Complaints

This profile includes complaints for Dirt Cheap Cars's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dirt Cheap Cars

  568 Bunting St Pottsville, PA 17901-8594

• 

  Dirt Cheap Cars

  6516 State Route 61 Shamokin, PA 17872

• 

  Dirt Cheap Cars

  6321 Route 15 N Selinsgrove, PA 17870-7731

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ***** pilot there in March and anyways they said if I gave them a good review on ****** they would knock 100 off the next payment well they didn't do that. The cars had check engine lights and service lights on since I took it

  Business Response

  Date: 05/14/2025

  Our company offers $50 off for leaving any ****** review and it was clear on the paperwork given to them on the day of purchase. Ms ******* left a review and received a $50 credit on 4/1/2025.  A payment is past due on her as-is purchase and this is the tactic she is resorting to, to extort my company.  First, she lied about mailing a payment weeks ago, and now this. The vehicle is in repossession status and should be paid or returned immediately. Thanks for your assistance in this matter.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a car in July from the business, was told within three months the account would be transferring to mid Atlantic financing to help build credit, this has yet to happen, and I am constantly getting phone calls from dirt cheap cars harassing over auto pay, telling me they are no longer going to honor auto pay and that I will need to use cash app to pay them, or drive over an hour to bring them cash or check. As well as my auto pay is supposed to be scheduled to come out of my bank on every other Friday and they have been taking on Thursday which was not our agreement. If the account wasn't going to be transferred to ******************** I would not have purchased the vehicle. After purchasing there was an issue with a registration form needing to be signed, then all of the sudden they said they did not need that any longer, I believe that this form was fraudulently signed by an employee. The vehicle should not have passed PA state inspection after having it further looked at, however Dirt cheap cars had just had this car inspected and it has a July 2025 inspection sticker. This is also being reported. Now it is November and I am being contacted by a new employee demanding a new insuranse card for the account, when they cant even get straight who they are talking to and what vehicle it is that I own, This is very poorly run business by people who are not trained and nobody knows what the other is doing, its very disorganized and honestly should not be in business with the way things are handled. They claim to always need to call the owner and then are never able to get ahold of her until hours or days later. And even then she still doesnt know what is going on either. And she refuses to call and it is one of the other employees who when you question what they are saying do not have an answer.

  Business Response

  Date: 11/18/2024

  To whom it may concern,

     This complaint is total nonsense.  We are a buy here pay here dealership. We do occasionally sell our contracts to a bank but there is not a set timeframe for doing so, nor is it promised as it is not something that we control, the bank decides which accounts to purchase and when.

    The paper that we are falsely accused of forging was originally unsigned and remains unsigned.  Due to an address correction paper on the registration that accompanied the paperwork and was signed by the buyer, PennDOT accepted the registration with no problems.  I would like a personal apology from Mr. ******** for even making an accusation like this based on a misinformed assumption.

     Next, the buyer is required to carry full coverage insurance and they are required to list us as a lender with the company.  We have a right to know who their insurance carrier is and to verify that we are the lien holder.  The customer changed insurance companies without giving us the information as required by PA law. The customer then refused to tell our company what their policy number was.  When they finally did give us the information, we learned that we are NOT listed as a lender on the policy!  If this isnt resolved, we will use our right to purchase full coverage insurance for them and they will be required to pay for.

     Last, we are not an inspection station. The vehicle was inspected at a licensed PA garage and any complaint about the validity of the inspection should be addressed with them.

  Customer Answer

  Date: 11/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22561496
  
  I am rejecting this response because:your employees continue to lie you claim the paper remains unsigned and your employee claims it was signed and no longer needed you will not force me to pay for something i already have! and you also claim that you have no control over the bank taking over the loan and we have called them several times and they all state the same thing YOU are the one to contact them and request the account be sent to them! i will not apologize to you for anything as i am not in the wrong I have full coverage on said car! this i has been the biggest nightmare buying a car from you due to the fact that you have people do legal paperwork that have no clue what they are doing. having to redo the paper multiple times because they couldnt figure out they did wrong and then have you take over computer to fix there errors.
  
