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Business Profile

DVD Sales

Oldies.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DVD Sales.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the company about returning items that came in the mail that my father ordered. I explained that my father passed away and I did not want the ***** I also explained I closed my father's credit cards. the man said it was not a problem to return them and they would issue a check to me for returning the ***** I returned them with a letter explaining why I was returning them along with a copy of my father's death certificate I included all of this so there was no mix-up. They can not credit any cards. I have them all closed out. I want a refund like I was promised.

    Business Response

    Date: 03/10/2025

    The customer's credit card was credited back on 12/31/2024.  We can only refund the original form of payment.  Daughter of the deceased customer needs to contact the credit card company.  The customer's credit card balance should have been reduced as a result of this credit.  Please see the attached documents.

  • Initial Complaint

    Date:08/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 15th, 2024, I made a purchase order for $83.84 that I paid for via ******* They apparently shipped out my Order without a street address. The business blames me for not providing a street address, but I paid for it through ******* If ****** didn't include a street address then this business should have reached out to me. However, they went ahead and sent out my order with only a My Name, City and State. The package was returned to them and they say I can only get it if I pay for more shipping charges. I then requested a full refund and they are refusing to give me a refund. They are holding my order hostage and are trying to keep my money. This business has horrible customer service and have been nasty towards me. I never ever have ever seen a business treat customers like this and it is my first time ordering. It is now almost a month later and I am still without my money or product. Please investigate these crooks!

  • Initial Complaint

    Date:05/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 5/1 (#*******), received item that was damaged on 5/7, emailed customer service and they simply told me to call their customer service, so I called on 5/8. Then I was told their person who issues return labels was out for several days. I finally got a return label, but it takes a week for them to receive the item due to them being closed. I called again on 5/22 and I am told they wont ship the replacement until 5/28 at the earliest because they are taking an extended holiday!!!! They claim to be one of the largest music and movie mail-order companies in the ************* but they clearly do not function like a large company. It shouldnt take nearly a month to receive a replacement for a damaged item!!!

  • Initial Complaint

    Date:03/08/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three items and only received two. I would like them to complete the order and send the last item or refund me if it is no longer available.

    Customer Answer

    Date: 03/12/2024

    It took them three months, but they finally sent me the item. I wish to drop the case and have no further action done towards them. Several years ago I ordered items in the mail with a check and got some of the items. The other items was no longer in stock and no credit nor refund given which why I prefer buying on internet thru their website. At this time I not sure if I will or will not ever buy from them. But this transaction has been resolved and should be discontinued.

    Business Response

    Date: 03/14/2024

    The backorder was sent to the customer on 3/5/2024 and it was delivered on 3/9/2024.  Please see the attachements.

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About two weeks before November 22, 2023, I mailed a ******** ******* money order for $20.00 for the half hour Western of the Fifties, Stories of the Century DVD, starring *** *****, a railroad detective. They wrote me back and said it wasn't received and said it would cost me $5.00 to get part of my money back. I did and haven't heard from them since. Oldies.com, P.O. Box 77, Norbert, PA 19702-0077, So I bought it again for $20.00 with a ******** ******* money order for the same thing and haven't heard from them yet. This was on November 22,2023.

  • Initial Complaint

    Date:12/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took payment and they canceled my order

    Business Response

    Date: 12/21/2023

    Customer placed the order online through our website on 11/24/2023.  We did a preauthorization on the credit card and it was a "No Match".  Sent an email to the customer and never heard from the customer to get valid payment information.  So the order was cancelled on 12/11/2023.  Please see attached invoice and credit card authorization.

    Customer Answer

    Date: 12/22/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: i was never emailed about payment issues. Each time i asked about my order i was told they was behind and it was still processing.  Attached is emails stating that. Not once was i told about payment issues.

    Regards,

    *******************************

  • Initial Complaint

    Date:10/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oldies.com. *************. [email protected]. Invoice date 9/28/23. Order :$24.33 this order (*******)($69.02) for this order********* )these are two separate billing orders 9/28/23 on ordered 4 cds they then tell nene out of stock but still I was charged $69.02 posted to account already for something I never received, I do have one receipt for only one cd that’s all for a charge 24.33 then credit my account for 28.00 like I was scammed to me, plz investigate more information. Thank you *************************

    Customer Answer

    Date: 10/05/2023

    Two separate order numbers for billing one four tapes but only received 1 of four charged 68.02 plus additional charge for one tape that I received  $24.33  credited my  account for $23.33.  Total of $92.35 just for one tape the $68.00 posted to my account for four tapes, charged separately for one tape 

    Customer Answer

    Date: 10/05/2023

    Two separate order numbers for billing one four tapes but only received 1 of four charged 68.02  plus additional charge for one tape that I received  $24.33  credited my  account for $23.33.  Total of $92.35 just for one tape the $68.00 posted to my account for four tapes, charged separately for one tape 

    Customer Answer

    Date: 10/05/2023

    Order number I gave first time was an error sorry for order # ********* that was different account from another company, disregard, the correct order # ******* for 69.02.  And the other is order: ******* billed 24.33.  These are two separate orders I mentioned before    Thank you 

  • Initial Complaint

    Date:09/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 30 August 2023, I placed an on-line order on the website at Nin's Discount Oldies.com for 8 DVDS in the Western Genre of TV ********  seasons 1 to 7 (including vol. 2) of some seasons. On 1 September 2023, I called, spoke to an unidentified male, explained the sending of a USPS MO in the amount of $143.03. I obtained the USPS MO, mailed same on the purchased date. On 12 Sept 2023, I called to check order status for shipping and was told by an unidentified female that he USPS MO has only arrived for payment on 11 Sept 2023. I waited an additional 10 business days, called again on 21 Sept 2023, got the run around regarding time schedules, shipping dates, email notifications, closing on weekends, etc., nothing to indicate processing of order#*******. At this time, I stated that I will take some action to either get my order promptly or at the time not thinking of cancellation. I called the ********* Police Department who transferred me to County authorities where I the police do not get involved in civil area-business disputed. I then decided to cancel said order, Notify the BBB, and all-0f-a-sudden, on 22 Sept 2023, I get an email stating the sudden processing /shipping of OR#******* for delivery on 23 Sept 2023. WHY? 

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