Customer ReviewsforBoehmer Heating & Cooling

I have been satisfied with the furnace maintenance from this company for several years but when my ac went off the service tech came - on time - and checked the unit. Not the thermostat nor the outside equipment. After some time he said I needed a new computer panel and would give me an estimate once he got back to the office. That afternoon I got a call telling me they would have to order a “full package”. The panel could not be broken out and sold separately.. Cost wold be $1200+. Called another service company - tech checked furnace, compressor and thermostat. Guess what - ac kicked in!!!!!! The old wall thermostat needed jiggled. I paid for a new one - not hundreds more for something I didn’t need.

I would like to apologize for the experience you had with our company when we were attempting to address your issue. We do our best to ensure that our technicians are trained to properly diagnose issues that they come across in the field, unfortunately sometimes an incorrect diagnosis can be made. The full package you mentioned is a kit from the manufacturer, sometimes the modifications they design to resolve issues can get in-depth and require multiple components that work together to complete the repair. The repair that was quoted was for one of those and needed both parts to work properly, changing out just the board, had that been what you needed, would have resulted in another failure shortly thereafter. Im glad to hear that your unit is back up and running and hope youre staying cool through this muggy weather. Although I would rather have seen our technician find this fault and take care of it for you. I have brought this to his attention and have gone over some diagnostic steps so that this doesnt happen again in the future. I have issued a refund for the service fee, and you should be receiving it in the mail shortly. Again, I apologize for any inconvenience this may have caused you

I bought a furnace and air conditioner from this company in 2009; 13 years ago. I have had repeated and multiple issues with the system starting 2 years after my purchase. Every technician who has ever worked on it over the years (I have only called this company for service by the way) told me what an awful system it was and that it was a lemon. Yesterday their technician came to inspect and clean. He called and said he would be here in 5 minutes. He showed up 70 minutes later. The air-conditioning was working fine. I have no idea what he did as he could not explain to me in laymen's terms. In the end what I got out of our conversation was him telling me yet again what an awful system it was and that I should just buy a new one. I was so discussed I told him to just put everything back as it was and leave. By 6 PM the temperature was 80 degrees in my home so I shut the system off. Today I called a new company who came by 9AM. They informed me that the air conditioner had dye all through it and was turned off. I specifically told the Boehmer Technician not to do anything to just put everything back as it was. I also told him that I did not want him putting any dye in it. They told me there is a small leak. They fixed and told me I would be good for the rest of the summer. I will buy a new furnace and air conditioner next year from my new company.

I'm very sorry to hear of your dissatisfaction with your system and our service team. I reviewed the history of maintenance and service and see some of the troubling issues you have described. I apologize that we didn't meet our commitment to provide exceptional service. I appreciate you letting us know where we fell short and I hope your new service provider can provide you with a comfortable system and peace of mind. Thank you for letting us serve you these many years.

Update: I ended up getting a new furnace/ac system last week as I did not want to worry about it all winter. With the new installation I learned that the system you sold me 13 years ago was substandard (btw- it was your own brand) and that ductwork was lacking and needed reconfigured. To future consumers...stick with a brand name like ******. Steer clear of this company.