  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/23/22 i purchased a 2002 **** ***** ******** ****** from dirt cheap cars lot in pottsville pa. The total cost was approx. 7,000$ i put $1400 down and financed the rest. Once home it had no taillight bulbs, no heat, tons of mechanical issues, the inspection read 12/22 on the front and on the back it was up in 3/22 so a bogus inspection,would not start without being jumped. They lied &said the battery was dead from sitting. Not the case. Day 2, the front drivers side tire exploded on the highway on my way home from work on Christmas Eve. I was stuck on the side of the road until 2am and ended up having to leave the **** overnight. About a week after that the rear drivers side tire came off the vehicle as i was driving. I lost control and coasted off the side of the road to safety. After this, i realized the vin number to the **** i purchased was not the same Vin number on the buyers guide. The vin on the buyers guide was to a different **** on one of there 3 car lots in Selinsgrove. I presented all issues to the business. I expressed I wanted a refund or at least a an exchange of vehicles that I just needed something that ran to get to and from work, the business refused.the woman who I dealt with and processed my paperwork at the lot would not tell me who the owner was. They gave me a number and when I called, the voicemail was a text now number. If you own a business you think you would be advertising and involved in the business, promoting it, not trying to hide the identity of who owns this place. They scammed me, over charged me, put my life in danger by selling me this vehicle.I know a couple of people who dealt with dirt cheap cars and they all had the same issue. They sold me a vehicle with a bad inspection,two different Vin numbers on the buyers guide and the title and told me once I complained that they were going to call the police on me for harassment for simply expressing my concerns. Please help me get to the bottom of this as they will not.

  Business Response

  Date: 03/24/2023

  3/24/2023
  
  To whom it may concern,
  

  *** ***** came to Dirt Cheap Cars, to purchase a 2002 **** ***** ********.  We had conversations with *** ***** about the vehicle not being currently inspected.  The employees of Dirt Cheap Cars look over the vehicles to see if anything stands out in disrepair, but we do not have an inspection station and do not have a lift.  Due to the lack of vehicles on the market and the availability of local garages, we are very up front about any vehicle being purchased as-is without a vehicle inspection.  Inspections in PA are very subjective from one garage to the next.  What one garage says a vehicle needs today, may be a completely different list at a different garage tomorrow.  Due to this subjectivity, we don’t just call the vehicles without a state inspection as-is, we call it an outright junk or parts vehicle.  We also pointed out that this particular vehicle would not pass inspection without new tires, but could need more.  She was set on the vehicle and asked if we would reduce the down payment required if she took on the repairs and got the vehicle inspected.  We agreed to a $400 discount on the down payment to address the problems.
  

  *** ***** came in and opted to purchase a vehicle without a PA state inspection.  We have a Buyer’s guide that states exactly what was discussed in the carsforsale.com lead messages where we shared correspondence about the white **** that *** ***** purchased.  It is true that there was a clerical error and the VIN on the Buyer’s Guide is off by 4 digits.  It is, however, very apparent that it was meant to be the buyer’s guide for the vehicle purchased, as the other Jeep that we offered for sale was inspected and did not need tires or a radio and the one purchased by *** ***** did.
  

  Our buyer’s guide states that the vehicle is sold as-is with no warranties implied.  We stated that the vehicle was being sold as junk for parts or repair.  There is nothing deceptive or hidden in that statement.  We called the vehicle junk.  *** ***** agreed to purchase the vehicle under those terms and was told that if she agreed, to sign the buyer’s guide taking full responsibility for any necessary repairs.  *** ***** willingly signed the buyer’s guide accepting those terms.

  *** *****, a legally capable adult, chose to drive a vehicle that she knew needed tires.  She said that a tire blew out risking her life one week and then she chose to continue to drive an un-inspected vehicle that needed tires.  Then, supposedly, one blew out the following week risking her life.  Her decision to drive a vehicle that she consciously knew had bad tires, not only was dangerous to herself, but also the public.  Immediately after the first tire blew out, We advised her to stop driving the vehicle as it shouldn’t have been driven with bad tires in the first place.  We also told her to come in and we would try to help her make repairs for as low-cost as possible. In fact, we offered to make no money on the repair and only charge her our cost.

