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Business Profile

Consignment Services

Goodwill

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Services.

Important information

  • Customer Complaint:
    Goodwill Industries International has not been evaluated in relation to the BBB Standards for Charity Accountability. However, since the organization operates a thrift store, the BBB is providing information about complaints on file.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello...March 15 2024 I filed a claim bc of not getting a item that I bought on their site. For almost 2 months now, I have been told they filed a claim with Fed Ex and they are waiting on that. After not getting any answers I contacted Fed Ex myself and was told they had no info! I immediately wrote them back in their contact email chain we had going on and they said they would check into it. ***** went by again and I contacted Fed ex again and was told again they had nothing! When I wrote back in the chain asking why Fed Ex would be saying this...I got a email response that they decided NOT to reimburse me and if I need to contact anyone to email their customer service directly...which I did. Something isnt right here. For almost 2 months they told me they filed a claim...Fed Ex said they had nothing...now they closed my claim out and are ignoring me. My claim number they gave me is: C-********* Order # ******** Ticket # ******* Item: Hearing Aid Amount Spent: $113.05

    Business Response

    Date: 06/06/2024

    We apologize as there was an issue regarding our ****************** needing additonal information.  Upon talking with them they stated since this was a one time refund that they would process the refund immediately.  I verified with them this morning that the refund is being mailed to ************** and she should receive it within a few days.   We apoologize for the mix up and the delay in getting the refund processed.

Goodwill is NOT a BBB Accredited Business.

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