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Business Profile

Home Improvement

A Hand Up LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with Jason Buckner, owner of A Hand Up LLC, to perform a job of interior demolition on my 3-story commercial building located @ **** *********** **** *********** ** ****** The original quote/estimate for the work to be done was dated 8/18/2022 & signed by both parties. Demolition began Tue. 8/20/2022. The workers were late to arrive everyday but that was not an issue at first. On 8/24/2022, Jason informed me he would need an additional 2 dumpsters to haul away debris from the job (originally estimated the need for 2 dumpsters, which were filled & removed from site). I agreed to the additional cost of $1,700 including removal of studs (ceiling joists) from 1st floor to expose ceiling above. When Jason informed me the job was completed, he and I walked through the building. I pointed out several problems with the work, i.e., workers had removed the public water meter & water supply line/valves in the bathroom, in the basement &removed 1st floor bathroom fixtures, all without my authorization. I estimated the cost of repair to be approx. $500 & deducted that amount from my final payment of the invoice(s). I discovered a week later that the workers had also removed the power supply to the new furnace & the water supply line to the new water heater, both in the basement; and noticed new damage in the basement, from a rainstorm, i.e., plaster falling from the foundation walls, due to water behind the plaster. This was caused by the workers' failure to remove the loose plaster from the walls, before Drylock/painting, as contracted. Workers also failed to removed screws & nails from walls. I believe all was due to failure to communicate with workers. Jason was notified & said he would return to analyze & remedy the situation. After repeated attempts to get him to respond & return, by text & phone message, over the next month, Jason cut off communication & refused to return to the job site. Attached are 4 invoices, all of which were paid to A Hand Up LLC.

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