taken back which they refused. I then received a bill for the oil plus over a years worth of fines for a bill that I never received for oil that I never wanted

  Business Response

  Date: 08/18/2025

  According to my records, *** asked to be on an automatic delivery plan, as is a required condition when he chose to purchase pre-paid oil from us. Automatic delivery is a separate program that is operated through our software, that can tell based upon past usage and weather, when a client will need a delivery before they run out, so we can ensure our clients stay comfortable during the year, without having to think about how much oil is in the tank.  We have several clients who choose to be automatic delivery clients,  and just pay the current going rate, so its not unusual for a client to just take their chances and continue beyond the price protection program without purchasing more pre-pay gallons.  We only cancel automatic delivery when specifically directed to by the client, as we can be liable if a client on automatic delivery runs out of fuel, and potentially for any ensuing damages.  We tried to contact *** several times, using several different avenues, and never heard back prior to the delivery in question.  Being that *** was an automatic delivery client, it was our responsibility to deliver, to ensure he did not run out, as we were never instructed to remove *** from the program.  *** used the oil, so we feel no refund is due. We did remove over $300 in finance charges for his unpaid bill, essentially giving him over an 18 month interest free loan, to settle the bill and move forward. 
  
  Glenn  ****** Jr
  
  President
  
  Marshall Services