   *** ***** never came in for help with repairs. She did make continuous verbal threats, and then escalated to send me messages threatening me personally.  I had to tell her that law enforcement would be contacted if the harassment did not stop.  I again offered to help with repairs, but she
  had buyer’s remorse on the high mileage **** that she chose to purchase, so she
  resorted to blackmail.  She told me that
  if I didn’t give her a vehicle with fewer miles and a warranty that she would
  contact the BBB, DMV, an attorney and her congress.  She said that she knew people of power and
  would have my dealership shut down and banned from auto auctions.  *** ***** never wanted our help with fixing this
  ****, she wanted to blackmail us into a newer vehicle for the same price and
  down payment, which we never had. 
  Vehicles that are newer with fewer miles come with a higher down payment
  and price tag.  *** ***** did not have a
  higher down payment.  I think the whole
  purchase was a plan for extortion which is now being executed through this
  complaint.
  
  Thank You,
  Dirt Cheap Cars

  Customer Answer

  Date: 03/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the business did not give me an alternative or try to resolve this issue in any way. They broke the law. The inspection sticker read 12/22 on the front, and 3/22 on the back. They used a different vin on the buyers guide than the title. I mean really this place scammed me. I am going to have to pay near 1,000 dollars for the car to pass inspection and i put over 1,000 dollars into it. I had to jump it to start it for the first two weeks until i got it in the garage and they lied and told me they had to jump it as i was leaving the lot due to it sitting for as long as it did. I still owe on this vehicle & this place scams people constantly and gets away with it. They broke the law and burnt me. I want my voice to be heard. This is not fair.
  
  Regards,
  
  *********************
  

  Business Response

  Date: 04/07/2023

  The vehicle was never brought in for repairs.  The account is in repossession status, that's why this complaint is being filed. Please return the **** for non-payment.  Thanks

  Customer Answer

  Date: 04/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the **** is not in repossesion status
  
  Regards,
  
  *********************
  

  Business Response

  Date: 04/11/2023

  If you believe that the **** is not in repossession status, I'd advise you to call *** ******** Finance.  I also have photos of the vehicle before it was sold with a March inspection expiration as well as our conversations saying that the **** was NOT inspected.  If anyone altered the sticker, it was you!  I am fine with this conversation.  Please return the **** that you are not making payments on.

  Customer Answer

  Date: 04/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
   Complaint: ********
  
  I am rejecting this response because:
  
  I am rejecting the response of the business because they illegally sold me a ****. They claim i altered the illegal inspection sticker they had rigged on the ****. The sticker read 12/22 from the outside looking in. However, the inside of the sticker read it was up in 3/22. Now why would I alter the inside of the inspection(3/22) for 9 months prior to what what outside of the sticker read(12/22)? I think anybody with any type of intellectual intelligence would be able to see right through this business' false allegations to cover up the sloppy job they attempted to get this sold by scamming me ( a 23 year old girl ) into buying this. Im not mechanically inclined but i sure will make sure i take somebody who is, if i ever make an auto purchase again. Not to mention the vin number on the buyers guide which covers the warranty for the vehicle was different than the vin number on the title. Just so happens when i looked into the faulty vin on the buyers guide, it happened to belong to a jeep on a different lot also owned and ran at a different location under this business' same name. Shady. Anyways, the business sold me a car illegally. And i want a full refund for the **** i put down plus all of the payments ive made to the finance company, who, by the way, says they dont even know how this business got a contract with them. All they hear about this place is negative and they dont know how they have not been shut down yet. They also advised me to file a complaint at the *** about this business. So i want a refund for exchange of the **** illegally sold to me by you. Dirt Cheap Cars. The name says it all
  

  Regards,
  
  *********************