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Find a Location

Baierl Subaru has 1 locations, listed below.

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    Business ProfileforBaierl Subaru

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/1962

    Years in Business: 62

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    9545 Perry Highway, Pittsburgh, PA 15237-5545
    BBB File Opened:
    10/2/2019
    Years in Business:
    62
    Business Started:
    1/1/1962
    Accredited Since:
    6/1/1962
    Type of Entity:
    Corporation
    Business Management
    • Mr. Lee Baierl Jr., General Manager
    Contact Information

    Principal

    • Mr. Lee Baierl Jr., General Manager

    Customer Contact

    • Mr. Lee Baierl Jr., General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/07/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    I am sending this email to address an issue I encountered while purchasing a vehicle from this dealership. I purchased a vehicle from Baierl Subaru on 2/10/23. More than two months passed and I hadn't received my vehicle registration in the mail. I submitted an inquiry through PennDot to find out what the delay is. I received an email response from PennDot on 4/19/23. He was unable to verify my vehicle registration based on the information that I provided. I reached out to the dealership the next day. I spoke with a woman named Lindsay in the titling department and she verified over the phone that my vehicle registration had not been submitted. She assured me that I would be submitted the next day and that I would receive my vehicle registration before the 90 day expiration of my temporary tag. A few weeks passed and I still did not receive my registration, so I submitted another inquiry through PennDot on 5/3/23. I received a response from PennDot on 5/5/23. He was unable to confirm receipt of my registration yet again, as it hadn't been submitted. I called the dealership on 05/05/23 to find out why. I received a call back from a woman named Lori who identified herself as the office manager of Baierl Subaru. She confirmed that my registration still had not been submitted. At this point 84 days had passed from the date of my vehicle purchase and my registration had not been submitted to PennDot. Lori was dismissive of my concern, and mentioned that my registration was not the only one that wasn't submitted and that she would file an extension before its expiration. I am submitting this message out of concern for myself and other consumers, that Baierl Subaru is not completing the required documentation on vehicle purchases within the time frame outlined in Pennsylvania vehicle registration laws. My concern is that customers, including myself may be driving without valid vehicle registrations due to Baierl Subaru's failure to submit it to PennDot in a timely manner.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Courtney H

    1 star

    03/17/2023

    I bought a used car in October and have nothing but issues since transmission, muffler, brake issues, hole in hoses. They took it in from November 8- January 25 gave me back my car with check engine light. When I called to have it looked at they told me they can look at it but would not be able to fix issues free of cost due to warranty being over. Then sent me a bill for loaner car daily tax but my car still isnt fixed.

    Local BBB

    Better Business Bureau of Western Pennsylvania

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