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Business Profile

Awnings

Paul Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Early Feb 2023: I contacted Paul Construction about having a retractable awning installed. After a detailed, interactive conversation with the sales person, ****, about exactly what I wanted, it was VERY clear to both parties that the awning should extend the entire width of the deck and be long enough to extend completely over the deck railing so as not to drip on the deck itself. Feb 14, **** provided a quote. Feb 20 the awning was installed. I noticed within a week that the awning was not wide nor long enough and was crooked. I took pictures immediately. Mar 6: Contacted Paul Construction to let them know the awning was crooked, ~6" too narrow & too short. Pictures were sent as well. Got no response. Mar 23: Called again. Mar 24: ****** came to assess the situation. He said right away that the awning was too small just from looking at it. He told my son & I that, if he had measured it, he would have covered the area more generously & determined that a stronger category of awning was required. Shortly after, he called and said they would replace the awning with one of the correct size for $2k. I asked him to provide a written, itemized quote. I never received the quote and have not heard back about it even after following up. I approved the quote from **** trusting that he had measured correctly, and it was representative of the details of our discussion. I am not an awning expert and had no way to double check it accurately reflected our conversation. I am on a fixed income. If the quote had originally reflected a cost of $7,446 v $5,446, I would not have been able to afford the installation and would not have proceeded. I do not think I should have to pay extra because the sales person measured incorrectly and quoted the wrong dimensions/unit. Paul Construction should either replace the awning with one of the correct size at no cost to me or uninstall the current unit, fix any damage to my house caused by the installation, and refund my payment in full.

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