Complaints

This profile includes complaints for Allegheny Health Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allegheny Health Network

  120 Fifth Avenue, Suite 2900 Pittsburgh, PA 15222

• 

  Allegheny Health Network

  320 E North Ave Pittsburgh, PA 15212-4756

• 

  Allegheny Health Network

  490 E North Ave Ste 102 Pittsburgh, PA 15212-4740

• 

  Allegheny Health Network

  PO Box 400531 Pittsburgh, PA 15268-0531

• 

  Allegheny Health Network

  2580 Haymaker Rd Ste 201 Monroeville, PA 15146-3500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a surgery a year ago and paid my bills after my surgery. Allegheny health network is now trying to charge me $64.31 after I still spoke to the director of billing in February of 2025 and I was advised to not pay and to not worry about it. After I called on August 9 of 2025 to attempt to resolve the billing AGAIN and explain what I was promised I logged back in online today and now the bill is $319.09. There is shady billing practices going on, lack of care, and nobody I can talk to. The billing dispute department was rude to me and did not help. Even prior to surgery it was estimated that my bill from the billing department was 94 dollars that I paid in the attached email back in November of 2024. This is clear greed and poor billing practices and somone who works in a billing department myself, I will not stand for false expectations and being misled. I even have an email following my surgery that I qualify for billing *************** cant seem to get any help and being threatened for collections that were not billed correctly and told that it would be taken care of. I have attached proof of my final payment in November of 2024, the bill I recieved being past due, the email that I qualify for billing protections. If this is not resolved it will be paid via credit card and disputed as I shouldnt be dealing with lies and misinformation due to incompetence within billing practices and company negligence

  Business Response

  Date: 08/23/2025

  8/23/2025
  Better Business Bureau
  Complaint ID # ********
  Dear ***** ******,
  Thank you for the opportunity to respond to the concerns expressed by ***** ***** that you shared in a letter dated 8/9/2025 and received by the ************* ********************** on 8/**/2025. ********************** places great importance on the resolution of concerns that are expressed by our patient and/or their family members.
  I understand that ***** ***** has the following concerns with Allegheny Health Network:
  Mr. ***** made calls to Allegheny Health Network to resolve billing concerns regarding his 8/14/2024 services at *********** Surgery Center with unsatisfactory resolution.
  
  We would like to thank you for bringing Mr. ****** concerns to our attention, and for providing us with the opportunity to address them. Mr. ****** concerns were immediately shared with the appropriate leadership for investigation and ************ response to Mr. ****** concerns, we have determined:
  Internal errors were identified with Mr. ****** account. The appropriate corrections and adjustments were placed to resolve.  
  Allegheny Health Network reached out to Mr. ***** to advise on the adjusted account balance.
  ***** ******,thank you again for sharing ***** ****** concerns. We will utilize the feedback you have shared in our efforts to continually improve our services. I wish all the best for his good health and well-being.
  Please let me know if you have any additional concerns or require additional information.
  
  Sincerely,
  ******** Case
  ******** Case, MBA
  Revenue Cycle Supervisor, ************* **********************
  Customer Service
  4 *******************************************, 4th Floor
  ********************

  Customer Answer

  Date: 08/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  the attached amount and adjusted amount has been attached for record purposes. Thank you 
  
  the full amount has been adjusted and no further billing will apply to me. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received lab services at *** on 5/23 for blood work for a medication I take and its something I have to do quarterly. I mentioned that because I usually go to AHN for my labs and never have an issue. Unfortunately with this visit I am having a difficult time with the billing department. I received a bill that was much higher than usual. My bill is usually about $25, the amount my insurance has me pay. But this time my bill was $217. So, after looking over everything it turns out that *** billed bill prior insurance (thats been inactive for months) instead of billing my current insurance (although I provided *** with my new insurance information at the beginning of the year) and theyve even billed my current insurance correctly throughout this year, but for some reason they billed my prior insurance with this past visit. So, I thought this would be a simple fix by reaching out to them to inform the billing department that they billed the wrong insurance. Instead, I get a response saying that they didnt bill the wrong insurance and that I need to reach out to my insurance company to verify. This was not true because Ive already taken the time to verify that they actually did billed the wrong insurance and I actually received an EOB from my previous insurance company (in this case, ****) stating that *** sent them a claim from services received received on 5/23 and it was denied because my policy was inactive. I also reached out to my current insurance company (****) and they stated that *** never sent them a claim for that date. I relayed this information back to *** and theyre still disputing the information. Like how? Yes, I got angry after that and had a choice of words and now they wont respond to me to fix THEIR mistake. Nonetheless, this is unprofessional on their part and need to fix their mistake. Im not paying this bill as its not the correct charge and it needs to be corrected.

