Complaints

This profile includes complaints for Champtires's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Champtires

  1319 Washington Blvd Pittsburgh, PA 15206

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  Champtires

  1130 Lebanon Rd West Mifflin, PA 15122

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  Champtires

  15091 State Route 30 North Huntingdon, PA 15642-1042

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 used tires from Champtires - before purchasing I asked for and was promised that all 4 were in good condition and had had no repairs. Unfortunately of 5 tires spanning two rounds of trying to resolve the issue one had a bad repair and one sent to replace it had a slow leak that they had marked but not repaired (and if they had I would not have accepted it anyway, having been promised tires with no repairs). At the time of the initial problem I had to buy a new/similar tire at full price plus pay for that to be mounted. Before doing this I called their customer service and was promised a full refund for all 4 tires due to the fact that the new tire plus the 3 used ones was about the same total cost. I was surprised when I only received a partial refund but ended up wanting to swap out the new tire for a matching used tire at the tire manufacturers recommendation so I ordered another from them. Unfortunately it had the slow leak mentioned above. In any case the short version is that the entire fiasco has cost me over $324 even after partial refunds. This is all detailed in the email stream with them which I will upload.

  Business Response

  Date: 11/16/2022

  We did make a mistake in the customer's initial order, one tire was faulty. We refunded him for the full amount for the one bad tire and gave him a 10% discount code to purchase another tire. We never promised him a full refund for four tires because of one faulty tire. He has been relentless in issuing threats for weeks, which have included demands for us paying him an hourly rate for his time and mileage to his tire shop.

  As for the replacement tire that he bought at a discount from us to make up for sending a faulty one in his original order, he said it needed a repair. We asked at least four-five times for proof of the damage and a receipt for the repair so we could reimburse him. He never sent it those despite the multiple requests. 

   

  Customer Answer

  Date: 11/16/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  1) Their employee Andy, promised me a full refund on all 4 tires when the first bad tire was discovered so they are not correct in saying that was never promised. 

  2) I will now have had to make a total of 4 or maybe 5 trips (I have lost count) and to have paid for multiple $30 or so charges to mount and balance due to 2X bad tires sent to me. I asked for reimbursement at IRS mileage rate and most states minimum wage for the HOURS AND HOURS of time I have had to spend on this and not even including the last two trips!

  3) They refused to send me a return label for the second bad tire and to replace it with one with no repair. I was promised 4 tires with NO REPAIRS - so latest expense as was in the email stream I uploaded was approximately $81 plus future $30 for mounting and balancing (and another trip and mileage/gas/hour or two MORE of my time).

  I have said I understand an honest mistake and I even can abide two suhc mistakes but they have not AND SHOULD do what they say they will and I should not lose over $300 of time and actual money due to their incompetence!

   

  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** ******

  Business Response

  Date: 11/30/2022

  Here are our responses the the customer's complaints below:

  1. *** ****** was never told that because he received one incorrect tire that he would receive a full refund for all four tires, not just the one incorrect one. We have apologized for his confusion over this many times, but we know who *** ****** spoke to and know for 100 percent certainty that we was not promised four free tires for returning one incorrect tire. *** ****** has even changed the name of who he spoken to over the course of his complaints.

  2. The incorrect tire was never installed - it was returned to us with a prepaid FedEx label for a refund - the refund was for $72.46 (the cost of one tire that he paid for) on October 3, 2022 with PayPal transaction ** ****************** Additionally, as stated in our checkout agreement that *** ****** agreed to when he placed orders on our website, we are not responsible for installation and/or service charges. We continued to apologize to *** ****** over his confusion over how the initial one tire refund would work – that he was refunded for the one incorrect tire that we sent him. He became increasingly angry, demanding we owed him reimbursement for the tire installation, his mileage to and from the tire shops and an hourly wage for his time in dealing with this situation. We denied paying him for his mileage and hourly wage but offered to reimburse him for the installation of one tire as another gesture of good will. We offered to do this even though it is not our policy to do so, and is included in our return policy and checkout agreement that customers must agree to before placing an order on our website. Mr. ******** partial refund for installation of one tire was issued on October 24, 2022 with PayPal transaction ** ***************** for $29.45.

