Business ProfileforRiva Ridge Real Estate Services Inc.

I have never dealt with more incompetent people in my life. Absolute lack of communication from landlords. Apartment was not at all cleaned upon moving in and a horrific bug infestation that was never dealt with. Multiple messages were sent to the first landlord, an exterminator came and sprayed once, and no follow up ever again. My roommate and I just took matters into our own hands and purchased sticky traps and sprayed peppermint oil in all of the crevices and corners. We still were killing multiple centipedes daily. Around 2 months prior to moving out landlord INSISTED he needed to show the property every single Saturday at 1 pm, despite my roommate and I still inhabiting the place. We had to switch around our schedules since he would not reschedule or work with us on changing dates/times. Upon calling Riva Ridge and talking to a woman we were informed he cannot be doing this to us and he texted my roommate to apologize. We never once met him in person. Had a fence fall down in our small backyard and it was blocking the back door. This happened in July and after asking multiple times when it will be cleaned up it finally was cleaned and fixed a month before we moved out. It seemed as if our issues did not matter, as long as things were fixed for the next set of tenants. Never actually met the landlord in person, we only ever communicated over text, and it took numerous texts to get a reply from him. Now he is keeping our entire security deposit of $1,282.59 for "patching and re-painting." We are not getting a penny back. The images he provided of the "damages" left behind were exactly how the apartment looked the day we moved in and the day we moved out. The apartment needed cleaning and painted prior to our move in, but lets wait and use our prior tenants security deposit to fix everything is truly how this company works, and I found out the hard way. I will never stay with Riva Ridge again or anything even affiliated with them. 0 out of 5 stars.

Thank you for taking the time to illustrate some of the events during your stay with us that left you feeling ill at ease with Riva Ridge Real Estate Services. We are a service driven company and truly strive to promote a positive and comfortable experience with us. Please give the main office a call directly. We will be happy to discuss your experience as this does not align with our mission. We apologize and look forward to talking soon.