Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business displays different image than actual helmet that is sold. Regardless of disclaimer in bio it is unethical to advertise image and deliver different helmet.Customer Answer
Date: 02/28/2024
I bought a helmet based off of online advertisement. Helmet was different when received and poorly made. I would like refund due to false advertising.
Business Response
Date: 03/11/2024
Please view our (2) attached images of the customer support conversation we had with ***************************. What he did not include in his complaint, is that he removed a Warning decal that is required by the helmet's manufacturer, *******, to be on the outside of the shell of the helmet he received. ******* does not provide us with extra parts/decals for their helmets. We would not be able to resell the helmet he received without that Warning decal - incomplete.Customer Answer
Date: 03/12/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 21360822
I am rejecting this response because:
The sticker issue is irrelevant since company advertised certain product and sold another. This issue aside, helmet still contains warning disclaimer inside helmet. Regardless if I am made whole on this fraudulent sale, I want future buyers to know company sells different product than received and I want my complaint to be public for future consumers.
Regards,
***************************Initial Complaint
Date:01/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order number *********. Los Angeles Rams New 2020 ******* Full Size ************* Helmet (In Stock; we Estimate to Ship Out within 2-3 Weekdays.)Estimated Shipping Date 01/12/2024 - 01/15/2024. I placed this order 01/10/2024. Tried to emailing this company and have yet to receive an email or the product that I order.Business Response
Date: 02/05/2024
This is the first contact that we can find that we received from this customer. His tracking number is ****: 420841289434636105536151800493
Activity Summary: Your item was delivered at the front door or porch at 2:19 pm on January 23, *****************************************************
Out for Delivery, 01/23/****, 6:***************************************************
Arrived at ************ 01/23/****, 6:***************************************************
Arrived at **** Facility, January 23, ****, 5:***************************************************
Arrived at **** Regional Facility, January 21, ****, 11:47 am, ************** DISTRIBUTION CENTER
Departed **** Regional Facility, 01/21/****, 3:13 am, ****** ** DISTRIBUTION CENTER
In Transit to Next Facility, 01/20/****
In Transit to Next Facility, 01/19/****
Arrived at **** Regional Facility, January 18, ****, 4:10 am, ****** ** DISTRIBUTION CENTER
Accepted at **** Origin Facility, January 18, ****, 2:55 am, ********, ** *****
Shipping Label Created, **** Awaiting Item, 01/16/****, 7:45 pm, ********, ** *****Business Response
Date: 02/05/2024
This is the first contact that we can find that we received from this customer. His tracking number is ****: 420841289434636105536151800493
Activity Summary: Your item was delivered at the front door or porch at 2:19 pm on January 23, *****************************************************
Out for Delivery, 01/23/****, 6:***************************************************
Arrived at ************ 01/23/****, 6:***************************************************
Arrived at **** Facility, January 23, ****, 5:***************************************************
Arrived at **** Regional Facility, January 21, ****, 11:47 am, ************** DISTRIBUTION CENTER
Departed **** Regional Facility, 01/21/****, 3:13 am, ****** ** DISTRIBUTION CENTER
In Transit to Next Facility, 01/20/****
In Transit to Next Facility, 01/19/****
Arrived at **** Regional Facility, January 18, ****, 4:10 am, ****** ** DISTRIBUTION CENTER
Accepted at **** Origin Facility, January 18, ****, 2:55 am, ********, ** *****
Shipping Label Created, **** Awaiting Item, 01/16/****, 7:45 pm, ********, ** *****
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