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Business Profile

Monuments

Landmark Monuments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 16, 2023 I contracted with Landmark Monuments to supply a headstone which is to be installed at ******* Cemetery, *******. I paid a 50% deposit at that time. Drawings were subsequently approved. Late summer, I was told that the stone was completed, awaiting scheduling with the cemetery cement pad installer. Despite repeated inquiries, the stone has not been installed. Since mid-October, I have not been able to get a response from Landmark by phone, email or in person. I have spoken with the ******* Cemetery Representative and discovered that the installer will not resume placing foundations until April 1 (in addition, he will do no work for Landmark until they pay his outstanding invoices)! My mother died on February 21, 2023 and I would like the headstone to be placed as soon as possible in the Spring. I am quite frustrated, and seek intervention or guidance by your organization to resolve this issue.

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a preneed memorial stone for my mother as her P.O.A. I spoke with ***************************** during the summer of 2023 to receive an update on the stone placement in the cemetery. He said he had to check with his vendor to see how much longer it would be. I've repeatedly called, emailed the business, emailed ******** directly, sent requests on Messenger and ********* No one calls me back. The check was cashed. The stone has not been delivered. You'll see from **** and ****** reviews that no one is at the office and others have paid for services they haven't received.

    Customer Answer

    Date: 12/27/2023

    I've filled a complaint in Bucks County, and a case investigator has been assigned to my case. They're working with me and other people who have filed claims.

    Consumer Investigator
    *****************************************
    ****************************************** *****
    Doylestown, PA *****

  • Initial Complaint

    Date:12/27/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    De o trans. May 2023 Order #****** ******** ****************** Cemetery Monument $4,700 Deposit $2,350 I m 88. My husband was 93yr 10 months at passing on March 17 2023 I have been trying to contact them for 2 months and they do not return calls This is on the order form Landmark Monuments,Inc.******************, P. O Box ***** Quakertown Pa. ******* Phone *********** / Fax ************ Transaction ************ I do not know how to send photos of the transaction. Plan on calling my credit card to find out if the total amount had been paid

Landmark Monuments is NOT a BBB Accredited Business.

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