  Business Response

  Date: 07/25/2025

  7/25/2025
  Better Business Bureau
  Complaint ID # ********
  Dear Better Business Bureau,
  Thank you for the opportunity to respond to the concerns expressed by **** ******** ID # ******** that you shared in an email dated 07/22/2025 and received by the ************* ********************** on **/22/2025. Allegheny Health Network places great importance on the resolution of concerns that are expressed by our patient and/or their family members.
  I understand that *********** has the following concerns related to his Services with Allegheny Health Network from 05/23/2025:
  Mr. ******** expressed his dissatisfaction with Allegheny Health Network due to issues with billing the proper insurance for services rendered, which caused him to be billed an incorrect amount. Despite multiple attempts to correct the issue with ***************** Mr. ******** feels that his concerns were not properly addressed. 
  We would like to thank you for bringing **** ********* concerns to our attention, and for providing us with the opportunity to address them. Mr. ********* concerns were immediately shared with the appropriate leadership for investigation and follow-up. In response to Mr. ********* concerns, we have determined:
  After a thorough investigation, it was identified that the incorrect insurance was billed for his services rendered on 05/23/2025. The insurance information was updated, with the disputed service date now being billed to *****************************
  Education has been provided to the ************* ********************** regarding Mr. ********* correspondence concerns.
  Better Business Bureau, thank you again for sharing **** Mithcells concerns. We will utilize the feedback you have shared in our efforts to continually improve our services. I wish all the best for him good health and well-being.
  Please let me know if you have any additional concerns or require additional information.
  Sincerely,
  The ************* ********************** Management Team
  Allegheny Health Network

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started having issues with *** very recently. They are almost the only network that is in my health insurance plan, and now they make it quite difficult to access health care. 1st of all, as of 7/7/25 they no longer accept cash or check for ******, deductibles and bill payments and require debit and credit cards. How are underbanked patients supposed to pay their bills? Not everyone can get a CC, and more and more people are not using their debit cards for security reasons, myself included. in **, coins and currency, issued by the government, are legal tender for all debts, public charges, taxes, and dues. Since healthcare and necessary medical treatments are not smth a person can opt out, discrimination against cash only customers should not be allowed in ************************** facilities. 2nd, in order to utilize their services they now require MFA via sms text. My phone does not accept texts and sms anymore, again, so much scam and spam happening over the texts, plus, when I abroad, which is quite often, I am being charged in roaming for every single sms text I get from them, and others, so I disabled that. Now they say I cannot access my medical records and appointments and test results without an sms confirmation. For example, I have an appointment that is scheduled in August, and they put me on a waiting list. However, earlier appointments offerings are sent only through sms text requiring to log into their portal again with sms text for MFA. The doctor's office no longer calls with earlier appointments availability. This practice puts patients at risk of not receiving timely care, especially elderly people who are already struggling with all these new technologies and modern devices, or against lower income who cannot afford smartphones or expensive phone plans, or against people who just took their privacy and security into their own hands. Please, revise your practices to accommodate all types of patients. Healthcare is a right, not an option to choose.

  Business Response

  Date: 07/17/2025

  7/16/2025

  Complaint ID #********

  Dear Better Business Bureau,

  Thank you for the opportunity to respond to the concerns expressed by Ms. *********** ID # ******** shared in an email dated 7/8/2025.Allegheny Health Network places great importance on the resolution of concerns expressed by our patients and/or their family members.

  I understand that Ms.*********** has the following concerns related to her Services with Allegheny Health Network.
  Ms. *********** has advised frustration with Allegheny Health Networks digital payment initiative and their refusal to take cash/check payments. Also, Ms. *********** advised she is dissatisfied with Allegheny Health Networks MyChart authentication process for her records.

  We would like to thank you for bringing Ms. *********** concerns to our attention, and for providing us with the opportunity to address them. Her concerns were immediately shared with the appropriate leadership for investigation and ************ response to Ms. *********** concerns,we have determined the following.

  **** digital payment initiative only applies to payments required when a patient is seen in person by a provider, such as a co-pay. If a patient is unable or unwilling to pay via digital means, we will either accept the cash payment or bill post service, whichever is more convenient for the patient. *** also has exceptions to this policy to accommodate individuals, or groups which only option is cash payments.

