Business ProfileforFull Service Network

I do not recommend this company at all. We used their business services for some time. They could not do what we needed them to do, they tried to come up with some work arounds that kind of sort of did a little bit, but could not even handle basic functions that any business would need.If you have a small office, the business services that they offered to us might be OK, but if you are more than a few people, it just would not work. At least not for us.We gave them a couple of years.The reason for the review is that they had us sign a 5 year contract when we started.Now, a couple of years after cancelling their service and returning their equipment as they told us to, they say they owe us the remainder of the contract for $22,000.00 and sent it to a collection company. Yes thats right, $22,000.00 ADDITIONAL. Every bill which was approx. $450 / month while was used the service was paid in full.We used them from December 2018 until December 2020, so around 2 years, paid them around $450 per month during that time. And then after we gave them that long to get things figured out and working, we had enough, and cancelled. They tried the whole contract thing then. Everything was paid that was used up until that date. This $22,000 is for 3 more years of the term, WHICH IS MORE THAN THE $450 per month billing would have been for an additional 36 months.We now use 8x8 for our phone service, and it does everything we need, plus more. We would have never left full service network if it worked like it should have.We used them, thinking that a local company here in ********** would be a good option, we are out in the ******** Township area, so thought that would work well. But their business practices are absolutely terrible. After all of the problems we had, now they want $22,000 sent to a collection firm. Instead of earning business and improving their services, they try to force long contracts and collect money that way. What a pathetic way to do business.