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Business Profile

Car Tune-Ups

PSR Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Tune-Ups.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since February of 2023 my husband and I have paid *************************** who is the owner of PSR performance a total of $5500 alone through cash app and zelle from **** of America and Navy Federal Account from our bank account for work that was never completed on a 1987 Monte ***** owned by my husband. **** had promised my husband and I he was to put in a cage for safety for my husband to continue to race the car, not only was the job not completed after a year but it had to be ripped out by us so someone else can do it correctly so my husbands knee caps do not get crushed, not only was the simple job of cage not even competed after a year but it was wrong, the floor of the car was damaged, the motor that was supposed to be put together was not even completed and we had to take the motor to a whole different shop for them to but the motor correctly which took them less than a few weeks so we can get the car back together. **** has stated several times he will fix it and give my husband a turbo and turbo kit he is owed on top of that but as always **** disappears does not answer his phone, goes out and gets drunk and locked up or physically hurt and a load of excuses for at the end of the day for nothing to have been done to get over $5000 worth of money out of our accounts with nothing to show for it. **** is basically a drunk irresponsible a scam artist who asks for all this money just to do little to no work and come up with every excuse possible. This is unacceptable and he needs to be held accounted for everything including what h has apparently done with other customers.

PSR Performance is NOT a BBB Accredited Business.

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