  Our patients health and experience is a top priority for AHN.  This change will in no way impact a patients treatment or access.  **** post service billing remains unchanged. 

  At AHN, we take the security of your health information very seriously and want to ensure you have a safe and reliable way to communicate with us. We use a security measure called "Multi-Factor Authentication"(MFA) to help protect your MyChart account. Think of it as an extra lock on the door to make sure only you can get in. This helps us verify it's really you when you log in.

  We understand that MFA can sometimes be challenging, and not everyone has easy access to the technology it requires. That's why we also offer other ways to communicate with us, such as phone calls and email.

  ******* offers several options for how you receive important information. To manage these preferences:

  Log into MyChart.

  Go to "Account Settings".

  Select "Communication Preferences". Here, you can choose how you want to be contacted for different types of information, like appointment reminders or billing notifications.

  In many sections, you'll also find "Advanced Settings" for even more customization.

  If you have a question about MyChart, please contact the MyChart Support Team at ************** ***************) Monday-Friday 7:00am to 5:00pm and Saturday from 7:00am to 3:00pm, or send an email to *************** with your name, date of birth, and a phone number where we can reach you.

  Thank you again for sharing Ms. *********** concerns.We will utilize the feedback you have shared in our efforts to continually improve our services.

  Please let me know if you have any additional concerns or require additional information.

  Sincerely,

  The ************* ********************** Management Team
  Allegheny Health Network

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please, have the business to read THEIR OWN STATEMENT NOTIFICATION TO PATIENTS, and I copy and paste from AHN patient account:

  "We're Digital!
  Starting July 7, *** will no longer accept cash or check payments for medical services. This change will be in effect at your doctors office and any AHN hospital, urgent care center, or other location."

  In other words, this is the directive all my doctors offices that I am visiting will get. It clearly states: cash/check will not be accepted. 

  This contradicts to the Business' respond about accommodations to patients who are not able/not willing to pay with debit/credit cards. There is not a word about that, no asterisk, no nothing. I am following what business posted as a notification. If business states publicly that cash will not be accepted, but indeed they will make "exceptions" for underbanked patients, when what is the purpose of the statement notice? To mislead patients and deter them from using the service thinking that their method will be rejected?  It just looks like dirty tactic. The statement that I copied and pasted from *** account clearly delivers the message to all patients. 

  At the same time, in PA businesses can post a note that bank notes $50 or more will not be accepted, so businesses must accept cash. I have contacted legislators on the matter and to support "the Payment Choice Act" by Sen. ********** I reserve the right to share this correspondence with Legislative body of PA Senate and Federal authorities.  

  As for MFA for MyChart, Business states  they are aware that not everyone has access to technologies MFA requires, then the question is: what option to access MyChart is available for people who do not have access to technologies required by MFA?  And what option to access my chart with all the test results and doctors notes and medications is available for patients seeking medical treatment abroad (like myself) when texts with MFA codes simply could not be received because american cell phone carriers simply do not work outside of US? 

  
  Regards,
  
  Ekaterina Krivonogova

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont appreciate how aggressive the staff is about my food. I have diabetes, not a carb diet and even tho I can put an item on my menu and it doesnt show up, that shouldnt warrant another authorization from the doctor.

  Business Response

  Date: 06/17/2025

  Dear BBB, 

  We have addressed the following concerns and notified appropriate leadership at the hospital.

  Sincerely, 

  The Patient Experience Team

  Allegheny Health Network. 

   

