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Business Profile

Retail Shoes

UPPER ECHELON

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/22/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the ******* on a break on whatnot and waited 2 days for the break to fill. Which is highly unusual with whatnot, I have spent in excess of $50,000 with whatnot this year so I know this. When I asked in the chat If the break was going to be filled that day I was scolded like a child. I asked for a refund and was banned from the stream. Then I messaged them and was blocked. They said they would give me a refund and didn't. I can't request one because I was blocked and because they started and stopped the stream so much it was showing in transit when they hadn't broken or filled the break yet. I then used my son's account to look and they had listed the *******, my team that I hadn't been refunded back up for sale. I want my $22.15 back and I want an apology from them. This is extremely unprofessional of a business to do

UPPER ECHELON is NOT a BBB Accredited Business.

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