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Business Profile

Towing Company

Johnson's Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* charging excessive fees. The police called this tow company even though my insurance doesn't cover. It was snowing my car slid into a concrete curb, could not move my car at all to a safe spot because it knocked my suspension out of whack. I'm upset because the police nor the *** company told me how much I would be looking at for the tow. Never received any type of paperwork or receipt for the tow and storage fees. Never told if I get my car the next business day from the supposed repair shop it would be 1300. which turned out it was a repair shop at the tow company. I spoke to the guy and right away he informed me that I would be looking at $1,300 and I would have to pay that on my own since I don't have the coverage on my insurance. Then he said I might be able to get that lesser charge if I fix my car there. He told me to wait body shop call which I did and the person in the body shop said they don't have time to fix my car after I mentioned having car parts for the suspension. They have too many cars to fix. So that left me with only one option which was to pay $600 to get it out while car is not drivable which means I would be stuck in the same situation so how is that helping me. mind you on Saturday night if I had the money to tow it it was only going to be $250 with American towing in Scranton. 2/8/2024. unfair practice by not only the tow company but the police. Neither of them informed me of price or any agreement. They working together, this isn't a repair shop if they act like an impound 4 a min accident that happened in the snow.scammed out of my car $3,700 and I don't have $1,300 to get my car out after today. My car has been there since Saturday night around 9 p.m. Sunday they're closed so I shouldn't have to pay for Sunday dispatched won't even work with me and was completely rude and talking over me. He said he doesn't care. I also didn't have a choice but to go with this tow company. Repair needs to be an option automatically.

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