We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Essig Plumbing & Heating
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During an annual heating system check, Essig determined that the system was damaged and not functioning properly. A sales associate provided options for repair and replacement, and sold us on selecting to high-end model due to warranty, efficiency, tax credits, etc. Essig left us on emergency heat for 5 nights during winter until they could install. After installing the new system, they were unable to get it operational and left us (2 adults and 1 newborn) with 2 space heaters for a 2800 sqft house for 3 nights. They also damaged the brand-new unit and drywall during install. They eventually got the unit to run on emergency heat but still have not gotten the unit fully operational, thus causing an increase of electric energy usage. The communication has been non-existent about the plan to finish installation, and this complaint is being submitted 13 days after it was supposed to be complete, still with no heat in March. We also had them perform a duct cleaning service which left dirt and debris all over the house at each register because they did not clean up after themselves. Overall, I am dissatisfied with how the business rushed to get our system replaced with one of their high-end models and now they have continued to delay finishing the project and lack communication for getting this resolved. They have also been messy and not cleaned up after themselves which I have had to do after they leave the house. Additionally, I've had to miss extra days of work to accommodate the business coming back to the house only for them to not resolve the issue or not show up.

    Business Response

    Date: 04/14/2025

    Dear Mr. ************ just received your complaint and will response this week after I review it and research the facts surrounding this issue.

    **** ****

    Director of Internal Operations

    Financial Controller

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Service: January 30, 2024 I am filing a complaint against Essig Plumbing and Heating for misrepresentation and failure to disclose critical warranty information, which led me to pay $7,800 for an unnecessary furnace replacement instead of a much cheaper repair option.Issue Summary:I contacted Essig for an issue with my furnace. Their technician *** identified a faulty heat exchanger and brought in ***** (salesperson) to discuss options.***** quoted $4,000$5,000 for repairs or $7,000 for a full replacement but never mentioned that the heat exchanger was under manufacturer warranty until 2032.Relying on this incomplete information, I proceeded with the full replacement.After installation, I independently checked with York (the furnace manufacturer) and confirmed the heat exchanger was covered under warranty.Had Essig disclosed this upfront, I would have opted for a simple repair, saving thousands of dollars.I contacted Essigs manager, ******, who admitted they should have checked the warranty.Essig refused to provide a refund, only offering a $1,000 credit toward a future purchase, which is not an acceptable resolution.Desired Resolution:I am seeking a $6,000 partial refund to offset the unnecessary financial burden caused by their failure to disclose the warranty. Essigs lack of transparency prevented me from making an informed decision, and their refusal to resolve the issue fairly is unacceptable.

    Business Response

    Date: 03/21/2025

    Dear Mr. ********

    Thank you for sharing your concerns with us. At Essig Plumbing & Heating LLC, we have been dedicated to serving our customers with excellence since 1938, and it is always our goal to ensure that every customer feels valued and satisfied. We regret that you are upset, and we appreciate the opportunity to address the situation.

    Please read the attached letter in response to your complaint.

    Sincerely,

    **** W **** III

     Director, Internal Operations

    Financial Controller

Essig Plumbing & Heating is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.