Complaints

This profile includes complaints for Airgas, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Airgas, Inc. has 131 locations, listed below.

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  Airgas, Inc.

  259 N Radnor Chester Rd Ste 100 Radnor, PA 19087-5240

• 

  Airgas

  1121 Gardner Blvd Columbus, MS 39702-6603

• 

  Airgas, Inc.

  901 N Avenue U Lubbock, TX 79415-1935

• 

  Airgas, Inc.

  600 Koos Bay Blvd Coos Bay, OR 97420-2590

• 

  Metroplex Service Welding Supply, Inc.

  801 E Northside Dr Fort Worth, TX 76102-1017

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are disputing the latest billing. Explanation of leasing and billing issue is written on one of the attachments that I have supplied to you. It is too lengthy to place here.

  Business Response

  Date: 07/03/2025

  Good Morning,
  
  
  I spoke with the customer regarding her account and confirmed they should have two cylinders on site. The cylinder that was causing the issue was removed but the lease was never canceled. The lease has since been canceled, we are crediting the lease renewal, and moving forward everything should be correct. 
  
  
  ******* was very nice and appreciative that this was now getting fixed. 
  
  
  
  Thank you,
  
  
  ***** ********
  CX AR Manager Mid America | Airgas, an Air Liquide company
  ********************************************************************************************* | ************
  ******************************************************************************** | ************************

  Customer Answer

  Date: 07/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *****
  
  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were being charged for two cylinders we did not have possession of, every time we attempted to inquire about it the only response was we will do an audit and check. No audit was ever conducted and they always said we had the cylinders. We asked them to come show them to us, and nobody would every show up. So upon the back and forth with this issue we have decided to take our business elsewhere. We have requested to close the account multiple times, it took over 2 months for the cylinders to be picked up, after multiple written letters explaining we wanted the services cancelled and we would not be responsible for any charges accrued from 10/29/24 forward. Then we were told to close the account we had to pay the last bill, I agreed entered our card information, our card was charged for more than the previous bill. As stated I have written proof we did not authorize any charges more than the last invoice, now I have been told to contact AR for Airgas I have called multiple times with no response. This company is pathetic in solving any types of issues for its customers. I don't expect much from this but I will make sure to tell everyone to avoid Airgas at all costs.

  Business Response

  Date: 12/04/2024

  I have reached out to the customer to ask for either an account number or a copy of an invoice so that the claim may be investigated.  

  Business Response

  Date: 12/10/2024

  The credit in the amount of $56.55 that Mr. *** was expecting has been issued.  Once that credit clears the system, a refund will be issued.  I did email Mr. *** this morning to let him know.  

  Customer Answer

  Date: 12/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ***
  
  

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug,8 2024 I purchased two tubes of tig welding rod for a combined total of $50.69. Added to my bill was a Airgas Hazmat charge of $19.27. I was never informed of this charge and it is not posted anywhere. With tax the fee comes to around $21. Thats almost a 45% tax. The employee couldn't explain it to me when I called back. Amazon doesn't charge this fee nor does Harbor Freight. How can a company just make up a tax and not tell you about it. If it's a real tax, why does no one else charge it and where does it go.

  Business Response

  Date: 08/29/2024

  I have emailed this customer to get more information so that I am able to get this routed to the correct person for resolution.  Thank you. 

  Business Response

  Date: 08/30/2024

  After speaking with the Branch Manager at the ********************************** I learned that the HazMat charge is standard for cash sales.  No credit/refund will be given at this time. 

  Customer Answer

  Date: 09/11/2024

  You closed this before I had a chance to respond. Why would I be charged a hazardous waste fee if I payed in cash vs a credit card. It makes no sense. Why a hazard fee for either?

• Initial Complaint

  Date:07/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Airgas continues to bill me for an oxygen tank that was returned. 1. *********** is so incompetent that they tightened the tank so much I was not able to open it. 2. I contacted them about the matter and told them I was returning it. 3. A fews days after I picked it up, I returned it for a full return. 4. Upon returning it, I watched them having to use a tool to open the tank. 5. This tank shouldnt need a tool to open. It should only need to be opened by hand. 6. I got an invoice before to pay for something that was returned and I contacted them. They said they would take care of the issue. No. No and no. It was not. 7. I received another invoice to pay for the same tank that was handled irresponsibility by this company. This company needs to take responsibility, mange their accounts correctly, stop antagonizing their customers, and learn how to run their businesses properly. This company needs to take care of this matter and stop billing me for something I never received in the first place. Payer #*******

  Business Response

  Date: 07/31/2024

  This situation was resolved, credits were issued and customer was notified. 

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vendor has been unresponsive and is continuing to bill monthly charges that us the customer does not agree with and are proactively trying to settle since services have ended but the vendor has been unresponsive for over 3 months. The vendor is also billing for hazmat charges that are extremely high and not part of our agreement. The vendor refers to their website which has no explanation of the hazmat charges. Would not recommend the Airgas branch in ***************, **.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Airgas confirmed the date of our company's last service/transaction was 03/25/2013. Since 04/18/2013 to current day 03/29/2024 our company was wrongfully invoiced and paid for equipment we no longer had in our possession (it had been collected by Airgas 03/25/2013). Our company has been paying for wrongfully invoiced bills for the last 11 years. This issue has been trying to get resolved between our former sales rep at Airgas and our company's former Controller with no luck in resolution. I am the company's new controller and have taken over the assignment to retrieve money owed to our company. I am working with our new sales rep at Airgas. A claim has been opened. I want to expedite the process and escalate our case to priority.