  3. When *** ****** was told that he needed to return the incorrect tire for a refund (with a prepaid FedEx label as mentioned above, we also told *** ****** that if he still needed a correct fourth tire that he would have to repurchase it through our website. We gave him a one-time use coupon code for him to use to get that tire if he needed it – we offered this as a token of apology for sending the incorrect tire initially. The coupon code was to save 10 percent. 
  
  *** ****** placed the order for one Pirelli_Scorpion Verde A/S Plus II_245_60_18_105_H with 8/32 tread remaining on October 5, 2022. The invoice ID ** *** ******** He paid $65.21, ultimately saving $7.25 from his original payment because he used the coupon code that we offered him.

  Then, *** ******* sent us many emails claiming that 1) he wanted to return that tire because it needed to be repaired, and 2) he wanted to be reimbursed for the repair that he had made to the tire. We kept asking for a receipt for proof of making the repair, for photos of the damage and for the DOT code on the tire. We have asked for these many, many times and have never received them.

  *** ****** has additionally filed disputed transactions through his financial institutions, and we are managing further responses through that avenue. 

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  1) Their employee Andy, promised me a full refund on all 4 tires when the first bad tire was discovered so they are not correct in saying that was never promised. 
  2) I will now have had to make a total of 4 or maybe 5 trips (I have lost count) and to have paid for multiple $30 or so charges to mount and balance due to 2X bad tires sent to me. I asked for reimbursement at IRS mileage rate and most states minimum wage for the HOURS AND HOURS of time I have had to spend on this and not even including the last two trips!
  3) They refused to send me a return label for the second bad tire and to replace it with one with no repair. I was promised 4 tires with NO REPAIRS - so latest expense as was in the email stream I uploaded was approximately $81 plus future $30 for mounting and balancing (and another trip and mileage/gas/hour or two MORE of my time).
  I have said I understand an honest mistake and I even can abide two suhc mistakes but they have not AND SHOULD do what they say they will and I should not lose over $300 of time and actual money due to their incompetence!

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  As the merchant noted I have disputed transactions given that they have not acted on their own to make me whole for my losses nor have they done what they have said they would do. While I am still open to resolving this situation through the BBB and dropping the disputes for now my replies are more so that anyone else looking up BBB complaints against Champtires will know THE TRUTH and you can also rate them poorly as they deserve. The TRUTH is inserted in bold in their response.

   

