Business ProfileforDentalWorks - Pleasant Hills

************** is a great dentist but Dental works is not honest and the billing department combined with some staff cannot even give accurate insurance information. They guaranteed cleanings, procedures are covered if they are not they demand payment before you leave. Then weeks or months later the billing department sends a bill saying you owe X amount it wasn't actually covered. Then you call them and they give a story about they must've made a mistake on scheduling, what they "thought" would be covered, etc...imo it is a scam most at the dentist take the word of the staff and only do what is covered. Elective stuff is often what is billed later and the patient is led down that road by "some" staff. I have a great dental plan at work and my co-workers who go to other dentists never experience stuff like this and I never did in at the "former" dentist I go to. Then they make the mistake with scheduling and if something is covered and the patient pays for it. They have a terrible operation that is borderline incompetence or a scam. It happens to my family members that go to Dental Works Pleasant Hills as well. Stay away from Dental Works! You will be billed for stuff you could have said no thanks to but were guaranteed by the stuff it is covered.