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/25/25 *************************** is the former boss of my fiancee. I applied for and had an interview for the position in the attachments I have submitted. As soon as Mr. ******* seen me he knew who I was. He had someone from the department show me around as to what I would be doing then he was to interview me. He didn't even do my interview he had someone else do it.I know for a fact that they are extremely short staffed and they are in desperate need for employees in this position. But because he didn't like my fiancee he is discriminating against me. Also I feel I am getting discriminated against due to the fact that I have fibromyalgia. Just because my fiancee worked there (in a different position) does not have anything to do with me. And just because I have fibromyalgia does not mean I am incapable of doing this job.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************************************. Could not be admitted due to lack of beds. 3/8 ER Doctor diagnosed and treated for pneumonia. Still in ER 3/9.3/9 late afternoon neurologist came in for 5 minutes and wanted to do test on 3/10.3/9 still no beds and sat in hallway outside nurses station in wheelchair due to lack of rooms in ER.Was discharged on 3/9 at approximately 4-5 pm.Left with 3 prescriptions (********* and antibiotics for pneumonia).Received bill from *** for $225 under code 351 for head CT. Our cost thru BCBS is $150 for CT scan which I then called and questioned billing department.Itemized bill from AHN showed room and board which is $225 copay but was not charged but head CT code was charged.*** agrees should have been code 0120 room and board but doesnt know why billing coded that way Their reason for the $225 charge instead of ER charge of $125 is he received inpatient care due to neurologist stopping by for 5 minutes and did not see an ER Dr ********* not see any other doctor after because I was *********** need for neurologist on 3/9 because on 3/8 was diagnosed with pneumonia and head CT was normal. Have not seen or heard from the neurologist since being discharged. Did not need or ask for neurologist and not sure why ER requested since head CT was normal and diagnosis of pneumonia was made and treated on 3/8.Was never admitted or assigned a room at the hospital. Was removed from ER room, sat in the hallway on 3/9 in a wheelchair due to lack of ER rooms and discharged. Had to dress in hallway so I could leave.Terrible treatment, unnecessary request of neurologist and outrageous coding and billing by ***

  Business Response

  Date: 04/15/2025

  4/15/2025
  Better Business Bureau
  Complaint ID# ********
  
  
  Dear BBB,
  Thank you for the opportunity to respond to the concerns expressed by ******* RossMarano that was dated April 10th, 2025, and received by the ************* ********************** on April 10th 2025. Allegheny Health Network places great importance on the resolution of concerns that are expressed by our patients and/or their family members.
  I understand that ******* Ross ****** has the following concerns with Allegheny Health Network:
  Mr. ****** has advised of dissatisfaction with the coding, service classification, and cost share applied, along with the care rendered for date of service 3/8/2025-3/9/2025. Mr. ****** is disputing the bill received for the inpatient co-pay of $225.00.
  
  We would like to thank you for bringing Mr. ******* concerns to our attention, and for providing us with the opportunity to address them. Mr. ******* concerns were immediately shared with the appropriate leadership for investigation and ************ response to Mr. ******* concerns, we have determined:
  Several departments collaborated on reviewing this case including Coding and **************** They have confirmed the coding and charges are accurate based on the medical documentation. Additionally, the ** classification was appropriately upgraded to an Inpatient Admission on 3/8/2025 due to the physicians orders. The criteria for inpatient classification was met and approved by ************************************, resulting in processing the claim with $225.00 co-pay.  
  The care concern has been forwarded to our Patient Experience Team to review the care rendered and it was concluded the care and treatment were appropriate. Attempts to communicate the outcome to Mr. ******* spouse have been unsuccessful, as the spouse refused to acknowledge the culmination of the review.
  
  Thank you again for sharing Mr. ******* concerns. We will utilize the feedback you have shared in our efforts to continually improve our services. I wish all the best for her good health and well-being.
  Please let me know if you have any additional concerns or require additional information.
  Sincerely,
  
  The ************* **********************
  **********************
  

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The Neurologist who requested the ************** was ***************** *****.  She came to ** on 3/9 for 5 minutes and wanted to do an *** on 3/10.  **** was discharged from the ** on 3/9 (approx 1 hr after Dr ***** ***** ***** visit) and the *** was performed on 3/17 at the *** Health and Wellness Center.  **** had been diagnosed on 3/8 and treated by ** Doctors in the Emergency Room and sent home with3 prescriptions (*********,, ********* and amoxicillan for treatment for pneumonia).  Don't' know why Dr. ***** ***** stopped by since he had already been diagnosed with pneumonia on 3/8 and released with prescriptions for home continuing treatment for same. We did not request Neurologist, hospital did.
  
  Since having 3/17 *** and results posted on *** My Chart, have never been contacted by Dr. ***** ***** regarding the results (which were normal for 85 yr old) or has she followed up on those results.
  
  Absolutely no need for inpatient care in the ** for Neurologist since pneumonia was diagnosed and treated 3/8 n ** by ** Doctors and released 3/9 with that diagnosis and treated at home for same. So ** charge should be $125 not $225 in patient care.
  
