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Business Profile

Tree Services

J Blystone Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

This profile includes complaints for J Blystone Tree Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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J Blystone Tree Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SERVICE WAS TO PUT CUT TREE LIMBS IN THE WOODS BEHIND MY HOME . THE OWNER TOLD ME THEY WOULD DO THIS .THE CUT TREE TRUNK AND BRANCHES WERE THROWN ON MY HILLSIDE IN PLAIN VIEW . AS A PROPERTY OWNER WHO CARES ABOUT THE AESTHETICS OF MY HOME THIS IS NOT ACCEPTABLE . I SENT SEVERAL PHOTOS TO THE SERVICE BUT NO ONE CALLED BACK . MY SON CALLED THEM BUT THEY DISMISSED HIM ALSO .VERY UNSATISFIED WITH THE WORK . PLEASE WARN OTHERS .

      Business Response

      Date: 07/01/2024

      In the first place I always responded to her and her son's calls, secondly the tree that fell and she didnt want cleaned up was exactly where we left the wood but we went back out and moved the wood where she would be happy where it was this time.And we went back out with in 2 weeks and both times she said she was happy with the job!

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thursday October 27, 2022 Bluestone Tree and Landscaping arrived around 12:50pm at my property at **** ***** **** ********** ***** to trim two trees that had limbs growing in the power lines and across the roof of my house. One of guys climbed the tree and cut the limbs grown in the power lines no problem. Then while cutting the limbs over the roof I heard a crash sound while I was in the kitchen. When he cut the limbs over the roof it rolled off the roof over the chimney on the back of the roof and down the side of my house. This broke the top off of the chimney ( flute and attached bricks), the fascia on the side of the roof. The company put the fascia back up and promised to repair the chimney by replacing the bricks and flute but have not done so after several conversations with them. They offered me a $295 discount. The guy onsite told us they would return later to repair the damaged chimney since there were tree branches, leaves laying on edge of roof from limb and bricks from chimney can can fall off roof. He told us to be careful going around the side of house because the bricks could fall but never returned to fix the damage. The bricks and flute are still lying on ground next to the house. The owners wife has made promises to have the damage fixed if I paid , which I but no one has come to do the repairs.

    • Initial Complaint

      Date:05/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/18/22, I allowed Blystone tree service to take down a tree in my front yard as well as grind out the stump. Blystone Tree CERTAINLY did that with the costly expense of completely tear up my yard in the process (see pics). I'd be naïve to think there wouldn't be any yard damage, BUT the amount of damage to my yard was and has turned out to be significant. When I was given the estimate and even the day of, nobody from Blystone Tree gave me a heads up of potential yard damage. This was my first time w/a tree being cut down and I have to assume this was NOT the first time that Blystone Tree has cut down a tree, although it seemed like it. I sent same day pics to Joyce (receptionist) and told her how unpleased I was - Joyce assured me that the yard damage was due to the season of the trees being cut down and the soggyness of the ground. The ground was hard and again, nobody said this might happen! I paid have of the invoice and told them I would NOT pay the other 1/2 till I spoke to the owner. Well, he never peaked his head around and I'm pretty sure he never came around, instead he had Joyce call me and say they would be buy to fix the yard. The way Blystone tree fixed the yard was by covering the craters with straw., they said they would put seed down. And then asked me to pay the balance which I reluctantly did. I asked Joyce if there was anything that I needed to do to the ground after the seed/straw, she said NO, which I thought was strange. Shouldn't I water the seed, she said yes, water the seed. Weeks later, there was NOT an ounce of grass poking through the seed. I removed the straw in several areas, no top soil, no seed, just fraud. I later asked Blystone Tree (Joyce) to identify which seed they used so I could look it up, she never responded. This tells me, they lied, again, there was no top soil, seed, and who plants seed in PA in Feb expecting it to grow. The company flat out frauded me. The total **** was $2,090. I am seeking 60% of that for refund.

      Customer Answer

      Date: 05/24/2022

      Hello - Just to add to my case..

      Joyce from Blystone Tree Service had reached out to me on 5/20.

      Joyce was calling me due to the BBB report/claim against Blystone. Joyce stated that she's had no communication from me about the issue/complaint filed by me.

      Joyce's claim is completely false, I told her that she and I have a txt thread thread that states differently. The txt shows that Joyce and Blystone were indeed aware of my complaint.

      Joyce stated that Buddy from Blystone would stop by over the weekend 5/21-5/22 to assess, Buddy NEVER stopped by.

      This is the same thing that Joyce stated on Feb 18th and Buddy never came by to assess.

      --
      Thanks,
      **** L*******

      Business Response

      Date: 06/02/2022

      The tree with the flag is the tree we did in February, it is only 8 ft off the concrete so I don’t see how we could have done that much damage with the stump machine. The only machine that would have been in the yard, and it’s a little bigger than a lawn mower. This guy is just trying to get his tree down for free!!!!

      Customer Answer

      Date: 06/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Hi ******** - Just wanted to reply to the below - what the tree company

      I sent the pics of the damage in the yard AS the crew was onsite. The damage was NOT only created by a stump grinder, they had a small bobcat vehicle that was picking up and scooping pieces of the tree.

      Secondly, the beginning of the island to the curb is 16ft, so tack on another 4-5 ft to get to where the tree was. That takes you to 20+ ft from the curb which is way off the 8ft that blystone is suggesting.

      please add the above to the report.

      Thanks,
      ****


      Regards,

      ******* ********

      Business Response

      Date: 06/06/2022

      The week of 6/1/2022 I called the customer to ask him what we could do to satisfy him, he responded with Oh let me think about that! and has not responded to me yet as of 6/6/2023
      Thank you 
      Joyce B*******

    J Blystone Tree Service is NOT a BBB Accredited Business.

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