Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midwest Shooting Center offers a 25% discount to members who sign up for their training package. The website is attached as a PDF. I signed up for a training package today. When i learned of the discount i went back to the business to inquire about it. I was told this is an error and will be corrected. it was based on old pricing. REMOVEDseemed upset that I asked about it, called is district manager and was told that it would not be honored. He did offer a couple of months free on my membership, but could not or would not quantify what that meant, even when asked. I asked why he was upset with me and he said he was not. He asked me if REMOVEDoffered me a free care and then said it was an error in advertising would I expect a free care - I said yes. He told me that these were unreasonable expectations and I should feel free to file a complaint with the Better Business Bureau. Here it is.

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-19-2024 I firearm (mossberg 500 12 ga shotgun) was sold to REMOVED. I examined the gun by hand and made a verbal agreement with the general manager (REMOVED) to purchase gun for $500.00 when it was checked in. At the same time and by the same person, an REMOVEDstyle rifle, SW99 handgun and a Sig REMOVEDp220 were also sold to Midwest Shoot Center (REMOVED). REMOVEDsold the REMOVEDrifle that day to an employee, and placed the shotgun in the back for compliance review by the compliance manager (REMOVED). The following Thursday I inquired about the shotgun and was told it wasn't ready, the Thursday after that I was told other customers guns (a S&W pistol with a holosun sight) wasn't working and was being looked at. On 6-4-2024 I inquired about the shotgun and was informed that REMOVEDwas purchasing it. I complained to the Assistant Manager, who said he would look into it, and gave me the email for corporate REMOVEDAfter talking with my father (who purchased the membership for my birthday gift) he said to cancel the membership. I then spoke to REMOVED(membership) about canceling. He said this happens all the time with management there and he had bee refused a gun before the customary 30 on floor requirement for customer purchase. REMOVED(sales associate) asked about it was then told that the barrel was bent by fractions (which I would dispute having held the firearm previously). I then informed her that that was yet another lie to which she said to call the REMOVEDof the store. Since then On 6-10-2024 I have been marked in the REMOVEDsystem as a "prohibited" individual for shooting there by the very REMOVEDwith a never expires date on said prohibition. I have contacted numerous store to get a hold of corporate numbers but haven't been able to find one. As of today (6-16-2024) I have e-mailed REMOVEDfor resolution but have yet to hear from him.

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes , I was pressed into signing up for a class that was for a year after I signed up for the class , about 2 months after I signed up for the class I had car issues which in the end after spending REMOVEDdollars on my vehicle, it wasnt going to pass inspection so I needed to buy a new car and then I lost my job and had to find a new job , which in the process I told the manager that I wasnt able to pay for this class and be able to afford it . I was told I signed a contract and they have REMOVEDpeople that show up all the time so they cant tell when I was never there, but you still have too sign up for the class to be able to take it , unless they are just letting people walk in and out of classes with no records

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 9/7/2022
  Total Amount 120.37
  
  I put a deposit over the phone for a firearm that was used.
  I never signed a credit card slip or authorization.
  I decided to purchase a new firearm at another store.
  I called Midwest Shooting Center (Pittsburgh) and told them I did not want the item.
  They told me they would refund my deposit less a small 10 % processing fee.
  I agreed, they did not refund, I disputed with my credit card company and they could not get the deposit back.
  Told me of a new FTC rule that the dispute from me must occur with 60 days of the charge.
  It was a 90 day hold on the initial transaction/sale so I could not get the refund in that manner.

  Business Response

  Date: 04/06/2023

  Customer called in requesting to cancel his layaway. As described, we explained the policy. As we do not retain payment information he was instructed to either provide card information for a refund over the phone or come in to the facility. Customer opted to come into the facility for the refund. He got busy with the holidays and did not come in, therefore his refund sat in his customer profile until this complaint in which we refunded him over the phone. Customer is satisfied with this refund. 

  Customer Answer

  Date: 04/06/2023

  REMOVED  REMOVED
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  REMOVED