  Regards,
  
  **** ******

   

  Business Response

  Date: 04/24/2025

  4/23/2025
  Better Business Bureau
  Complaint ID# ********  
  
  
  Dear BBB,
  Thank you for the opportunity to respond to the concerns expressed by ******* RossMarano that was dated April 16th, 2025, and received by the ************* ********************** on April 16th, 2025. Allegheny Health Network places great importance on the resolution of concerns that are expressed by our patients and/or their family members.
  I understand that ******* Ross ****** has updated his concerns with Allegheny Health Network. 
  In response to Mr. ******* updated concerns, we have determined:
  Several departments, including senior leadership and the grievance committee, collaborated with Patient Experience to confirm that the care and treatment you received was appropriate. Specifically, our assessment indicates that you underwent an appropriate medical evaluation and received specialist consultations aligned with your presenting needs. During your visit, you were admitted to an inpatient level of care, necessitating the assignment of a dedicated inpatient care team to manage your treatment. While you remained physically within the emergency department, the level of care provided was consistent with that delivered on our inpatient units.
  
  Patient Experience has responded to the patient directly. The patient balance is a result of a contractual obligation Mr. ****** has with his insurance payor and by regulation is the patients responsibility.   
  Thank you again for sharing Mr. ******* concerns. We will utilize the feedback you have shared in our efforts to continually improve our services. I wish all the best for her good health and well-being.
  Please let me know if you have any additional concerns or require additional information.
  Sincerely,
  
  The ************* **********************
  **********************

  Customer Answer

  Date: 04/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** submitted a claim to my insurance on multiple occasions that was denied, even though I was seeing a PCP. Over and over, I've just been told to contact my insurance company rather than the company working with the insurance company (which literally owns their offices) to get it resolved. I've been on the phone with both Highmark and ***, neither is helpful and BOTH have customer service **** that do not speak English very well. I was told *** isn't allowed to contact the insurance company, which is insane. That cannot be true or logical. Between myself and my employer, the insurance company has received probably $3K per month, just for *** to not code something that can be properly taken care of. People that don't even pay for insurance are better off at this point because you are legalized scammers. You're a shameful business.

  Business Response

  Date: 04/09/2025

  4/9/2025
  Better Business Bureau
  File # ********
  
  
  Dear BBB,
  Thank you for the opportunity to respond to the concerns expressed by ***** ******* that was dated April 8th, 2025 and was received by the ************* ********************** on April 9th, 2025. Allegheny Health Network places great importance on the resolution of concerns that are expressed by our patients and/or their family members.
  I understand that ***** ******* has the following concerns with Allegheny Health Network:
  Mr. ******* is upset that he has been billed for a claim that was denied by his insurance despite multiple attempts to resolve the issue with Highmark and Allegheny Health Network.
  
  We would like to thank you for bringing Mr. ******** concerns to our attention, and for providing us with the opportunity to address them. Mr. ******** concerns were immediately shared with the appropriate leadership for investigation and follow up. In response to Mr. ******** concerns, we have determined:
  A review by our coding department determined that an additional diagnosis code was supported for this date of service.
  Our Insurance Follow Up team made corrections to the coding for date of service 10/22/2024 and submitted a corrected claim to Highmark for processing.
  Mr. ******* was contacted by phone and advised of the actions taken on his account to resolve his billing concerns.  
  Thank you again for sharing ***** ******** concerns. We will utilize the feedback you have shared in our efforts to continually improve our services. I wish all the best for her good health and well-being.
  Please let me know if you have any additional concerns or require additional information.
  Sincerely,
  
  The ************* **********************
  **********************

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have told the billing department at Allegheny General over and over again how to file a claim against my insurance - which is government-provided insurance similar to ********** yet they still don't know how to follow simple directions or do their job. I am tired of having to repeatedly tell them how to do their job as it takes time out of my day and I am not getting paid for this. Please deduct the balance on my bill from their paycheck as I think that is the only way they will learn.I am now being billed $605 for Diagnostic Radiology and "special otorhinolaryngologic service" for my VFSS that I had done on January 28th. Apparently they cannot read and said that the current referral/authorization I had from the VA was invalid and didn't cover this appointment. The VA authorization covered me from 07/22/24-01/29/25 and my appointment was on 01/28/25. So the authorization is still valid. ***LEARN HOW TO DO YOUR F**** **** JOB.****>>>>>>>RESUBMIT THE CLAIM. >>>>>>>I SHOULD NOT BE BILLED PER THE MISSION ACT AS I AM A VETERAN.The VA authorization number is **************** should sent the claim to VA CCN Optum P.O. ***************************** Fax: ************

  Business Response

  Date: 04/14/2025

  4/14/2025

  BBB

  Ref: Liber,Mei-Ling            Complaint #********
  

  Dear BBB,  

  Thank you for the opportunity to respond to the concerns expressed by ***-**** ***** (Complaint # ********) that you shared in an email dated 04/08/2025 and received by the ************* ********************** on **/08/2025. Allegheny Health Network places great importance on the resolution of concerns that are expressed by our patients and/or their family members.
  I understand that ***-**** ***** has the following concerns related to her Services with Allegheny Health Network from DOS 01/28/2025:
  Ms. ***** wishes for her services to be billed to the *********************** for payment.
  

