We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Newspaper

Reading Eagle Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

This profile includes complaints for Reading Eagle Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Reading Eagle Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/16/24 I paid for a 52 week subscription for the Reading Eagle. **** notes 52 weeks. I will admit in their fine print above they take an automatic shorting of your payment if you don`t OPT OUT by calling them rather than simply placing that in plain site on the bill. Also to be fair and not trying to hide things like this it should actually be an OPT IN option. This exurbanite $11 charge for just adding ONCE A MONTH SMALL FOLDER to the newspaper results in them approximately 3 month of my 52 month payment along with now me LOSEING OVER 60 DAILY FULL NEWSPAPERS replaced with nothing more than a stupid folder insert. -------THIS IS A HIGHLY DECEPTIVE PRACTICE--- $11 for a folder, 12 folders and I lose over 60 full papers.

      Customer Answer

      Date: 06/25/2025

      This is a highly deceptive practice. Stated above on their **** says you will automatically be sent these overpriced additions to my paper. Also I have to call in to have them eliminated. If theyre automatically added they should be reflected in the actual **** at the bottom of the page. I paid for a one year subscription and now find out it has been cut short by three months. All this is on top of the $500 increase in price. Was $900 increased to $1400. Definitely a rip off to a loyal customer.
      ***** **********

    • Initial Complaint

      Date:02/16/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 2 year subscription with the Eagle for the ********* times. I am supposed to receive my paper every Thursday. They don't deliver my paper half the time literally. I have called and called and emailed and emailed and then I will get the paper for a week or two and then nothing again. This time I have not received my paper for the last three weeks. I'm tired of this. I keep asking for a refund and they say no. This is stealing and they think it's funny because they keep getting away with it. I have another whole year of my subscription left yet. If they are doing it to me I'm sure they are doing it to others. I will never buy a subscription of any paper from them again. I want my money back.

      Customer Answer

      Date: 03/16/2025

      I have not heard from them either but after 5 weeks of not getting a paper I received one on 3/13/25. I want to see if I continue to get them and any refunds for all the papers I have not received. Thank you. 

    • Initial Complaint

      Date:02/12/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid for Newspaper delivery , they cashed the renewal check Jan 13th,2025 The original subscription was to expire 1/16/2025. We have not recieved a paper since Jan3rd 2025, I called Feb 6 2025 to check what is going on. They said the paper would be delivered Starting 2/7/25 and as of today 2/12/25 we still have not recieved a newspaper. We want the paper delivered, it is for my 94 year old father hence the delivery address of ******************************************** times I spoke with ******. She was very nice to me as I was to her, she probably has no control over what happens with the paper but we want the paper and we want the subscription time frame adjusted so we at least get the paper for the time we paid for. Thanks,******

    • Initial Complaint

      Date:01/30/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribe to the Reading Eagle newspaper, the digital edition every day except on Sunday, I subscribe to delivery of the physical edition. Without any notice, the newspaper was not delivered the last two Sundays but was sent in the mail and received on Tuesday. This is not what I want or what I paid for. When I called customer service, I was told they no longer have a delivery person that will take charge of and deliver in my area. But I had already texted my delivery person and here is her response: "I didn't quit, they decided to discontinue my route and mail the papers. I'm pretty upset about losing it, and I can't imagine that getting a paper days after the fact is even worth paying for. I'm so sorry! They wouldn't allow me to notify my customers"The customer service person lied to me, the ********************************************* is not delivering a service that I am paying for. I also had a major billing issue with them that I am not going to get into right now unless you need to have more negative information about them.

    • Initial Complaint

      Date:09/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 9, 2023 paid per notice $161.00 for 52 weeks daily reading eagle. Notice stated expiration July 2024. March 15, 2024 paid per mailed notice ****** for 52 weeks daily reading eagle. Expiation should be July ******** receive notice daily that subscription is due sept. Each notice has a different expiration date for sept. Called ,person stated *** charge and delivery fees. My notices have no mention of such fees. My subscription should end July 2025. Notice paid March 9, 2024 states 52 weeks 7 day delivery with an asterisk that states cost includes paper billing fee. No other fees mentioned.

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've recently taken over my mothers banking as POA and saw an astronomical amount written for a year subscription. My sibling and I looked into what it should cost and it was 1/3 of what she paid and 1/2 of what my husband and I pay. When called, the business said that that's because that was the rate she had and the others are based on each person and the online amount is just for new customers. I understand not getting the new subscriber rate, but 2xs as much as we spend is unacceptable. I feel they are taking advantage of older subscribers and especially the elderly.

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September 2023 I negotiated a price of $525 for a 52 week subscription. However in March of 2024 I received an invoice for another $649.80. I paid for 52 weeks which is reflected on the September 2023 invoice. I have called multiple times and keep getting different responses. I was first told my subscription was shortened due to supply chain issues. Then due to extra supplements in the Sunday paper. I find it very hard to believe that I have lost 6 months of a one year subscription. I left my contact information and of course no one has reached out to me. I consider this situation to be a very poor business practice. I want them to honor my initial contract of 52 weeks for $525.

    • Initial Complaint

      Date:03/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an online subscription with the Reading Eagle and was paying $***** a month. Apparently the subscription was raised to $26.00 a month without notice. I didn't realize the credit card charge had changed until 3 billing cycles had gone by. I contacted Reading Eagle 4 times in February. The first was to cancel the subscription due to the increase and they did pro-rate a credit back to me for the February bill. The additional 3 times was to get a refund for the overpayment that I feel was made since no notice was given for the increase. What was most upsetting was a charge for $***** on 11/6/2023 and then $26.00 on 11/14/2023, meaning I paid $***** for 8 days of service! I am looking for a refund of $58.00 for the the difference of the new rate for 3 months and the ***** back from November 2023. All calls to a supervisor was met with a response of "I'll need to escalate this to the billing **** and you will hear back in ***** hours". No response, My last call I was told that my request was denied and they have a ****** NO REFUND policy. Any assistance would be greatly appreciated.

    • Initial Complaint

      Date:03/06/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business website states my personal information about a property I owned years ago with my former spouse. It shows my name, and also my ex spouses name. I am going through a divorce and I am also a government employee. I have tried to contact the business twice, and have not received an answer.

    • Initial Complaint

      Date:01/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canceled subscription....2 weeks later bank account billed again.

    Reading Eagle Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.