Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date January 28, 2025 Total amount: $15,435.15 I wanted my basement waterproofed, got a pump installed and the gentleman that came out told us what he had planned to do would stop us from getting water in the basement. Assured me multiple times after asking, that it would stop all water from coming in. After construction was completed the pipe they connected to my sewer line for the pump was leaking. Sent someone out to look, the employee stated it was illegal what they did and that they couldnt touch it. That I had to get a plumber. After I complained they sent someone out to fix the pipe. There was one more time after this they had to fix that pipe. Now 6 months later Im getting water in the basement where I never got water before they came out. It took me a week to get ahold of someone and another week after to get someone out to my house. The *** told me that the wall leaking (that was just torn down and redone) had in fact NOT been waterproofed. He told me it would cost me more to get that wall completed. It has now been a week since he came here telling me someone will be in touch and Ive heard nothing from them. My wall they redid and were supposed to waterproof is not even completely top to bottom. They left a good 6inches towards the floor thats not done were the leaking is coming in.

  

  Business Response

  Date: 07/14/2025

  Hello,

  We wanted to let you know that our General Manager, ***** *******, reached out to the customer to schedule a site visit to directly address the customer's concerns. As soon as we hear back from her, we will get her on the schedule to meet with her and determine next steps to resolve her issues. Alternatively, the customer can reach Rocky directly at ************ if she did not receive his messages about scheduling.

  Thank you!

  

  Business Response

  Date: 07/14/2025

  Hello, 

  We wanted to provide an update that our General Manager spoke with the customer today and she let us know that one of our representatives had already been in touch with her and is already being addressed. As such, we consider this matter resolved. The customer has the direct contact information of our ** should anything else arise that we can help with. 

  Thank you!

  Customer Answer

  Date: 07/20/2025

  Thank you for completing the work.
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *******
  
  

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 58 Foundations to repair/correct the slope in my bathroom floor and the charge for it was between $9000-12000 !!! It was in July 2021 when they secured a Henrico Building Permit and began the work a few days later !!! They never called for a footing inspection or a final inspection and the Building Permit was canceled after 6 months of no contact by them !!! So, I called the inspectors office myself and it was inspected but, failed !!! The permit number is BLD-2021-****** that was canceled and reinstated in July 2022 !!! The wooden beam that they installed was under my dinningroom floor where there wasnt damage but, now theres a hump in the middle of the floor !! The beam was installed in the wrong place and my bathroom door has sunken more !!! My problem still remains unsolved !!! Also, my sump pump was replaced and it was 3/4 inches higher than the floor but, there was damage to the flood and retaining wall for the water not draining out properly !!! They have made too many attempts at no avail !!! I want a refund from this 5 ************ that advertised it , if youre not satisfied !!! I am not satisfied and I have inspection from other companies stating that they installed the beam in the wrong place !!

  

  Business Response

  Date: 02/10/2025

  Hello,

  We have been in direct contact with Mr. **** regarding his concerns and had a site visit with the inspector today (Monday, 2/10) where we were given a list of action items to be completed. We look forward to working with Mr. **** and the inspector to complete these items and resolve any remaining concerns.

  Thank you!