  BBB,

  on behalf of Allegheny Health Network, we would like to thank you for bringing ***-**** ****** concerns to our attention, and for providing us with the opportunity to address them. Ms. ****** concerns were immediately shared with the appropriate leadership for investigation and follow-up. In response to ********* concerns, we have determined:
  A claim was submitted to the *********************** on 01/30/2025 for Ms. ****** 01/28/2025 services. On 2/26/2025 Allegheny Health Network received a denial on this claim for lack of authorization on file. There was one call received by Allegheny Health Network regarding this date of service. On 3/19/2025 the caller was advised of the denial. A call was placed to the ************************ Allegheny Health Network was advised that there was no authorization on file for date of service 01/28/2025. A billing statement was sent to Ms. ****** In follow-up to Ms. ****** complaint, a second call was placed to the ************************ The representative advised Allegheny Health Network that the newest authorization was labelled differently and was cause for the previous representatives misinformation. The claim is currently under an additional review with the ************************ *********************** call reference numbers that Allegheny Health Network was provided are available to Ms. ***** upon request.
  

  BBB,

  thank you again for sharing ***-**** ****** concerns. We will utilize the feedback you have shared in our efforts to continually improve our services. I wish all the best for her good health and well-being. Please let me know if you have any additional concerns or require additional information.

  Sincerely,

  ************* **********************
  **********************

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I will change this rejection to "accepted" once the customer service department at ******************************************* figures out how to do their job and fixes their incompetence with billing to my insurance. It's not rocket science and really not that hard. They didn't even need to call the VA if they simply understood that all they needed was the authorization number on the claim. This document can be found when I scheduled my appointment with otolaryngology. LEARN HOW TO PROCESS GOVERNMENT INSURANCE CLAIMS. ITS REALLY NOT THAT HARD.
  

   

  Regards,
  
  ***-**** *****

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2024, I scheduled a new patient appt with *** Rheumotolog, for April 11, 2025. . In the beginning of March I got a phone call from that office to reschedule that appt. The doctor wont be in the office. So I was given one for April 4, 2025. Today, being March 24, I received another phone call from this office telling me to come tomorrow because the doctor wont be there yet again. I cant be there tomorrow I told them. The next available appointment for me is in September of 2025. Even though I had 2 scheduled and they said the doctor wont be here. So thats my fault? To wait over 13 months from making the appointment. After you gave me 2 then canceled them. Im not waiting until September I will file complaint after complaint. You cant do this to patients.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hospital was overpaid and will not assist with getting refund . I have bee n trying to find someone to help me since November 2024

  Business Response

  Date: 03/21/2025

  3/21/2025
  Better Business Bureau
  File # ********
  
  
  Dear BBB,
  Thank you for the opportunity to respond to the concerns expressed by ***** **** that was dated March 19th, 2025 and was received by the ************* ********************** on March 19th, 2025. Allegheny Health Network places great importance on the resolution of concerns that are expressed by our patients and/or their family members.
  I understand that ***** **** has the following concerns with Allegheny Health Network:
  Mrs. **** is upset Allegheny Health Network has not refunded her for an insurance-issued consumer spending overpayment.  
  
  We would like to thank you for bringing Mrs. ***** concerns to our attention, and for providing us with the opportunity to address them. Mrs. ***** concerns were immediately shared with the appropriate leadership for investigation and follow up. In response to Mrs. ***** concerns, we have determined:
  Allegheny Health Network processes returned funds back to the original source of payment. The credit on Mr. ****** account is related to an insurance payment.
  The credit balance was reviewed with the insurance payor and was approved to be directly refunded to the patient based on the remittance.
   Mrs. **** was contacted via phone and advised of Allegheny Health Networks credit balance policy. Mrs. **** has been updated on the refund status and Allegheny Health Network steps moving forward.
  Thank you again for sharing ***** ***** concerns. We will utilize the feedback you have shared in our efforts to continually improve our services. I wish all the best for her good health and well-being.
  Please let me know if you have any additional concerns or require additional information.
  Sincerely,
  
  The ************* **********************
  **********************

  Customer Answer

  Date: 03/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ****