Complaints

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• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Travis and Mike came into my home they did an upstairs bathroom and then downstairs shower paid in full for both projects. The shower floor is pooling water and will not go down drain due to shower floor nor being in correctly now I'm having a mold smell. They were also paid 4600 to do railing and banister replacement and stated that the shower floor would be replaced same time as railing and banister installation. We'll I get promised that they will come on certain days they don't show and will not respond to texts/calls. I only received 1 invoice for upstairs bathroom that I received in text message form and he openly (travis) that is openly admits to bumping up the invoice for legal purposes. Pay attention to invoice as I paid 7k for the bathroom not 10k

  Business Response

  Date: 07/05/2023

  I am writing in response to the claim 20108292. I have to be honest here from the moment all this
  started with reviews on other plat forms and stuff from ******* I have been confused, and a little hurt. I
  felt that our relationship was great. After doing the first upstairs bathroom we then as a separate
  project did the master bathroom also. Through the process of these we had to constantly fix things that
  we had already done. ******* husband ****** would come home from work and repeatedly touch the
  wet drywall mud which would then need sanded and skimmed again. He also leaned on upstairs tub
  after was told not to and we had to reseal tub to floor. We had to paint areas again.

  The barn door upstairs after installed he somehow dinged the door and it needed replaced after new one was ordered.
  The issue with the floor downstairs is because ****** came home from work after we just laid tile down
  and walked into shower. We showed up next day and there was his level laying across the tile. *******
  proceeded to tell us he “walked his fat ass in there I had to tell him to get out”. After bathroom was
  complete and water finally got ran we noticed that there was 2 feet impressions on the floor that where
  holding water in the exact spot we found ****** level. I had addressed ******* about the situation and
  I did state that since it’s my work I want it done correctly so we again would fix something that he had
  messed up. It was however also discussed that it would be done with her paying half the cost to fix it.
  

  We where at this point supposed to do a separate job installing a new railing for her which I said we
  could fix shower floor while doing railing. We still had many add on things we were doing which we have
  never been paid for like installing new light over vanity in master bathroom. Also installed 2 new faucets
  in master bathroom and hung mirrors in upstairs bathroom. We also took out a door and closed it off
  with drywall and fully finished painted and added baseboard in upstairs bathroom which led to other
  bedroom. We never got paid for any of that extra work. I proceeded to order the materials for the
  railing which was with my money! As a company we do not take money from people for a job until we
  show up with materials and work the entire first day. Depending on length of job we then may ask for
  small deposit but never the entire balance of the job.

  The whole job was estimated at $4600 which we never again took a dime for!! We still had never got money for extra work we had done.

  The materials had taken awhile to come in and I spoke with her a couple time updating on that. When they did come
  in I spoke with her after she called me from a random number letting her know we could probally get
  there by end of week. However we where on a big job so may run over. On Thursday it was asked if we
  could come Monday. Everything was ok and she said yes. Friday morning while I was at other job trying
  to finish my phone started blowing up with 1 star reviews aswell as 136 text messages. Our office
  number aswell had 117 text messages. When I responded to her at first I told her this was now a hostile
  environment now. She kept insisting that we never planned on coming and we stole money. She tried to
  demand we gave her materials and she would find someone else to do work.

  I informed her to contact my attorney I was done. She then on office phone later that night proceeded to tell my fiancé who
  works office that I have hit on her many times. She also in my texts told me she did not care about
  shower floor after I stated she admitted it was ******. She then proceeded to try and make a time she
  left money for a deposit from bathrooms out like I had stolen that from her stating “ sure sounds like
  you took from me”. She then said that she was going to try and destroy my buisness and sue me aswell
  as my friend personally!! Again I have taken nothing for any other jobs except bathrooms which have
  been completed. I am owed $1900 for the extra work that was done and we never received. This is way
  to hostile to now fox bathroom tile and as she stated she does not care about it. I am not sure how any
  of this can be resolved but I feel very violated over all of this. I am a new company and I pride myself on
  hard work honesty and showing up! There is two invoices that she has been sent saying one. And also
  they were both for cost of jobs only. This talk about I raised it is another nonsense thing to make me
  look bad. I will admit we have had a convo like that because she stated she needed invoices for her
  suing the people who owned house before and wanted to add that work into what she wants from
  them.

  I hope this can all just go away and I will forget about my losses but I cannot forget about how she
  will try to run me into ground with lie after lie I have children I need to house and feed this the only
  income we have. It’s wrong that just anyone can put any kind of review they want without any proof. I
  hope this is what is needed and again I hope this goes away. I am sorry for anything I may have done to
  get on your wrong side but I am not a thief nor a liar! I have never had any issues with any other
  customer ever. I have nothing but raving reviews until this one all of my stuff is done by word of mouth.
  If any new customers see these reviews I now lose the opportunity possibly of building my business. I
  hope that she can find it in her heart to stop making all these lies and stop doing all this stuff because I
  do not know what I will do for my family.

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  From: ******* *********** ***********************>

  Date: Wed, Jul 5, 2023 at 9:09 AM
  Subject: ********* ***** ********
  To: <[email protected]>
  
  
  Response...please feel free to read postings...these are snap shots of  text messages showing that he verified that he took money from my home for work not completed. Also please find attached multiple messages sent to Travis the owner of the company regarding returning to the home to complete the work paid for and would not respond or show up to finish work.
  

  See Attachments

  Regards,
  

  
  
  
  ******* ***********