  Business Response

  Date: 04/04/2024

  Airgas is aware of the situation and a case was open as soon as the problem arose. Airgas is also working to get this resolve for the customer. 

  Customer Answer

  Date: 04/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will continue to works towards case resolution from Airgas.
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:07/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Airgas is setting up accounts and fulfilling orders and later charging astronomical fees associated with renting equipment. These fees are not disclosed at the time of account set up or gas pick up

  Business Response

  Date: 08/07/2023

  August 4, 2023

  Thank you for notifying us of the customer concern (complaint ID ********) your office received on 7/28/2023 and notified us of on 7/31/2023. We take customer concerns seriously and appreciate the opportunity to share pertinent findings of our internal investigation with you.
  In response to *** ****s’ BBB complaint, we reviewed the details of her transactions and have outlined our findings as follows:
  ? *** ****s picked up a helium cylinder from our Tampa East branch on May 31, 2023. She was charged for the product purchase at that time; a separate invoice is collected on a monthly basis for cylinder rental charges.
  ? *** ****s contacted her Account Manager (**** ****) on July 19 to question why the amount of the hazmat fee on her June rental invoice did not match her quote. In order to offset this cost and satisfy the customer’s concerns, Stan offered to reduce her rent rate and rental hazmat fee on future invoices. *** ***** was not satisfied with this solution, and sent additional messages to question the reason for and amount of the fee on July 24 and July 31.
  ? As pricing is managed at the local level, I reviewed her account personally and identified an account setup error which resulted in the rental hazmat fee not matching the quoted price. On August 2, I contacted *** ****s directly to resolve the matter, and agreed to credit the rental hazmat fee back to the quoted price on
  her June and July rental invoices, and change the rate in our system to bill correctly moving forward. *** ***** agreed that doing so would effectively resolve her complaint.
  Thank you very much for the opportunity to share our side of the situation with you, and for your like-minded focus on ensuring quality customer experiences. Please contact us with any questions, concerns or next steps to resolve this matter.
  

  Sincerely,

  District Manager
  Airgas, an Air Liquide company

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been leasing an oxygen cylinder since May 2021. Suddenly, Airgas began charging a HazMAT fee, which was not in prior billings. This was NOT in our agreement. The rental has DOUBLED and they are also charging a HazMAT fee. The price of our lease has TRIPLED as a result. Trying to talk to someone falls on deaf ears. My listed rep on our account is not with the company any longer, and I am referred to sales to discuss this, but no one has contacted me since December 2022. There is no page 2 of the PDF bills, and their site does not detail the charge as their invoice states. Sneaky stuff, and not good business practice. 

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25, 2022 I reached out to ****** ***** and ******* **** at the local Airgas location in Orlando, FL. I communicated that I was looking for a quote for CO2 siphon tanks for a limited time Halloween event. I was advised to send an email with me exact needs and timelines to get an accurate quote. I did so, and later had separate phone calls with ****** ***** and ******* **** confirming a total price to rent 21 canisters for our limited time event. I received the canisters and everything was in working order. On the final day of our event on 10/31/22, I called them to advise of "ready for pickup" status. They did not come to pick up the canisters for several business days, but finally retrieved them. On 11/21/22 I received an overdue bill notification, and made payment on the phone in the amount of $1703. This final paid amount was similar to the amount quoted to me by ****** ***** over the phone, based on the email I sent to him on August 25, 2022. In December, Airgas reached out to me again with another past due notice, this time for a new charge of $600. I was advised that this was additional rental fees, that were previously never disclosed or explained to me. I have made several calls explaining my predicament to Airgas and protesting this additional charge, as it was a surprise charge made to me that falls outside of the quoted rate. I've spoken with three individuals at billing, and ****** *****, and no one seems to care. They simply say, "That's how it is". This may be how it is for their ongoing customers who use their product, but we called and emailed with specific dates and quantities and were given a specific final price. To tack on hundreds of dollars a month alters a deceptive consume practice.

• Initial Complaint

  Date:02/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there!I have a contract with Airgas which clearly states I would NOT be charged hazmat fees.I recently discovered that Airgas has been charging multiple hazmat fees monthly, 4 different hazmat fees a month. My contract states $5 delivery and no hazmat fees.Airgas has been stonewalling me to get this issue corrected and claims they sent out notices in the past which I never got. I would have NEVER agreed to pay a feee my contract clearly states I should not be paying.I wish for my contract with Airgas to end immediately. I will find a more reputable supplier.

  Business Response

  Date: 02/23/2023

  I have received the attached complaint.  I have already spoken with the customer and we have worked everything out.

  Business Response

  Date: 02/23/2023

  Airgas National Carbonation provided the customer with a notification of a change to their contract. The customer has disputed this. We have mutually decided to end our supplier/customer partnership effective on 2/22/2023.