  1. *** ****** was never told that because he received one incorrect tire that he would receive a full refund for all four tires, not just the one incorrect one. We have apologized for his confusion over this many times, but we know who *** ****** spoke to and know for 100 percent certainty that we was not promised four free tires for returning one incorrect tire. *** ****** has even changed the name of who he spoken to over the course of his complaints. [MY APOLOGIES FOR GETTING THE NAME WRONG AT SOME POINT, BUT TO BE CLEAR, BEFORE I PAID $212 FOR A NEW PIRELLI A/S 3 TO REPLACE THE SUPPOSEDLY INSPECTED AND PERFECT CONDITION TIRE THAT WAS RECEIVED BAD AND LOST FROM 36psi TO UNDER 20 OVERNIGHT AFTER INSTALLATION, I CALLED CHAMPTIRES AND THE CONVERSATION WAS THAT SINCE THE COST FOR THE NEW TIRE PLUS THE $119 I HAD PAID THE DAY BEFORE TO MOUNT AND BALANCE THE TIRES WAS MORE THAN WHAT I PAID THAT I WAS TO RETURN THE BAD TIRE AND CHAMPTIRES REP AGREED/STATED THAT I WOULD BE REFUNDED FOR ALL FOUR TIRES - THEM'S THE FACTS - NO CONFUSION!]
  2. The incorrect tire was never installed [THIS IS INCORRECT - LOOK AT THE PAPERWORK I UPLOADED - THE SEQUENCE WAS DAY 1 - TIRE SHOP MOUNTED AND BALANCED THE FOUR TIRES - DAY TWO - WENT TO GO SOMEHWHERE THE NEXT MORNING - TPMS WAS LIT - PRESSURE WAS UNDER 20PSI - I WENT TO GAS STATION AND USED AIR MACHINE (CAN SHOW YOU $2 CREDIT CARD CHARGE IF NEEDED) AND DROVE TO TIRE SHOP. TIRE SHOP DISMOUNTED THE TIRE AND NOTED THAT THERE WAS VERY BADLY DOBE REPAIR AND THE TIRE WAS NO GOOD - NOTE THAT BEFORE I BOUGHT THE TIRES I ASK FOR CONFIRMATION THAT ALL FOUR TIRES HAD NEVER BEEN REPAIRED - SO THEY BROKE THAT PROMISE BY SENDING ME A REPAIRED TIRE AND IT WAS NO GOOD BESIDES!] - it was returned to us with a prepaid FedEx label for a refund - the refund was for $72.46 (the cost of one tire that he paid for) on October 3, 2022 with PayPal transaction ** ****************** Additionally, as stated in our checkout agreement that *** ****** agreed to when he placed orders on our website, we are not responsible for installation and/or service charges. We continued to apologize to *** ****** over his confusion over how the initial one tire refund would work – that he was refunded for the one incorrect tire that we sent him. He became increasingly angry, demanding we owed him reimbursement for the tire installation, his mileage to and from the tire shops and an hourly wage for his time in dealing with this situation. We denied paying him for his mileage and hourly wage but offered to reimburse him for the installation of one tire as another gesture of good will. We offered to do this even though it is not our policy to do so, and is included in our return policy and checkout agreement that customers must agree to before placing an order on our website. [ANY AGREEMENT ON THEIR WEBSITE IS SUPERCEDED BY MY EMAILS WITH THEM TO THE EFFECT THAT THEY PROMISED ME 4 NEVER REPAIRED TIRES BU THEY ULTIMATELY SENT ME ONE BAD TIRE THEN REPLACED IT WITH ANOTHER ONE THAT HAD A SLOW LEAK AND WHICH WHEN I TOOK IT TO A TIRE SHOP THEY SHOWED ME WAS MARKED BUT HAD NOT EVEN BEEN REPAIRED BEFORE THEY SENT IT!] Mr. ******** partial refund for installation of one tire was issued on October 24, 2022 with PayPal transaction ID ***************** for $29.45.
  3. When *** ****** was told that he needed to return the incorrect tire for a refund (with a prepaid FedEx label as mentioned above, we also told *** ****** that if he still needed a correct fourth tire that he would have to repurchase it through our website. We gave him a one-time use coupon code for him to use to get that tire if he needed it – we offered this as a token of apology for sending the incorrect tire initially. The coupon code was to save 10 percent. 
  
  *** ****** placed the order for one Pirelli_Scorpion Verde A/S Plus II_245_60_18_105_H with 8/32 tread remaining on October 5, 2022. The invoice ID ** *** ******** He paid $65.21, ultimately saving $7.25 from his original payment because he used the coupon code that we offered him.
  Then, *** ******* sent us many emails claiming that 1) he wanted to return that tire because it needed to be repaired, and 2) he wanted to be reimbursed for the repair that he had made to the tire. We kept asking for a receipt for proof of making the repair, for photos of the damage and for the DOT code on the tire. We have asked for these many, many times and have never received them.

  [NOT TRUE - I CAN SEND ANYONE THAT WANTS THEM THE PICTURES AND EMAIL I SENT TO CHAMPTIRES]

  IT IS DISTURBING TO ME, NOT TO MENTION CONFUSING THAT THIS COMPANY IS ACTING THIS WAY. THIS SHOULD HAVE BEEN A VERY EASY SITUATION TO FIX, BUT WHOEVER IS MAKING THESE BAD DECISIONS IS THE PERSON WHO IS CONFUSED OR HAVING THEIR EMPLOYEES TELL THEM OTEHR THAN THE TRUTH OR ??? I HONESTLY AM AT A LOSS!

  
  
  Regards,
  
  
  
  ****** ******