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Find a Location

UDrive Reading has 1 locations, listed below.

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    Business ProfileforUDrive Reading

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    220 W Lancaster Ave, Reading, PA 19607-1860
    BBB File Opened:
    9/21/2022

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I traded a 2013 ******* ****** for a 2014 ****** ***. I paid 18,000 in a check and they gave me 7,000 for my sonata, on march 8th. I then drove 2014 ****** *** for 10 days when the engine blew a rod on march 18th 2023 I attempted to get a tow through the dealership and they could not provide me with one. So I had to provide one myself. I then gave them 2 weeks and they didn’t not update me call me or inform me on any changes made to my car. On the 25th of march I got a call stating they were ordering the remainder of the parts and that they still do not have a time frame. They also stated they did not have an alternative vehicle for me to take over as well. So I gave them a little more time and tried again on Monday April 3rd I got the same attitude and told they would call me later in the day with a loaner. I got no phone call and followed up the next day on April 4th. They then stated that they have no vehicle for me and I needed to rent my own and they would then pay the fee for the rental once I got the bill and paid it myself. Again shady. So I’m here to try and get help! Thank you
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John G

    1 star

    06/28/2023

    They will sell you a junk car way over priced and will make sure to not help you when the car fails you. They don’t care if it breaks down and gets in an accident. They won’t help you. I bought a car in March and ever since then I had transmission problems and now the transmission went and they won’t buy it back or replace my car or more importantly give my money back. There’s better places out there make sure you look.

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